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1、Task #2: In the post Main Library services environment, what services will be offered in the future and how will they be offeredQ1. How will the traditional reference needs of student be met?v Build up a knowledge base system for FAQ.v Students are also encouraged to use the virtual reference, e.g.
2、Ask a Librarian, email, online chat, etc.Q2. What New public services will be offered?vMore proactive: Reference librarians meet students in hostels and meet faculty members in their office.vMobile libraries.Q3. What kind of staff should be hired to Replace the early retired reference librarians?vNo
3、 need to hire more staff.vCollaborate with other libraries to provide virtual reference.Q4. What skill sets and qualities will be required?v Reference Librarians are non-replaceable.v skill and qualities: MLS libraries Another Professional Master degree Familiar with the resources and search skills
4、Reference SkillsQ5. All technical services staff took early retirement , who could replace them?vNo additional staff are required.vCataloguing OutsourcevAcquisition use Approval PlanQ6. Other departments for providing information service?v Other departments are too busy. v Other staff are more expen
5、sive than us.Q7. Could students and staff be charged for some service?v No. Library services are all free.Q 8&10. New learning support centrevNo circulation desk self-check systemvNew service points/areas: Discussion rooms, practice/presentation rooms, Internet caf, e-conference rooms, audio-visual
6、rooms, relaxing area . Language centre, writing lab, A new desk for reference/research/IT enquiries.Q9. How will the 4 branch libraries related to the new Learning Support Centre?v Provide staffv Support the new Learning Support CentreQ11. What hours should it be open?v 24X7Q12. Will Food & drink be allowed? Mobile phones?vFood and drink allowedvMobile phones in designated area with sound-proof.Q13. Employ empty classrooms to creat learning commons?v As a new learning centre will be set up, classrooms are not required.Thank you!
