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1、1.(1)询问访客身份：May I have your name, please?请问您贵姓？What company are you from?您是哪个公司的？Could you tell me what company you are representing?能告诉我您代表什么公 司吗？ (2)如果碰到了老朋友可以说：What brings you here?是什么风把你吹来了？ (3)询问是否预约，来访目的 Do you have an appointment?约好了吗？Would you give me your business card?请给我您的名片好吗？And can I a
2、sk what you wish to see him about?我能问一下您要见他有何事吗？ (4)让客人稍候片刻：Ill see if he is available.请让我看看上司是否方便。 Would you please have a seat and wait for a few moments.请您坐下稍等片刻。 (5)给客人倒茶，礼貌待客：Would you like coffee or tea? How do you like your coffee?你要咖啡还是茶？要什么样的咖啡？(是否加奶或糖) (6)带客人去见经理：Please have a seat, Mr. Jo
3、nes and Mr. Smith will see you in few minutes.请坐，琼斯先生和史密斯先生几分钟后就到。Mr. Chen is expecting you. Ill tell him that youre here.陈先生正在等你。我去告 诉他你已到。 Would you come this way, please?请随我这边来。 (7) 婉言拒绝客人来访：Mr. Chen is occupied at the moment and wants to know if your business is urgent.陈先生正忙着，请问您的事情很紧急吗？He may w
4、ant to get in touch with you in the future. Would you leave your card?他想以后再和你联系。请留下你的名片好吗？ (8)一定要为自己争取机会：Ill take just a few minutes of his time.我只要占用他几 分钟的时间。 Id prefer to explain that to him directly.我想我最好还是我领你去，以免你迷路。2.接待:在上一次，你已经学会为你接待的客人安排好食宿。下来就该邀请他参加公司的活 动了： (1)安排各种活动：The tea party begins at
5、7 oclock.茶话会在 7 点开始。Hows the party, Mr. Taylor?晚会如何，TAYLOR 先生？ The ceremony will commence as soon as the minister arrives.庆祝会等部长一来 就开始。 Our General Manager cant be here today, so Im speaking on his behalf.我们 的总经理今天不能到会，因此由我代表他讲话。We are going to show you the town while youre here.你在此逗留期间我们将陪 你在城里游览一番
6、。 Do you have any place in mind you wanted to go in our town?本城有什么地方你 想去看看？、What would you like to do this morning?There is nothing scheduled before lunch.上午你想干什么？中饭前日程表上没有活动安排。 Is there anything planned for tonight?今晚有什么安排？ Have you anything in mind youd like to do?你是不是已有打算。 Well visit a school in
7、the afternoon as you proposed.按你的提议，下午我们去参 观一所学校。 I think itd be better for me to take you there so that you wont get lost.我想最好还是我领你去，以免你迷路。We had reserved you two First class seats on the plane leaving Shanghai for Hong Kong at 10:00 a.m. on Monday March 20.我们已为你订了二张月日星 期一上午点由上海飞往香港的一等舱机票。 欢迎下次再来：I
8、f you would be kind enough to let me know in advance the date and approximate time of any intended visit,I will make arrangements to be on hand to receive you.若蒙提前惠告计划来访日期及大致时间，我将亲自出面接待 你。对我们的接待工作您满意吗？If you have any complaints to make about our service, we will be quick to make adjustments.若对我们的服务有
9、任何不满，请提出，我们会很快加以调整。 接待作为公司的秘书，你是否总会有一些接待的工作要去做呢？对待来访的客人，提供的 服务应使他们感到宾至如归(feel at home),语言也要体贴，处处显示出您的热情周到： 客人到了，询问旅途情况：Mr. Taylor, its indeed a pleasure to make your acquaintance. Welcome to our company.TAYLOR 先生，与您相识真是荣幸，欢迎 来我公司。 Did you have a good trip？旅途还顺利吧？ I hope youll have a pleasant stay he
10、re.希望你此逗留期间愉快。 I hope youve enjoyed your stayin Hangzhou.但愿你在杭州这段时间过得开心。 Well do our best to make your stay here a pleasant one .我们将尽力使你在此逗 留期间舒心。 You must be very tired after such a long journey.经过这么长时间的旅行，你肯定 很累。既然客人劳累就赶紧安排他去宾馆吧 We had reserved one single room with a private bath for you.我们已为你订了一
11、个带浴室的单人间。 Your room is 1108. Well take the elevator up.你的房间号码是 1108，我们乘电梯 上去。 You will find Room 201 at the end of the corridor.你走到走廊尽头就能看到 201 房 间。 This way, please.请这边走。 Come with me please!请跟我来。 如果是外国客人，询问他会中文吗？Do you read Chinese?你会中文吗？What language do you speak?你说哪种语言？ 安排好住处以后，领客人吃饭：Would you l
12、ike a cup of coffee or tea?你来杯茶还是 咖啡？ Do you want anything to drink?你要喝点什么？ 向客人提供帮助：If theres anything youd like to know, dont hesitate to ask.如 果想要了解什么，尽管问吧。 If I can do anything for you, please dont hesitate to letme know.如果我能为你 做些什么，尽管说好了。 Im glad to be of help to you.我很高兴能对你有所帮助。 Are there any questions youd like to ask before we leave ?出发前，你们还有什 么要问的吗？
