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1、 流程设计论文：基于知识管理的流程设计与优化方法研究流程设计论文：基于知识管理的流程设计与优化方法研究【中文摘要】一个设计良好的流程,是成功实施流程管理的前提和关键。而流程的知识复杂性特征决定了流程设计和优化过程,必须有系统的知识管理方法加以支持,而不能简单地依靠经验性方法来进行。本课题是一项关于流程设计和流程优化方法、规则、体系的相关研究。当前流程设计和优化的研究,主要集中在程序和支持工具的研究上,而连接这两个领域的部分的设计方法部分则有所欠缺。而设计方法应该借助知识管理和知识工程的各种相关方法来解决。因此,以此为切入点,本课题研究了基于知识管理的流程设计与优化方法体系,力求通过流程知识体系
2、的分析、流程知识方法的系统化应用,来解决流程设计和优化过程的相关问题。为了解决这些问题,本文综合采用文献分析法、系统分析法、模型分析法、归纳法等方法,首先构建了涵盖流程本体知识和流程设计/优化知识的流程知识体系,并构建了流程设计和流程优化的设计逻辑模型。并在此基础上构建了基于知识管理的流程三次设计模型和流程三阶段优化模型。即采用“系统设计参数设计审查设计”的结构化设计框架,实现基于流程知识利用的流程设计；采用“基于知识抽象的问题分析基于知识挖掘的原因分析基于知识创新的解决方案”的三次提问优化框架,实现基于知识管理的流程优化。其中,在设计方法上,提出了基于“流程特征”的流程配置设计方法,即提出了
3、变流程设计为流程配置设计的转变。在优化方法上,创新性的通过文献分析,归纳出 26 种基本的知识推理型,基于“基本推理型”来构建优化规则的优化创新方法。论文全篇按照提出问题、分析问题、解决问题的思路逐层展开,共分为七章：首先,绪论部分通过分析提出本文所研究的主要问题；其次,在第二章对问题相关的文献和理论进行综述,第三章对问题中所涉及的重要概念和研究的主要逻辑进行了分析和界定；第四章、第五章,作为论文的主体,对所提出的问题进行了解析研究,构建了基础模型、解析模型等,并通过第六章实例验证模型。最后,第七章对本课题的研究进行总结,并展望未来的研究方向。【英文摘要】A well-designed pro
4、cess is the prerequisite and the key for the successful implementation of process management. Process characteristics of complexity knowledge determine must use system of knowledge management method on process design and optimization, and cannot rely on empirical methods.This research is one on proc
5、ess design and process optimization method, rules and system. The current study of process design and process optimization focused on the research process and support tools, while the design method which is connecting the two parts of the fields somewhat lacking. The design should make use of Knowle
6、dge Management and Knowledge Engineering methods to solve. Therefore, as a starting point, the subject research the Process Design and Optimization method systems based on knowledge management, makes every effort through process knowledge system analysis and process knowledge method of the systemati
7、c application, to solve the Process Design and Optimization process related issues.In order to solve these problems, the paper comprehensive adoption of literature study, system analysis and model analysis and induction method, first constructed the process knowledge system covering process ontology
8、 knowledge and process design/optimization, then the paper puts forward the process design and process optimization design logical model. And on this basis, build “the three-phase design model “ and “three stages process optimization model” based on knowledge management. That is the “system designpa
9、rameter designreview design” of structural design framework based on process knowledge, to realize the process design; and the framework “based on knowledge abstraction problem analysis - based on knowledge digging the cause analysis - based on knowledge innovation solutions”, to realize the process
10、 optimization. Among them, process configuration design method is presented based on “process characteristic”, namely the proposed change process design for process configuration design changes. In the optimization, the paper summarizes the 26 kinds of basic knowledge reasoning type through the lite
11、rature review, Through the use of “basic reasoning type “ to construct the optimal rules, based on optimization rules is optimized.The complete thesis in accordance with the questions, analyze and solve problems step by step to start thinking, that is divided into seven chapters:First, the introduct
12、ion section present the main problem of this paper through analyzing the research background; Secondly, in the second chapter of relevant literature and theoretical problems were reviewed; The third chapter analysis and defines the problems involved in the important concepts and the main research lo
13、gic; and in the next two chapters, the fourth chapter and the fifth chapter, as the main body of this paper, make an analytical study, construct the basic model and analytical model and so on, and validate the model through the examples of Chapter six. Finally, the chapter seven summarizes the resea
14、rch projects and directs the future research.【关键词】流程设计 流程优化 知识管理 知识推理【英文关键词】Process Design Process optimization Knowledge Management Knowledge reasoning【目录】基于知识管理的流程设计与优化方法研究 摘要 10-11 ABSTRACT 11-12 第 1 章 绪论 13-22 1.1 研究背景与问题的提出 13-16 1.1.1 研究背景 13-15 1.1.2 问题提出 15-16 1.2 研究目的与意义 16-17 1.2.1 研究目的 16
15、-17 1.2.2 研究意义 17 1.3 研究方向及内容 17-18 1.3.1 研究方向 17-18 1.3.2 研究内容 18 1.4 研究框架 18-19 1.5 研究难点及解决方案 19-21 1.5.1 研究难点 19-20 1.5.2 拟定的解决方法 20-21 1.6 创新点 21-22 第 2 章 文献综述 22-37 2.1 流程管理 22-29 2.1.1 流程管理的概念 22-23 2.1.2 流程管理的发展沿革 23-24 2.1.3 流程管理的主要内容 24-28 2.1.4 现有成果中研究局限 28-29 2.2 知识管理 29-35 2.2.1 关于知识管理的内容 29-30 2.2.2 关于知识管理的发展沿革 30-31 2.2.3 知识管理的理论架构 31-32 2.2.4 流程管理与知识管理相结合的相关研究 32-35 2.3 当前的研究局限与选题的必要性 35-37 第 3 章 流程知识体系与流程设计逻辑 37-50 3.1 相关概念界定 37-39 3.2 流程知识体系 39-50 3.2.1流程元模型 39-40 3.2.2 流程知识体系的构建 40-44 3.2.3 流程知识逻辑体系 44-50 第4 章
