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1、Characteristics of A G Bells call centresFrom a health and safety point of view, the call centre industry is different from other office environment. Include: Hot-desking Electronic performance monitoring and targets Performance appraisal systems (linked to electronic performance monitoring) Limited
2、 task variation Limited autonomy depend on the type of call centre Staff forecastingBestBestBest workworkworkHappyHappyHappy environmentenvironmentenvironment Importance of Health and safetyIn the AG Bell, employees are necessary to pay attention on the health and safety information.The employees ar
3、e our most important asset. Workplace health and safety is ensured where persons are free from death, injury or illness, and from the risk of death, injury or illness created by workplaces, workplace activities or specified high-risk plant. The workforce of ours is different, so we consider more abo
4、ut health and safety. In order to ensure all the employees safety and health, please pay more attention to our health and safety information.Rights and responsibility for managersProviding statutory poster with basic information health, safety and welfare and work Make sure all workplaces are safe a
5、nd with no risk to health and that regular inspections are carried out. human resource managers in A G Bell could make inspections twice a day so that ensure no riskEnsure that plant and machinery are safe and that safe systems of work are set and followed there are more electronic devices such as t
6、elephones, wires in A G Bell, managers should consider safety problems such as electronic, fire problems.AppendixEnsure that potentially hazardous articles are moved, stored and used safely managers in A G Bell should avoid manual handling with dangerous equipment and reduce risks from itProvide ade
7、quate welfare facilities(toilets, staff room and refreshment facilities) such as A G Bell managers should provide Wheelchair AccessibleProvide health and safety information, training and adequate supervision for all staff. A G Bell could make health and safety introduction to staffs and run proper t
8、raining to help staff use equipments which have risks. Provide protective clothing and safety equipment as required managers should make special uniform to avoid potential danger. Rights and responsibilities for employeeTake reasonable care of their own health and safety disabled employees should do
9、 their best to avoid dangers Take reasonable care of their own health of other people who may be affected by the employees actions such as the wheelchair could not in the way of othersCooperate with management on matters relating to health and also safety that means employees have responsibility to
10、cooperate with employer to support their measures. Use work equipment and any protective equipment in accordance with training and instructions employees should obey the instructions of the equipment at A G Bell and do not use it without the regulation.Not to interfere with or misuse anything provid
11、ed for their health, safety or welfare employees should make good use of facilities or policies provided for their safety and health. Discuss with employer or safety representative any problems relating to health and safety employees have right to put forward any shortages or suggestions on health a
12、nd safety policies and facilities.LikelyLikelyLikelyLikelyLikelyLikely hazardshazardshazardshazardshazardshazardsThe likely hazard is any source of potential damage, harm or adverse health effects on something or someone under certain conditions while working in A G Bell. So we had identified likely
13、 hazards and make solutions that how managers and staff can minimize the risk of accidents occurring at A G bell Ltd.Likely hazardsPoor lighting in switch board roomthat will lead to tired eyes and discomfort when they are working, that will also cause some accidents when they cannot see things clea
14、rly like falling down from the stairs. Visual display screen which has glare, poor image quality, reading the screen for long periods without a break, or a combination of these can cause disease or permanent damage to eyesthere is a need for different spectacles Seating arrangements inappropriate se
15、at will lead to some hurt-seat back could be adjustable, good lumbar support and adjustable seat height Trailing wires may lead to be tripped or electronic dangers like fire.manager could check trailing wires and avoiding them touch with water.Shift working involved may causes risks associated with
16、lighting of the car park and external walkways. managers should ensure well lighting in walkways and car park. Hot food and drinks. There may be risks associated with consuming and carrying hot food and drinks such as scald or microwave problems. provide rubber gloves for employees. Stationery areas may include the storage of flammable liquidsstrictly prohibit smoking or fire i
