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1、1重要客戶運作系統介紹重要客戶運作系統介紹-DELLDELL2Dell Quality SystemDell Quality SystemThe Basics StepsThe Basics Steps RelationshipProcessPerformanceImprovement3Dell Quality SystemSupplier Quality RELATIONSHIPSupplier Quality PROCESSSupplier Quality PERFORMANCESupplier Quality IMPROVEMENTSupplier Survey Supplier Qua
2、lity Standard (SQS) Quality AgreementQuality System Audit (QSA) Process Audit Quality Mgmt Plan/MQT PPAP New P-Plan & Scorecard Safe LaunchYield/Line/ Field Metrics Daily,Weekly, Monthly Reports Quarterly Quality Review (QQR)Closed Loop CA System Continuous Improvement Process (CIP)Business Relation
3、shipProcess Establishment & QualificationCustomer ExperienceDrive Change4DELL品質系統流程確定可以合作 的供應商提出品質期望商議品質意責任交換品質目標至生產地稽核設計審查&預防制定品質管理計劃安全放行(量產)監控供應商生產線生產線及應用段監控客戶心聲評價商業評審(每季)供應商評審確定改善時機執行改善對策追蹤及預防5Based on ISO 9001/9002供應商評鑒供應商評鑒品質標準擬定品質標準擬定品質系統稽核品質系統稽核製程稽核製程稽核設定品質目標設定品質目標簽訂品質協議簽訂品質協議合格供應商確定合格供應商確定(完
4、整的稽核包括將近122個問題)90-100% = Approved 70-89% = Conditionally70% = Not approved DellDell選擇供應商流程選擇供應商流程6DELL管理供應商流程Supplier Management starts after supplier selection is completed品質管理計劃品質管理計劃新產品計劃及計分卡新產品計劃及計分卡生產性零組件核准生產性零組件核准製程稽核製程稽核安全放行安全放行 管理管理/ /監控監控品質成績品質成績改善行動改善行動 工程變更工程變更 每季品質評比每季品質評比持續改善持續改善7Dell S
5、afe Launch簡化模式Improved Quality/Process Optimization Controlled Pilot and Ramp8QualBuild/TestRFDPilotBuild/TestFAIVolume RampFCSRTS FVS Qual Test2674OEM Supplier QA83 Check Point 1: Supplier QA Approved Check Point 2 Qual Test exit Check Point 3 Qual Build Completed Check Point 4 Release from Develop
6、ment (RFD) Check Point 5 FAI complete Check point 6 Ready To Ship (RTS) Check point 7 First customer ship (FCS) Check Point 8 Full Volume Ship achieved (FVS) RFD Release From Development RTS Ready To Ship FAI First Article Inspection (Pre-Ramp) FCS First Customer Ship FVS Full Volume ShipDurationSee
7、 Ramp Plan15Dell Safe Launch模式9Customer Experience Results of SuccessTotal Quality Process Foundation and Enabler to Success 品質系統設計品質品質改善 製程預防供應商及早 介入分包商管理供應商全面的品質CIPIFIRLRRYieldCIPContinuous Improvement Action that Drives SuccessDrive Quality the Source through.Dell Continuous Improvement(CIP)10Del
8、l工程變更通知要求Any supplier changes to form, fit, function, or appearance任何影響外形結構,安裝,功能,或外觀的變更須通知OEM must be notified in writing OEM須被書面通知到Required number of days notice should be defined in the QPM/MQT 應定義所需的通知天數OEM SQE should be the conduit for any supplier changes - not OEM manufacturing or engineering
9、任何供應商變更應通過OEM SQE管道(非OEM制程或工程)OEM SQE works with Supplier to ensure OEM is notified of supplier changesOEM SQE應該對供應商的變更作掌控並確保OEM被通知到111.1.例外例外產品被認可後,產品被認可後,DELL DELL 對一些供應商相對於例外要求,由採購部寫特採對一些供應商相對於例外要求,由採購部寫特採 申請、由技術部批準、由品保部加以文件化申請、由技術部批準、由品保部加以文件化 2 2. .變更變更2.1. 2.1.在沒有事先得到在沒有事先得到DELLDELL的書面批準以前,任何諸
10、如生產材料、制程的書面批準以前,任何諸如生產材料、制程, ,制造地制造地 的變更都是不容許的,無論這些變更是否影響產品性能規格。的變更都是不容許的,無論這些變更是否影響產品性能規格。2.2. 2.2.對於一些主要和關鍵性的變更,供應商應該通知對於一些主要和關鍵性的變更,供應商應該通知DELLDELL的採購部、工程部,的採購部、工程部,以便客戶的設計以便客戶的設計teamteam至少在至少在9090天以前開始介入執行,因為這些變更可能影響天以前開始介入執行,因為這些變更可能影響產品的性能、品質、可靠性、互換性、或產品的性能、品質、可靠性、互換性、或 ESD ESD 靈敏度,這樣的申請在沒有得靈敏
11、度,這樣的申請在沒有得 到到DELLDELL的書面批準前是不容許的。並且必須對的書面批準前是不容許的。並且必須對connectorconnector重新進行信賴性鑒定重新進行信賴性鑒定. .Dell ECN CONTROLDell ECN CONTROL-選自Dell低功率連接器規範12DellDell送樣段要求送樣段要求( (Dell PPAP)Dell PPAP)Dell DocumentDell Document NumberPurposePart Qualificati on ProcessCor.30.WWP.SQ.0014Overview Document to DellQual
12、Process: To determine if all Dell engineering design record and specification requirements are fully understood by the supplier and that the suppliers process has the potential to produce product meeting these requirements during actual production at the normal production rate13Submission LevelDellDell送樣段要求送樣段要求( (Dell PPAP)Dell PPAP)14Default Submission LevelsDellDell送樣段要求送樣段要求( (Dell PPAP)Dell PPAP)The End