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1、12Empowered, Knowledgeable EmployeesLearning OrganizationReduced OverheadInformed EmployeesEfficient, Effective EmployeesCollaboration tools Self-service applicationsUniversal Access to Information Corporate CommunicationsStreamlined Resource Management AdministrationElectronic Support Just in time
2、learning Expert Triage44.9%2.3% 9.4%15.9%15.4% 12.3% : 4 eBiz Service & Solutions10%15%20%55%2004Web Service & Solution eBiz Consulting SI Service & Solution Network Integration5 2004 1 10,00020,000 Solution(21,626)(18,122)(9,807)(7,984)(7,467)(10,266)(14,073)(7,810)ERPCRM/DWKMS/GWEDMSWCMSMailingCom
3、munityB2B FAX(: ) 620022003200420052006( : )5,0006,8005,5008,0006,5005,500ExtensionFront endBack end B2C / e-Community / Cyber IR Web Business / e-Marketing System (HW) / Network(LAN,WAN) Solutions / Applications9,0005,0004,5007,500 2004 Product7 IT IT100908070605040302010024020016012080400143123456
4、7891011133154157147157154153171190186IT(:): 34.727.720.812.916.210.018.227.426.731.324.78 Web Agency Service DomainWeb CI Web Design Web applicatione-Business Consulting Market Analysis9e-MarketingE-CRMe-MarketplaceSCMSupplierCustomerSupplierCustomer , Order Fulfillment e-Business Value Chain10eBiz
5、Total ServiceeBiz StrategyeBiz OperationeBiz ConsultingPlanningContentsSolutionMarketingeBiz BuildingeBiz total service11PACSERPCRMEIPMailingB2EmallIntegration DevelopersWeb ServiceEnterprise SolutionBusiness Fields : SI Development & Solutions12 Data IntegrationEnterprise CRMeCRMData Warehousing/In
6、tegrationWeb Log DataData BaseTransaction DataCustomer Profile13SM MUSI MUNI MUR&D MUeBiz Total Service eBiz Total Service14E-MailEDMSGWKMS2( )ERP1 ( )CRMSCME-Planningq Office Management System15Customer ACustomer BCustomer CSupplier A Supplier BSupplier C55%15%20%10%q eBiz Solutions & ServiceIntern
7、et AreaBSP AreaSI AreaNI Area1655%15%20%10%eCRMWCMSIRM/PRMMailingMESCTIPABXIBS Network Integration Automation System Enterprise NetworkCRM/DWEIP/EKPERP/SCMGW/KMS SI consulting SI development SI management Web consulting Web development Web managementq eBiz Solutions & ServiceWeb SI AreaSI AreaNI Are
8、aSystem Area17SI Area NI Area Solution Area SM Area Internet Area R&D Area Consulting Area SI Business Area SI consulting SI development SI management N/W management New technologyNetwork Integration- Network Consulting- Network Integration - Network Management18CRMForecasting, Opportunity Managemen
9、t, Configuration, Generation Forecasting, Customer Care Spare Management Forecasting Personalization Campaign Management Marketing EncyclopediaERPCMSSCMEIPeStrategyq Solution & Service - SI Development & SolutionsMarketingSalesServices19Internet AreaBSP AreaSI AreaNI Area55%15%20%10%q eBiz Solutions
10、 & ServiceConsulting for eBiz eStrategy Consulting. eManagement Consulting eBusiness Restructure Consulting e-CRM,e-Marketing Consultinge-Solution/ e-Infra/ e-InfraSI consulting &managementNetwork Integration / Automation SystemIT development & management 20e-Supply chain Managemente-Customer Relati
11、onship ManagementE-biz transformationSystem- , - - - Supply Chain e-Business Perspective21 2123 l 90 l : 60%( 80 90% )l l : 40%22 2 3. 3. 2. 2. 4. 4. 5. 5. 6. 6. 1. 1. 2 () / : 100 / : 10 / ()23StrategyContentsSolutionB Brandrand A AB Brandrand B B() Ebiz B Brandrand C Cq Summary- Integration Brandi
12、ng & Identity24SupplierCustomereCompanyPartnerStockholderEmployeeIPS SCMIRM PRMe-MarketingGW+KMS EDMSBuy SideSell SideERP EIPe-Business Sector & Solutions25PublishInteractTransactIntegrate Customer Information Access HSE Communication Customer and Technical Support Supplier Relationship Management E
13、lectronic Order to Cash Electronic Procurement Supplier Bidding & Selection Integrated Planning and Forecasting Integrated Plant Management: e-Business _Fulfill Demand26 e-Business ConvergenceIndustryTransformationValue Chain IntegrationChannel EnhancementDevelopmentImplementationEvaluationDesignAna
14、lysis : PwCeBiz Transformation27KMSEISEDMSSolution & Service - SI Development & SolutionsGWHow convenient would it be, if we can view all the numerous information scattered on the internet, such as Intranet, GroupWare,(ERP),(CRM),(SCM) gathered in single screen?SCMCRMERP28Electronic DecisionMaking E-mailE-boardSchedule ManagementMISName Ca
