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1、1ChapterChapter 1 1 PartPart I I 1、A basic definition of logistics is the continuous process of meeting customer needs by ensuring the availability of the right benefits for the right customer, in the quantity and condition desired by that customer, at the time and place the customer wants them, all
2、 for a price the buyer is willing to pay. 物流的基本概念是按顾客期望的数量和条件，在顾客需要的时间和地点，以顾 客愿意支付的价格，确保合适的顾客的合理利益的可获得性而满足顾客需要的 连续过程。 2、Customer service involves getting the right product to the right customer at the right place ,in the right condition and at the right time, at the lowest total cost possible. 顾客服务涉
3、及在适当的地点、合适的条件和合适的时间，以尽可能低的总成本 将合适的产品送至适当的顾客。 3、Logistics information is key to the efficient functioning of system. 物流通讯是物流系统发挥效率的关键。 4、Order processing is the system a firm has for getting orders from customers, checking on the status of orders and communicating to customers about them ,and actuall
4、y filling the order and making it available to the customer. 订单处理是企业所具有的的一个从客户中获得订单，核实订单的状况，就订单 情况与客户联系，并实际履行订单，并使客户可获得订单货物。 5、Factory and warehouse site selection is a strategic decision that affects the costs of transportation customer service and speed of response. 工厂和仓库选址是影响运输成本、客户服务和反应速度的战略决策，
5、。 6、Reverse logistics is involved in removal and disposal of waste materials left over from the production, distribution or packaging processes. 逆向物流是涉及从生产，分销或包装过程中遗留下来的废旧物资拆除和处置。 PartPart IIII 1、Customer service cost are the monies spent to support customer service, include the costs associated wit
6、h order fulfillment ,parts and service support. 客户服务成本是指用来支持客户服务的费用，包括订单执行，零配件和服务支 持成本。 2、The cost of lost sales includes not only the lost of the current sale, but also potential future sales. 销售损失成本不仅包括现在的销售损失，还包括潜在的销售损失。 3、The objective of customer service management is to minimize the total cost
7、 , given the customer service level. 客户服务管理的目标是在给定的客户服务水平下，实现总成本最小。24、Transportation cost vary with volume of shipment weight of shipment, distance , and point of origin and destination. 运输成本随装运装运重量，距离，点的始发地和目的地的体积而变化。 5、Order processing costs include such costs as order transmittal, order entry, pr
8、ocessing the order and related internal and external costs. 订单处理成本包括订单传送，订单录入，处理的顺序和相关的内部及外部成本 等费用。 6、Lot quantity costs are purchasing-or production-related costs that vary with changes in order size or frequency. 批量成本是与采购或生产相关的成本，随着订单数量及频率而变化。ChapterChapter 2 2 PartPart I I 1、Supply chain manageme
9、nt is the system of connected networks between the original suppliers and the ultimate final customer. 供应链管理是链接网络的原供应商和最终客户之间的网络系统。 2、Supply chain management is the integration of the activities that procure materials and services, transform them into intermediate goods and final products, and deliv
10、er them to customers. 供应链管理是一体化的活动，采购材料和服务，它们转换为中间产品和最终产 品，并提供给客户。 3、Information system will play an even more prominent role in enabling the firms total supply chain capabilities. 信息系统使企业的总供应链能力发挥更加突出的作用。 4、Supply chain integration really begins with the goal of satisfying consumer demand. 供应链的整合，真
11、正开始以满足消费者需求为目的。 5、The six supply chain strategies include market driven, operationally agile, freshness oriented, customer-guided, logistics optimizer, and trade focused. 六大供应链战略包括市场驱动，操作灵活，新意导向，客户导向，物流优化和 贸易导向。 PartPart IIII 1、With the many-supplier strategy, the supplier responds to the demands an
12、d specifications of a “request for quotation,“ with the order usually going to the low bidder. This strategy plays one supplier against another and places the burden of meeting the buyers demands on the supplier. 在多供应商战略中，各供应商对采购方的询价中的需求和规格做出回应，订单 往往为报价较低者所获得。这一战略起到一个对另一供应商，并将负担起供应 商满足买家的需求。 2、Long-
13、term supplier are more likely to understand the broad objectives of the procuring firm and end customer. Using few supplier 3can create value by allowing suppliers to have economies of scale that yields both lower transaction costs and lower production costs. 长期供应商更容易理解的广泛目标的采购公司和最终用户。使用几个供应商可以通过允许供
14、应商有规模经济产生的交易成本降低，降低生产成本来创造价值。3、With few suppliers, both buyers and supplier run the risk of becoming captives of the other. Poor supplier performance is only one risk the purchaser faces. The purchaser must also be concerned about trade secrets and suppliers that make other alliances or venture out
15、on their own. 一些供应商，买家和供应商都冒着成为彼此俘虏的风险。供应商绩效差只有买 方面临风险。买方也必须关心贸易秘密和供应商，使其他联盟或自己冒险走出 去的。 4、Vertical integration can take the form of forward or backward integration. 垂直整合的形式可以向前或向后一体化。ChapterChapter 3 3 PartPart I I 1、Consumer are accustomed to seeing trucks and trains transporting product or parked
16、at business facilities. 消费者习惯于看到运送产品的卡车和火车，或停放的商业设施。 2、Transportation cost results form driver labor, vehicle operation, investment equipment, and administration. 运输成本包括驾驶员劳工费、车辆运营费、设备和管理方面的投资。 3、They offer a closed system with little risk of loss or damage to the products extremely low costs because minimal labor is involved in their operation. 他们提供了一个使运送的产品损失损坏风险很少、产品成本极低，因为最小的 劳动参与其运作。 4、However, for firms supporting global markets
