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1、EAP 标准与职业指导标准与职业指导(E)-EAPA(EAP 协会协会)颁布颁布EAPA STANDARDS AND PROFESSIONAL GUIDELINES FOR EMPLOYEE ASSISTANCE PROGRAMS EAPA Standards and Professional Guidelines 25 B. INTEGRATED EMPLOYEE ASSISTANCE PROGRAM AND MANAGED CARE SYSTEMS (continued) 3. The EAP must consult with the organization regarding the
2、 planning, implementation and maintenance of MBHC benefits. 4. The EAP must serve as the primary resource for consultation to the MBHC systems and the organization on such issues as reintegration to the workplace following treatment, reasonable accommodation for behavioral heath problems, and follow
3、-up of job performance based referrals. 5. The EAP must maintain a working knowledge of the provider networks of all MCOs serving the organization and its employees. C. EXTERNAL COMMUNITY ORGANIZATIONS AND RESOURCES STANDARD: The employee assistance program shall identify, utilize and continually ev
4、aluate health care delivery systems and other community resources which provide quality assistance to employees, eligible family members and the organization. INTENT: Delivery of quality services responsive to the needs of the employees, eligible family members and the organization requires that the
5、 EAP develop and maintain relationships with managed care organizations, their primary care physicians who act as gatekeepers, and their approved specialty providers. The EAP also maintains a network of effective professional resources, health care providers and self-help groups. The EAP operates at
6、 its optimal level when it maintains constructive working relationships with these resources. ESSENTIAL COMPONENTS: 1. The EAP must consult with primary care physicians and other gatekeepers to assure timely and appropriate employee access to healthcare services. 2. The EAP must identify, evaluate,
7、and select potential resources, using criteria such as: a. Availability b. Confidentiality c. Willingness to coordinate with EAP d. Services offered e. Accessibility f. Geographic location g. Knowledge of work environments h. Professional qualifications i. Responsiveness j. Cost and payment systems
8、k. Protection of client rights l. Coverage under insurance or managed care plan C. EXTERNAL COMMUNITY ORGANIZATIONS AND RESOURCES (continued)EXAMPLES: An EA professional consults with her peer network and other reliable professional sources for references and recommendations regarding community reso
9、urces. An EAP disseminates a written questionnaire to potential resource providers based on comprehensive predetermined criteria. 3. The EAP must act as an advocate for employees in accessing needed treatment resources. 4. The EAP must maintain direct contact with appropriate health care providers a
10、nd community resources. EXAMPLES: An EAP periodically visits area service providers to gather current information about facilities, types of services, staff or affiliates and provider quality assurance. An EAP meets with private practitioners on either an individual or group basis to assess such fac
11、tors as personal presentation and knowledge of specialty areas. An EAP attends open meetings of self-help groups and visits community recovery centers and fellowships. An EAP arranges for meetings with providers available to clients through managed care systems. 5. The EAP must develop mechanisms wh
12、ich facilitate ease in the matching of client needs and provider capabilities. EXAMPLE: An EAP implements an information system that provides comprehensive data on the special areas of need that service providers are capable of addressing such as ethnic issues, language, gender identity, codependenc
13、y and sexual abuse. D. EXTERNAL AGENCIES STANDARD: The employee assistance program shall maintain awareness of the activities of external bodies which may impact the employee assistance program. External bodies include regulatory agencies, legislatures, courts, advocacy groups, business groups and a
14、cademic centers. INTENT: By keeping abreast of the implications of regulations, legislation, economic and business trends and other emerging issues, EA professionals can take a proactive stance when EAP activities and employee well- being may be affected. ESSENTIAL COMPONENTS: 1. The EAP must identi
15、fy external bodies which may impact EAP activities. EXAMPLE: An EA professional in an organization with safely sensitive positions (e.g., nuclear workers) identifies the regulatory agencies which have oversight responsibilities and familiarizes himself with their requirements. 2. The EAP must arrang
16、e for the effective collection of accurate information from relevant external bodies. EXAMPLE: An EAP professional establishes a means of being informed when court decisions or arbitrations change case law in areas such as: harassment, discrimination and accommodation of persons with disabilities. 3. The EAP must provide consultation to the organization regarding compliance with EAP related laws and regulations. EXAMPLE: An EAP provides consultatio
