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1、Printed Date: 07/21/2018Page 1 of 2SHERATON SHENYANG LIDO HOTEL 沈阳丽都喜来登饭店沈阳丽都喜来登饭店 TRAINING ACTIVITY OUTLINE 培训活动纲要培训活动纲要Task: Standard Forms 任务任务: 标准表格标准表格Code 序号序号: OH-SM-RM-A003Objectives: At the end of this session, each trainee will be able to ensure businessarrangements are properly documented
2、 and special arrangement are submitted for approval in an efficient manner. 目的目的: 课程结束后，每个学员将确保能够对所有商务活动安排进行文字处理特殊情况要提交上级批准。Standard: Follow up S& P 标准标准: 参照标准和程序Resources: LCD, Standards form example, Flipchart, Whiteboard 培训器材培训器材: LCD，标准表格样本，翻转展示板，白板Method 培训方式培训方式Training Steps 培训步骤培训步骤Time 时间时间
3、Question 提问Introduction And explanation F/C 介绍和解释Lecture use LCD 运用 LCD 讲解Does any one know which kind of form will be used in sales department? 谁知道在销售部将用到那些表格？F/C (1) FIT Bookings 散客预订单 Group Bookings 团队预订单 Loss Business report 丢失生意报告 Request for function space 多功能厅使用单 VIP Reservation Request 贵宾申请表
4、 Complimentary/ Upgrade Request 免费房及升 级申请表 Special Room amenities/set-up Request 特殊房 间用品及摆放申请表 Contract/Special Rate Authorization 合同及特殊价格协议书 Sales Call Report 销售报告 Entertainment Request Form 宴请申请单 Expense Account Form 费用报销单 Art Work Job Request 美工工作单Show steps on prepared LCD, explain reason for ea
5、ch step, ask trainees to comment and question on each step. 将所有程序的主要内容逐条讲解，在讲解过程中要15 minutes15 minutesBuzz group 分组讨论Practice 练习Summary 总结不时请学员发表建议并提问。 Note: Different types of forms will be used to serve different purposes and functions. 提示： 不同类型的表格将用于不同的目的和功能。This course should be divided two part
6、s: 本课程分为两部分： What is basically standard forms of sales department? ( Review Flip chart 1 ) 什么是销售部的基本的表格？ How do we use these standard forms? 如何使用标准表格？How do we use these standard forms? 如何使用这些标准表格？ All answers will writing in whiteboard and correct. 将所有的答案写在白板上然后选择正确的。Show all the example of the sta
7、ndard forms and ask trainees to fill out. 展示所有的表格样本然后让学员填写。Review all the key points 回顾所有的要点 Ask question and have participant explain the standard and its importance. Summarize critique points applicable to entire group。 提问并请参与者解释标准及其重要性。 总结评估过 程中对课程有用的要点。Note: All standard must be signed by original personbefore send out. 提示：所有标准表格在发出去之前必须有签字。10 minutes5 minutes5 minutesTotal 45 minutes
