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1、Security A Strong Case for Payment OutsourcingPresented by: Paul FlaniganEVP, Chief Marketing Officer Fort Knox National CompanyJohnetta Hinson Supervisor, Cash Operations Kansas City Board of Public Utilities Jacqueline Wilhite Supervisor, Customer Service Kansas City Board of Public UtilitiesElect
2、ronic Payments Growing 30%+ AnnuallyThe Perfect Storm Drives AdoptionPayment AssociationsRule Changes Promotional PricingBiller PromotionOperational benefits Service Improvement CRM abilities RevenueConsumer DemandConvenience New options Control RewardsConsumer Benefits Convenience Saves time and el
3、iminates hassles, such as looking for stamps, writing checks, etc. More payment options one-time and recurring options, credit and debit cards, phone payments Accurate and up-to-date billing information Loyalty Points Control Customers can manage their payments on their own schedules Confirmation Cu
4、stomer is certain that their payment has been received Speed of postingConsumer Bill Pay PreferencesUtility Benefits Reduced operating costs Reduce check handling and exception item processing Decrease delinquency Deflection of payment related customer service issues and inquiries Superior customer
5、service Builds trust Offering multiple payment methods and channels gives customers more options Creates avenues for customer awareness of your other products and services CRM / Cross-Sell PotentialThings to Consider Security & Privacy Issues Risk Management Diversity of Consumer Payments Multiple C
6、hannelsMultiple Payment OptionsACH, Credit, Debit, ATM, Etc. Industry Rules Evolve Rapidly Security is in the news and on the minds of consumers and businesses everywhereSecurity The Risks Negative PR exposure Compliance with PCI and other regulations Potential fines or service disruptions Continual
7、 technology upgrades to stay current Constant monitoring for breaches and hackingPCI Requirements Employee screening Physical security/facility access controls Physical and logical segregation Network Monitoring Encryption of Sensitive Data Third-Party Audit and Validation Mastercard recently joined
8、 Visa in announcing special pricing exclusively for public utilities Reduce convenience fee costs by 50% or more Improve e-payment adoption by offering more options at lower costs Reduce operational costs while promoting customer self-servicing, auto pay enrollment To qualify, Utilities and their pr
9、ocessors must use an approved e-payment modelMasterCard & Visa Utility PricingEnrolled / Non-EnrolledTools for a Successful Customer Adoption Marketing Program Print and web-ready files for successful adoption promotions and campaigns Bill Stuffers Statement Text-Bytes Posters, Fliers & Counter Card
10、s Web Ads, Buttons & BannersThe Top Five Reasons Companies Outsource Remittance ProcessesAccording to recent studies* To reduce operating expenses Vendor costs can be shared among many clients or passed to consumers To focus energy and resources to core competencies Leave regulatory compliance and p
11、rocess issues to the vendor as specialists To shift risk to outsource partners Relying on vendors to implement security, privacy and intellectual property guards To improve customer service Opening self-service avenues and enhancing agent productivity Process is difficult to manage Vendors are exper
12、ienced in “best practice” solutions for payment complexities*The Outsourcing InstituteThe CostFor most companies, new and ever-evolving security mandates, technologies and conditions create costs far too great to justify the limited value of in-house bill payment processing.About Fort Knox National
13、Company Strong history of innovative payment solutions Over two decades moving money and data presently over $32 billion annually Currently processing 24 million payments annually Flexible, single-source product solutions based on extensive, ongoing research into biller & consumer demands and behavi
14、ors Largest processor of automatic payroll deductions for U.S. military and federal civil service employees More than 300 clients across a full scope of business and industryUtilitiesConsumer Lending Government ServicesMortgage Servicing Automotive Lending Insurance TelecommunicationsAbout TruePayTM
15、Centrally manages all your payment options according to your business rules through one consolidated platform.Easily integrates to your existing environment.Streamlines settlement, reconciliation, analysis and reporting.Opens all avenues of electronic payment to your customer base. Unmatched functio
16、nality in origination and remittanceKansas City Board of Public UtilitiesServing the water and electric needs of Kansas City, Kansas Kansas City Board of Public Utilities began in 1909 The electric utility was placed in operation in late 1912 Kansas City Board of Public Utilities is a publicly owned utility Serves customers in Wyandotte and Johnson
