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1、Barbara J. Ford 傅尔德 Mortenson Center for International Library Programs 摩藤森中 心 Dr. Shuyong Jiang 蒋树勇 Asian Library 亚洲图书馆 2009.091Public Library Assessment 公共图书馆绩效评价图书馆服务的绩效评价可以帮助我们在管理中, 能够有足够的数据、事实、调查和分析来帮助 我们做出明智的决定,从而最大限度地发挥图 书馆资源和服务的效益。 “Decisions are based on facts, research, and analysis, and w
2、here services are planned and delivered in ways that maximize positive outcomes and impacts for customers and stakeholders.”2U.S. Institute of Museum and Library Services 联邦博物馆和图书馆服务机构2007 年资料Measurement economy; environment; social wellbeing; arts, culture, and recreation; health; government; trans
3、portation; and safety. 教育,经济,环境,社 会福利;艺术,文化,娱乐,保健,政府,交通和 安全。 Libraries Enrich Life 图书馆分富生活25Libraries Enrich LifeFate of most public libraries in U.S. is entirely a local matter在美国大部分公共图 书馆的命运完全是由所在地决定的26Suggested readings参阅书目:Demonstrating results: using outcome measurement in your libraryby Rhea J
4、oyce Rubin, Public Library Association 2006 The New Planning for Results by Sandra Nelson,Public Library Association 2001 27Thank You! 谢谢!Barbara J. Ford 傅尔德 Director and Distinguished Professor, Mortenson Center for International Library Programs, University of Illinois伊利诺伊 大学摩藤森国际图书馆计划中心主任,荣誉教授 bjfordillinois.eduDr. Shuyong Jiang 蒋树勇博士 Project Director and Associate Professor, Think Globally, Act Globally US-China Librarian Collaboration, University of Illinois Asian Library 伊利诺伊大学图书馆亚洲馆中美图书馆 交流合作项目负责人,副教授 shyjiangillinois.edu28