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1、Latest Updated: 7/21/18 Page 1 of 3THE ST.REGIS SHANGHAI 上海瑞吉红塔大酒店上海瑞吉红塔大酒店 TRAINING ACTIVITY OUTLINE 培训活动纲要培训活动纲要Task 任务：任务：FOLLOW UP ACTION 活动跟进活动跟进Code 序号：序号： OH-SM-CS-D005Objectives 目的：目的：At the end of this session, each trainee will be able to在培训结束后，每位受训者应能： 1. Familiar with the follow up steps
2、. 清楚了解活动跟进的每一个步骤。 2. Effectively solve any problems. 有效解决活动过程中所发生的问题。Standard 标准：标准： Refer to S&P参照标准与程序Resources 培训器材：培训器材：Flip Chart 白板, Hand Out 培训资料.Method 培训方式培训方式Training Steps 培训步骤培训步骤Time 时间时间Introduction 介绍介绍Prepare on Flip Chart 准备白板Contents 内容内容Show “W.I.F.M.”(objective) 表明从此课所能学到的内容表明从此课
3、所能学到的内容(目标目标) 1.Familiar with the follow up steps. 清楚了解活动跟进的每一个步骤。 2.Effectively solve any problems. 有效解决活动过程中所发生的问题。The course should be divided into three parts: 课程可分为二部份： 1.Explain the steps to. 讲解每一个步骤。 2.Emphasis the key point of steps. 强调重点步骤。This session will be divided into two parts: 本结课将分为
4、二部分： 1.Explain each step to the trainees. (refer to s & p ) 促步讲解每一步骤。(对照标准与程序) a.Before the event 活动之前 b.During the event 活动之中10min5min5min50min30minPractice 练习Summary 总结总结c.After the event 活动结束 2.Give concern example. 讲解过程中举例说明。1.Suppose a situation, a client comes for a event, and each trainee hav
5、e the chance give the suggestion according to the steps below.假设一个情景，一位客人想要预定一个活动，每一个学员应根据上述步骤给客人以建议。 2.Ask few trainees to repeat the steps of making the contract and reach the correspondence with the client. 提问一部分培训生复述如何与客人签定合同及达 成相关协定的步骤。1.Review todays content. 复习今日内容。 2.Emphasis the key points. 强调今日重点。 3.Ask some question about each point. 应重点问题提问。20min10minTotal: 70min
