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1、 刚接听电话：刚接听电话：(1) 请稍待片刻。Just a moment, please. (2) 请别挂断。我找一位会说英语的人来。Hold the line, please. Ill get an English speaker. (3) 请等一下。我找个人来听。Hold on, please. Ill get someone to the phone. (4) 很抱歉，我英语说得不好。我找位会讲英语的人稍后回电话给你。请教您的大 名及电话号码？Im sorry, I dont speak English well. Ill have an English speaker call you
2、 back later. May I have your name and telephone number?各种货物的英文表述接电话的开场白 拿起话筒的时候，可先用“Hello.“ “Good morning.“ “Good afternoon.“等问候对方，并报上自己的公司名、部门名、姓名等，如此可予人 态度亲切的感觉。(1) 早安。这里是正泰贸易公司。我能效劳吗？Good morning. This is Chengtai Trading Company. May I help you? (2) 午安。这里是大安商业银行。我能为您效劳吗？Good afternoon. This is D
3、an An Commercial Bank. What can I do for you? (3) 先锋电子。我是吴玛莉。Pioneer Electronics. This is Mary Wu speaking. (4) 喂。海外营业部。我是王大明。Hello. Overseas Sales Department. Taming Wang speaking. (5) 喂。这里是王公馆。Hello. This is the Wang residence. (6) 午安。我是王大明。Good afternoon. Taming Wang speaking. (7) 我是杨文凯，请讲。Wenkai
4、 Yang. Speaking.美国最最流行的口语大全问对方要找谁 通常对方都会主动说出要找谁，但万一对方说不清楚，或是你没听懂， 想再确认的时候，可以用下面的话问清楚。(1) 请问找哪位？Who do you want to talk speak to? (2) 您找哪位？Who would you like to speak with? (3) 请问受话人的尊姓大名？The name of the person you are calling, please? (4) 你要打给哪位？Who are you calling?不上这些网怎么作外贸？ 问对方要找谁 通常对方都会主动说出要找谁，但
5、万一对方说不清楚，或是你没 听懂，想再确认的时候，可以用下面的话问清楚。 (1) 请问找哪位？Who do you want to talk speak to? (2) 您找哪位？Who would you like to speak with? (3) 请问受话人的尊姓大名？The name of the person you are calling, please? (4) 你要打给哪位？Who are you calling?作纺织不得不看的外贸英语请教对方的大名 接获老外打来的电话，应问清楚对方的身分，以便通报相关 的当事人或做进一步的处理。(1) 请问是哪位？Whos calling
6、, please? (2) 请问您哪位？Whos speaking, please? (3) 请教大名好吗？May I have your name, please? (4) 请问大名好吗？May I ask your name? (5) 请教您的大名。Your name, please. (6) 请问您是哪位？May I ask whos calling, please? (7) 请问您是谁？Who is this, please? (8) 请问是谁？Who is that calling? (9) 请告诉我您是哪位？Who should I say is calling? (10) 您是哪
7、一位？Who(m) am I speaking to? (11) 要我通报您是哪位吗？Could I tell him whos calling? (12) 请问您是何人？Whos that speaking, please? (13) 请问是哪位打来的？Whos this calling, please?最常用的英语口头禅不明了对方所言时 听不懂对方的话却硬撑下去，并非明智之举，不如坦白请 对方更简单明确的说明清楚。(1) 能说得明确一点吗？Could you put that in more specific terms? (2) 我无法确定你的意思。Im not sure what yo
8、u mean. (3) 很抱歉。我没听懂你的话。Im sorry. I couldnt follow you. (4) 你讲得太快了。我跟不上。Youre talking too fast. I cant keep up. (5) 请你再多解释一下好吗？Will you explain a little bit more?(6) 你能说得简单一点吗？Could you put that more simply? (7) 恐怕我没听懂。能请你再说一遍吗？Im afraid I didnt understand that. Could you say that again, please? (8)
9、 对不起，我没听到，请你再说一遍好吗？Excuse me, but I didnt hear that, would you mind repeating it, please? (9) 抱歉，我没听懂，请您拼一下好吗？Sorry, but I didnt catch that, would you mind spelling it, please?各种附和、质疑、同意、否定的用语 通话当中需借助各种或表附和，或表惊讶， 或表欣喜，或表婉惜，或表疑问，或表否定的短语，以利谈话的顺利推展。表惊讶(1) 真的呀？Really? (2) 什么？What? (3) 别开玩笑！Youre kidding
10、!表欣喜(1) 好极了！Great! (2) 太棒了！Fantastic! (3) 棒极了！Terrific! (4) 哇！Wow!表婉惜(1) 真糟糕。Thats too bad. (2) 真可惜！What a shame! (3) 听到这样我很难过。Im sorry to hear that. (4) 喔，原来如此。Oh, I see.表同意(1) 没错。Right. (2) 正是。Exactly. (3) 是的，一点也没错。Ill say. (4) 你说得对极了。You can say that again. (5) 好的。OK.表不同意(1) 我可不以为然。I dont think s
11、o. (2) 不成！No way! (3) 不！No. (4) 喔，得了吧！Oh, come on! (5) 事实上不然。Not really.实用销售用语大全(2)通话将毕时的结尾语 通话接近尾声，经常要来上几句客套话，以作为道别的 前奏曲。请灵活应用下列各句，免得该收场时却不知如何下手。(1) 谢谢你来电。Thank you for calling. (2) 感谢你打给我。It was kind of you to call me. (3) 很高兴跟你谈话。Nice talking to you. (4) 让我们尽快聚聚。Lets get together soon. (5) 我该挂电话了
12、。Id better get off the phone. (6) 请随时再打电话给我。Call me again any time. (7) 有空请再打电话来。Call again when youve got time. (8) 请代我问候珍妮。My best wishes to Jane. (9) 请一定要再来电话喔。Please do call again. (10) 我随时高兴接到你的电话。Im always glad to hear from you. (11) 想聊的时候请随时来电。Call again anytime you feel like talking. (12) 谢谢
13、你回我电话，再见。Thanks for returning my call, good-bye. (13) 让我们保持联络，再见。Lets keep in touch, good-bye. (14) 那么下周二见。See you next Tuesday, then.结束对话：结束对话： 1. Ive really got to go, Ill get back to you when I get the office.我真的得走了，我进办公室再打给你。 2. Sorry, I must end the conversation. Theres someone on the other lin
14、e. 抱歉，我不能再说了。有人在另一在线。 3. Sorry, Ive got to hang up. My wifes waiting for me.抱歉，我得挂电话了。我老婆在等我。 4. I think Id better let you go. Ill talk to you later.我想我应该让你去忙了，我晚点再打给你。 5. I have to get back to work. Ill call you later tonight.我要回去工作了。我今晚再打给你。 6. Shall we continue this later? Ive got a call waiting.
15、我们可不可以晚一点再继续谈？我有插播。 7. Its kind of late. Why dont we talk about it tomorrow?有点晚了。我们何不明天再谈呢？ 8. Ive got to meet a client right now. Can we talk later?我现在要去见一个客户。我们可以晚一点再谈吗？ 9. I wont keep you any longer.我不耽误你时间了。 10. Sorry, its getting late. Can you call again tomorrow morning? 抱歉，时候不早了。你可不可以明天早上再打来？
