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1、我国餐饮企业员工培训初探 摘 要 随着社会经济的发展,企业间的竞争越来越烈,企业对员工素质的要求越来越高,因此企业员工的培训显得日益重要。 如何认识对员工培训的重要性,解决培训的难点,提高培训的质量,是餐饮业应深思的问题。在现代企业中,员工是企业最宝的战略资源,是企业在竞争中求得生存与发展的重要的物质基础。现代企业的竞争归根结底是人的竞争。企业要想优于竞争对手,唯一途径就是竞争对手学得更快,因此要重视培训、重视员工全素质的提升。只有通过培训,使员工不断更新观念,提高员工文化知识水平和工作技能,员工才能适企业发展的要求,从而提高企业核心竞争力,最终现企业与员工“双赢” 。所以,重视培训、重视员工
2、面素质的提升是企业在竞争中得以发展的最根本段。 大量的案例表明，培训与否餐饮企业的经营效果是截然不同的。国外的餐饮集团大都有多处的培训基地，每年都有严格的培训计划，像知名品牌“肯德基”就非常重视员工培训，并建有训练和教育基地。通过培训使员工提高工作技能，丰富完善员工自身的知识，提供个人发展机遇，为企业发展注入了活力。 关键词：关键词：餐饮业 培训体系 竞争我国餐饮企业员工培训初探 II Abstract With the social and economic development, more and more fierce competition among all of the comp
3、anies, enterprises have become increasingly demanding quality employees, so the training of employees is becoming more and more important. How to understand the importance of employee training to address the difficulties of training to improve the quality of training is the restaurant industry shoul
4、d be thinking about. In modern companies, employees are the most treasure of strategic resources, an enterprise in competition for survival and development of important material basis. The ture competition in the final analysis I think,is the employees. Enterprises are to better than its competitors
5、, the only way is to learn faster competitors, and therefore should pay attention to training, attention to improve the quality of the whole staff. Only through training, so that employees update the concept of culture to improve staff knowledge and skills, employees can apply enterprise development
6、 requirements, Conger enhance core competitiveness of enterprises, companies and employees are the ultimate win-win. Therefore, the emphasis on training, attention to upgrade the quality of staff face is to develop enterprises in the competition section of the most fundamental. A large number of cas
7、es that training or not in enterprises operating results are very different. Abroad have many large restaurant groups training base, rigorous training programs every year, like the well-known brand, “Kentucky“ attached great importance to staff training, and have training and education base. Through
8、 training to enable staff to enhance skills, rich sound knowledge of its own staff to provide personal development opportunities for enterprise development energized. Key words：Catering Training System competition 我国餐饮企业员工培训初探 III 目 录 第一章 前言 1.1 研究意义 . 1 1.2 研究方法 . 1 第二章 员工培训的含义及其重要性 . 2 2.1 员工培训的含义
9、 . 2 2.2 企业员工培训的重要性 . 2 第三章 我国餐饮业概况 . 3 3.1 我国餐饮业的现状及组织机构 . 3 3.2 我国餐饮业员工培训状况 . 4 第四章 餐饮业员工培训问题诊断与分析 . 5 4.1 餐饮业员工培训的难点 . 5 4.2 餐饮业中员工培训方面出现的问题 . 5 4.3 餐饮行业员工培训思考 . 6 4.4 培训中存在的误区 . 7 第五章 我国餐饮业应当从麦当劳中学到的培训知识 . 9 5.1 以人为本的麦当劳 . 9 5.2 麦当劳职业生涯的培训规划. 9 5.3 麦当劳培训成功的关键 . 10 5.4 麦当劳的内部培训体系 . 10 第六章 餐饮业员工培训工作方案设计 . 12 6.1 餐饮业培训误区的规避 . 12 6.1.1奖励培训 . 12 6.1.2交叉培训 . 12 6.1.3轮岗培训 . 13 6.1.4案例培训 . 13 6.1.5去差异化培训 .
