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1、英语爱好者 http:/ 交流论坛：http:/ 为外贸新手量身定做的口语和礼仪礼节（一）为外贸新手量身定做的口语和礼仪礼节（一）A call from a buyer 客户来电客户来电接电话时，由于无法看到对方的容貌、表情，只能听到对方的声音，因此对声音的敏感度就格外重要。对在外贸等部门工作的职员来说，接听外国客户打来的电话是家常便饭。有的人一听到话筒传来“Hello”的声音，常常会变得紧张，其原因一方面是怕听不太懂，另一方面是怕赶不上对方说话的阿速度，因而造成沟通不畅的情况。若想克服这种恐惧感，首先，必须要把“听不懂很丢脸”的念头丢掉才行。当你赶不上对方说话的速度时，可以委婉的说：Im s
2、orry I cant follow you. Would you repeat it?抱歉，我跟不上你。你愿意再说一遍吗？I couldnt catch you. Would you speak more slowly?我跟不上你。你愿意讲慢一点吗？万一周围环境太吵，以致于无法听清楚对方说话时，如果你说的是，Will you speak more clearly?(你能不能讲清楚点？)也许自尊心强的外国客户听来，可能会感到不高兴，因为用“clear“这个词，意思是对方讲话不够清楚，口齿不清。此时不妨改用以下说法，较为合适：Would you speak more loudly, please
3、?我听不见你说的话。你愿意讲大点声音吗？当你忙得不可开交，却接到一通冗长的电话时，可以用英语爱好者 http:/ 交流论坛：http:/ Thank you for calling. I wish we could talk longer, but I have kept my visitor waiting.谢谢你打来电话。我希望我们能谈一会，但我已经让来客久等了。这样，既使对方了解到谈话应该结束，同时也不会显得没有礼貌。我最初与老外通电话时，也十分紧张，可是越紧张越听不懂。这可能需要一段时间才能克服这种心理。另外，听不懂的地方一定要再问，如果电话里实在听不懂，可以跟客户说可否发邮件确认，以
4、免造成误解。期待大家有接到任何人的电话都能应对自由的那一天！英语爱好者 http:/明天会给大家贴一些经典的电话用语。可能觉得简单，但绝对实用，尤其是对于那些刚参加工作外语不是很好的外贸人员。为外贸新手量身定做的口语和礼仪礼节（二）为外贸新手量身定做的口语和礼仪礼节（二）今天的内容是一些简单实用的电话英语。看似简单，用的时候你可不一定会说呦。1. Hello, this is Company. Speaking.喂（你好），公司。请讲。2. ABC Company. Good morning.这里是 ABC 公司。早上好。3. Who is calling, please?=May I ask
5、 your name?英语爱好者 http:/ 交流论坛：http:/ =May I have your name, please?=Who am I speaking to?请问你是哪位?4. May I speak to Mr. Cowley, please?=Id like to speak to Mr. Cowley.=Mr. Cowley, please.请找考利先生接电话。5Would you give me the Overseas Department?=Overseas Department, please.=Would you please transfer me to t
6、he Overseas Department?=Could you connect me with the Overseas Department?请接海外部。6Could you speak more slowly (loudly), please?请说慢（大声）些。7. Could you say it again, please?=I beg your pardon?请再说一遍。8. One moment, please.=Just a moment, please.=Please wait for a moment.=Please hold the line a moment.=Ple
7、ase stay on the line.英语爱好者 http:/ 交流论坛：http:/ 请稍等9. Just a moment, please. Ill call her.请稍等，我去叫她。10. Hold on, please. Ill get her for you.请稍等，我去找她。11. I see, I will transfer your phone to customer service.知道了，我替你转接客户服务部。12. This is Mary Zhang of Customer Service, thank you for your patience.我是客户部张玛丽
8、，让你久等了。13. Who do you want to speak to?=To whom would you like to speak?轻微你找哪位？14. Im sorry, he is not here right now.=Im awfully sorry, he is not in just now.抱歉，她现在不在。15. Im afraid hes on another line. Would you mind holding?很抱歉，她正在听别人的电话，请问能否稍等一下？16. What number are you calling?你打的电话号码是多少？17. Im s
9、orry, theres no one by that name here.=Im sorry, ther e isnt anyone named in this office.抱歉，这里没有这个人。英语爱好者 http:/ 交流论坛：http:/ 18. Im afraid you have got the wrong number.你好像打错号码了。19. Im sorry you have the wrong extension. Hold on the line and Ill transfer you to Mr. Zhao.很遗憾，你的分机号码没拨对。请稍候，我把电话转给赵先生。2
10、0. We seem to have a poor connection.电话信号不太好。21. Im sorry its a bad line. Please hang up and Ill call again.很遗憾，线路太糟了。把电话挂了，我再给你打过来。22. Im afraid its a bad connection. Can you call back?线路太糟了。部给我打过来，好吗？23. He is busy (tied up) at the moment.他正忙。He is out of the office.他出去了。He is in conference.他在开会。H
11、e is away on business.他出差了。24. Can I have your name and number, please?请问你贵姓？电话号码是多少？25. Where can he contact you?英语爱好者 http:/ 交流论坛：http:/ 他该怎么与你联系？未完，待续为外贸新手量身定做的口语和礼仪礼节（三）为外贸新手量身定做的口语和礼仪礼节（三）【接上回】26What number are you calling from, please?请问，你的号码是多少？27How do you spell your name?=Could you spell yo
12、ur name, please?你的姓名怎么拼写？28My telephone number is 3271-6879.我的电话号码是 32716879。29Good. Ill ask her to call you as soon as shes back. =Fine. Ill ask her to phone you as soon as she comes in.好的，她一回来，我就叫她给你打电话。30Right. Ill let him know when he is in.好的，他回来时，我告诉他。31Could you tell me when hell be back? =Ca
13、n you give me some idea what time hell be in?=What time do you think hell be back?可以告诉我他什么时候回来吗？英语爱好者 http:/ 交流论坛：http:/ 32I have something very urgent, please!我有要紧的事，拜托！33I have something very urgent, could you kindly let me know his mobile phone number?我有很要紧的事，可不可以告诉我他的手机号码？34Is there any message?
14、May I take a message for him?要不要留话？35Please take a message for him.请转告他。36Can I leave a message for him?可以留言吗？37Could you let her know I called? This is Luo Gang.请转告她我给她打过电话。我叫罗刚。38No, thank you. Its not urgent. Ill call back later.不用了，谢谢，没什么急事。我等会再打过来。39Please ask him to call at 3287-6571.请他打 32876571。40Please call back later.=Please call again later.请待会再打过来。41Would you like him to call you?英语爱好者 http:/ 交流论坛：http:/ 要不要他给你回电？42The line is busy.=The line is engaged now.电话正忙。43Thank you very much for calling.感谢你打来电话。44Please feel free to call me again.欢迎您再次致电。明天跟大家分享明天跟大家分享“接客户接客户
