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1、Letters, faxes and memosContents 2.1 Communicating in writing 2.2 Letters 2.3 Memos2.1 Communicating in writing Imagine the picture shows your desk. Identify the different kinds of correspondence. Which of the items would you attend to first? Put them in order of priority.Letters: snail mail, 1st cl
2、ass mail (EMS), air mailEmailFacsimile (Fax)Internal Memorandum (Memo)Post card, Advertisement, Note, etc.2.2 Letters 2.2.1 EnvelopeMs Gillian JonesPersonnel ManagerJames Brown nor to include unnecessary closing remarks (e.g. Thank you, Best regards).Lets see another sample!MEMOTo: All StaffFrom: Ma
3、lcolm EganProgram DirectorDate: 21 February 2004Subject: Visit of Chinese DelegationStaff are advised that this visit will occur on Tuesday 28 February 2004.There will be a presentation to the group by senior staff and a chance for discussion between delegates and among ourselves.Lunch will be provi
4、ded in the Board Room and staff are invited to attend.Would you please advise me as to your availability from 11:30 a.m. to 2:30 p.m.? I would like as many staff as possible to attend the discussion session and lunch.Exercise P23 Section AWhats wrong with this memo? How can you improve it?Talking face-to-face VS. Writing? Communicating with someone face-to-faceAdvantages & pleasures Disadvantages & difficultiesYou can see their reactions. You have to think and react quickly. Communicating with someone in writingAdvantages & pleasures Disadvantages & difficultiesYou can take your time.
