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1、November 2012餐饮服务应用（一）：基础 Food and Beverage Application I-BasicPage 1of27 WESTERN DINING WESTERN DINING ETIQUETTEETIQUETTE 西餐用餐礼仪西餐用餐礼仪November 2012餐饮服务应用（一）：基础 Food and Beverage Application I-BasicPage 2of27 Scope 目录 Business Etiquette & Protocol Business Etiquette & Protocol 商务礼节和礼仪商务礼节和礼仪 Small T
2、alk Small Talk 闲聊闲聊 Arrival & Seating Arrival & Seating 到达和就坐到达和就坐 Basic Table Manners Basic Table Manners 基本餐桌礼仪基本餐桌礼仪 The ten golden rules The ten golden rules 十条黄金法则十条黄金法则 Menu composition Menu composition 菜单构成菜单构成 Food & Wine Harmony Food & Wine Harmony 食物与葡萄酒的协调食物与葡萄酒的协调 How to handle tricky fo
3、ods How to handle tricky foods 怎样掌握棘手食物怎样掌握棘手食物November 2012餐饮服务应用（一）：基础 Food and Beverage Application I-BasicPage 3of27 November 2012餐饮服务应用（一）：基础 Food and Beverage Application I-BasicPage 4of27 Business Etiquette & Protocol 商务礼节和礼仪 Understanding the handshake 了解握手 Using titles and correct forms of
4、address 使 用头衔和正确的称呼语 Exchanging business cards 交换名片 Valuing time 珍惜时间 Honoring space issues 尊重私人空间November 2012餐饮服务应用（一）：基础 Food and Beverage Application I-BasicPage 5of27 Small Talk 聊天 Balance of Qs and As 问题与回答的平衡 Acknowledgement responses 确认响应回应 Show 显示 - Genuine interest 真的感兴趣 - Give-and-take on
5、 information 交换信息 - Basic courtesy and manners 基本的礼貌和礼仪November 2012餐饮服务应用（一）：基础 Food and Beverage Application I-BasicPage 6of27 Dining Protocol Arrival 用餐 礼仪-到达 10 minutes before 10分钟以前 Check everything is in order 核对每一件事都恰当 Find out waiters name 找出服务员的名字November 2012餐饮服务应用（一）：基础 Food and Beverage
6、Application I-BasicPage 7of27 Dining Protocol 进餐礼仪Reservation checklist 预定单 Number of pax 人数 Time, day & date 时间和日期 Smoking or non-smoking 吸烟与非吸烟 Contact number 联系电话 Exact location 准确位置 Parking 停车 Confirm day before 一天前再次确认November 2012餐饮服务应用（一）：基础 Food and Beverage Application I-BasicPage 8of27 Ape
7、retif 开胃酒BEST 最好的 White wine 白葡萄酒 Mineral water 矿泉水 Spritzer 汽水 Champagne 香槟 Gin tonic 金汤力 Whisky water/soda 威士忌 水/苏打水 November 2012餐饮服务应用（一）：基础 Food and Beverage Application I-BasicPage 9of27 Aperitif 开胃酒QUESTIONABLE有问题的 Dry sherry 干雪利酒 Beer 啤酒 Red wine 红酒AVOID 避免 Cocktails 鸡尾酒 Other mixed drinks 其
8、他混合酒 Fruit juices 鲜果汁 Soft drinks 软饮料 Coffee / Tea咖啡/茶 Hard liquor 烈酒November 2012餐饮服务应用（一）：基础 Food and Beverage Application I-BasicPage 10of27 Seating 就坐 The male guest of honor sits on the hostess right. 男 主宾坐在女主人的右侧 The next most important man sits on her left. 第二男主 宾坐在女主人的左侧 The female guest of
9、honor sits on the hosts right. 女主 宾坐在男主人的右侧 The second most important woman sits on the hosts left. 第二女主宾坐在男主人的左侧 Men and women should be alternately seated. 男女应 该交替就坐November 2012餐饮服务应用（一）：基础 Food and Beverage Application I-BasicPage 11of27 Seating 就坐Couples should be separated. 夫妻（情侣）应该分开就坐Use of
10、round tables puts everyone on an equal basis. 使用 圆桌让每个人保持平等 There may be place cards at a formal dinner or your host/hostess may indicate where you should be seated. 正 式晚宴可能会有座位卡，或者主人/女主人会表明你应该坐 哪 Social manners are expected: males should seat females and rise when they leave and return to the table. 社交礼仪 期望：男士应为女士拉椅让座，当女士离开或回到座位时， 男士应该起立November 2012餐饮服务应用（一）：基础 Food and Beverage Application I-BasicPage 12of27 November 2012餐饮服务应用（一）：基础 Food and Beverage Application I-BasicPage 13of27 Basic table manners 基本餐桌礼仪 Eating 吃饭方式 Serviettes, crockery, and cutlery 餐巾， 陶器和餐具 Passing dishes and fo
