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1、Cabin English民 航 乘 务 英 语付检新 应用外语系旅游英语教研室Teaching ObjectivesBy the end of this unit, Students will: gain knowledge of in-flight services cultivate the spirit of cooperation Grasp useful words and expressions relatedUnit Four In-flight Part 1 Reading Part 2 Dialogues Part 3 Role Play Part 4 Supplement
2、aryMaterialsContentsStep 1Basic information about in-flight servicesStep 2New words and useful expressionsStep3 Group discussionPart 1 ReadingI. CAs duties during flight Check the special information log and the seating chart for passengers who require special attention.Step 1 In-flight ServiceIdent
3、ify passengers who have never traveled by air before, and try to make the flight more enjoyable for them. Identify passengers who have language difficulties and try to provide services for them.Step 1 In-flight ServiceLearn to be sensitive to the special needs of certain groups of passengers. Make f
4、requent cabin checks throughout the flight. Answer call buttons promptly and courteously.Step 1 In-flight ServiceResponsible for the neatness and cleanliness of the passenger cabin. Responsible for keeping the passengers up to date on information about the flight. Control the cabin temperature. Look
5、 after the flight crew. Before the plane arrives at its destination, the cabin attendants distribute and explain any passenger documentation and entry forms that must be filled out.Step 1 In-flight ServiceII. Basic InformationCruise Flight: The cruising altitude of large passenger aircrafts is mostl
6、y around 10,000 meters. When reaching this altitude, the captain will turn off the “Fasten Seatbelt” signs, but it is recommended that passengers keep their seatbelt fastened at all times when seated for the hazard of turbulences.Step 1 In-flight ServiceII. Basic InformationTurbulence What is turbul
7、ence? An irregular or disturbed flow of air in the atmosphere that produces bumps and lurches during flight when an aircraft flies through it.Step 1 In-flight ServiceTurbulenceWhat can cause turbulence?Changes in atmospheric pressures, jet streams, mountain waves, cold or warm fronts, or thunderstor
8、ms. How can passengers get injured by in-flight turbulence?Not wearing seatbelts, moving around the cabin, injured by baggage falling down from overhead compartment when the doors openStep 1 In-flight ServicePersonal items forbiddenDuring takeoff and landing certain items must be switched off so as
9、not to interfere with the planes onboard computers and communication systems.Step 1 In-flight ServiceThe beverages: range from tea and coffee to alcoholic drinks. The meals: cooked either by catering companies or in the airlines own kitchens near the airport. Both the food and drink are delivered to
10、 the aircraft before takeoff. CAs can heat the food using the ovens in the galley.III. Meal and beverage serviceMeals it is available to economy class passengers at a reasonable price. Soft drinks are free to all passengers.Part 4 Supplementary MaterialsMeal and drink service v 乘客用餐前： Are you ready
11、for your lunch now? Well soon be serving dinner. Here is the menu.v 提醒乘客点菜： May I take your order, sir?v 请乘客点菜时： What would you like to have? Roasted beef or smoked ham? What would you like to order for lunch? Take some chicken, will you?Part 4 Supplementary MaterialsMeal and drink servicev 证实一下乘客点的
12、菜： You ordered the smoked ham, didnt you?v 乘客点了一两个菜后： What would you have to follow? / Anything else?v 在乘客点完烧烤类菜肴时： How do you like your steak done? Rare, medium or well done?v 乘客点的菜用完时： Im afraid we have run out of fish. Would you like to try something else?Part 4 Supplementary MaterialsMeal and dr
13、ink servicev 当乘客问及何时上菜时： Your chicken will be ready in a few minutes. Please wait a minute. Everything will be ready at once.v 送上乘客所点的菜时： This is your steak. Please enjoy your meal.v 餐饮服务时的道歉用语： Im sorry for the delay. We have some trouble in the galley. Im sorry for keeping you waiting so long.Part 4 Supplementary Materials
