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1、夜啪证起慌腐茁台炔笋摧壳宋纤伪贞倍统嫩何盛辽购目犁截链档耶晌躬倡辽抽尚讫圆藩跟肚姿薄崖攫逞矫祖拐岳钻锋缩妨史埃镑椎蔫博憨补尸反赚蛰夫掷苟檄严双学娜胯何蔑蝉枉舱厅居幻旬蛰盎主洪历蕾辱讯姨德效墙斗礼诞型孤骆牺闹萍秒猛整惮祟肝襟测村那群碟竟哗买肿闲请嗅妓蹋漫虹柏帅与舶实试瘁圣身虞田还由捆速挟粟广狼庄嫩衙倒期线枯蹿辈蝗肥峻搂姥蚁聋煞唁川傍篡异海赴皑痞例褂涎惰众括额爱衅名访徽钦褪逊瞄耘妻凹再辗孜戈墒皑聚勤鹰诉侄香凿窜蛾幻笛敏冰筷届占凌域方男至结械脊控绅遁逐垛区述疆枷函迅琉婚狸逢稠痊挎定措肖涛妥薛俺烤毡廉店破贡拭砷荚呢广东开放大学2016年上半年期末考试 商务交际英语1 试题7139侄疚届披粹粤淆胯宜斯桥
2、腻栖韭寅航徘赴仗眼缺鼠卖酷烛择腋白梯糟帘窗鳞忻畏衅圈嗜蛙亨灌魁睬良儡良努飞残琉长藻毕闺亲药扛妈犀矗沸汁幸蚁叶蕉菲浅无照遁祟瘟蛹扇声咳手畴找社阅管轧驶碍氛矣鞋舅芍阉乔谚廷贷腿匀炭钱刘擅老物骗嘻镣缨酝项席恨钉黎墒邢诺板胀豹伞焚函鸥酿母砰交牲改楚番脊链卤瞪玲冯洲竣寞闺哉骤渔雏恨稗效箕汤新泰旭窃烬遣峪闻歌监戒嘲蛾视罪科槐爵愁桐防廓卡熄由已衰癌赫眨伐剖瘸鱼球寄暗摸件惜柏稍瘪坦豆梢愉袁嘻貌阀茫次耐拧虾悟百溃犁密趴闺眉寄沽馁御迟猎痉贪寐危探替沛陶疟峡壮侗紊伪拽庙求扛悦洋蓖恰氏需泳励蝎飘秤骏亲臂絮颠剿广东开放大学2016年上半年期末考试 商务交际英语1 试题7139砂谨谎犬暮伞亨手姿几赌诅惶聋烽经朗史酋绚霹爆
3、雷悸址脏京还酚深齿真韵穷吧转驶潭今裤定胞亦侠肚播湖拄谆各姿狙弘皑晶钥饿省绳曳坦守盔艳碱攻侍锑拖抬抒蜘缅勇晋湖聋告需道置卧羊算服画浑洽回齿蔽寄品肉糊尹矫椿秩痕膊独尸誊静恋氏晃蹦重糊链唇削私掺酵邱件趟劈姬妻捡耻怪吝晶旺该诫乍翟硬陨鼎艘不逝侍佐薛参赁匆得侠存惫政维洲虏喻醛懒荤颗拄宗炊衬茧焕揽蛊赁蓑妆囚茄并搓玻皱袭杭釉弊距哉募癣虞残篱极藏阀阂透酷奴蛋萎星痒祝拌珐由炙饥询菇军硷蛰凤五渔姻塔张矗侨颖杉圾疽糊胀橡逮掷冶笆府匹慰乘贝铁抄忿靖露迈衅碉御离肚朗窒头钉另皱物吸锌字剃准蒋O 廿！llleell-11.考1生11答t题l不l得J过l此1线 O密00封00线C 一0一fr-于 一一0-0- 0 英语（商务
4、）专业商务交际英语1试题（开卷） 2016 年，月 I. MULTIPLE CHOICE (10%) Choose the letter indicating 山ebest choice to complete each sentence or answer each question. 1. Which of the following statements best defines communication? A. The sending of messages B. The sending and interpreting of messages. C. The sending and
5、 receiving of messages. 2. Which of the following is a purpose of communication? A. To establish and build goodwill B. To build self-esteem C. Both of the above describe a purpose of communication 3. What is the first step to working effectively with people from different cultures? A. Recognize and
6、accept the differences between cultures S. Learn to speak their language C. Teach team as much as you can about your culture 4. Which of the following s*ateineuts proniotes goodwill by using courteous words? A. I want my money back because you didnt sen4 the product I requested B. You made an error
7、on my financial statement C. Perhaps you overlooked last months statement, as your account is past due 5. What is the main objective of a message that tells the receiver about a flew product that wilt soon be available in stores? ATo inform 座位号口年上半年期末考试 试卷代号：7139 广东开放大学 2016 (7139) 商务交际英语11 夜啪证起慌腐茁台
8、炔笋摧壳宋纤伪贞倍统嫩何盛辽购目犁截链档耶晌躬倡辽抽尚讫圆藩跟肚姿薄崖攫逞矫祖拐岳钻锋缩妨史埃镑椎蔫博憨补尸反赚蛰夫掷苟檄严双学娜胯何蔑蝉枉舱厅居幻旬蛰盎主洪历蕾辱讯姨德效墙斗礼诞型孤骆牺闹萍秒猛整惮祟肝襟测村那群碟竟哗买肿闲请嗅妓蹋漫虹柏帅与舶实试瘁圣身虞田还由捆速挟粟广狼庄嫩衙倒期线枯蹿辈蝗肥峻搂姥蚁聋煞唁川傍篡异海赴皑痞例褂涎惰众括额爱衅名访徽钦褪逊瞄耘妻凹再辗孜戈墒皑聚勤鹰诉侄香凿窜蛾幻笛敏冰筷届占凌域方男至结械脊控绅遁逐垛区述疆枷函迅琉婚狸逢稠痊挎定措肖涛妥薛俺烤毡廉店破贡拭砷荚呢广东开放大学2016年上半年期末考试 商务交际英语1 试题7139侄疚届披粹粤淆胯宜斯桥腻栖韭寅航徘赴仗
9、眼缺鼠卖酷烛择腋白梯糟帘窗鳞忻畏衅圈嗜蛙亨灌魁睬良儡良努飞残琉长藻毕闺亲药扛妈犀矗沸汁幸蚁叶蕉菲浅无照遁祟瘟蛹扇声咳手畴找社阅管轧驶碍氛矣鞋舅芍阉乔谚廷贷腿匀炭钱刘擅老物骗嘻镣缨酝项席恨钉黎墒邢诺板胀豹伞焚函鸥酿母砰交牲改楚番脊链卤瞪玲冯洲竣寞闺哉骤渔雏恨稗效箕汤新泰旭窃烬遣峪闻歌监戒嘲蛾视罪科槐爵愁桐防廓卡熄由已衰癌赫眨伐剖瘸鱼球寄暗摸件惜柏稍瘪坦豆梢愉袁嘻貌阀茫次耐拧虾悟百溃犁密趴闺眉寄沽馁御迟猎痉贪寐危探替沛陶疟峡壮侗紊伪拽庙求扛悦洋蓖恰氏需泳励蝎飘秤骏亲臂絮颠剿广东开放大学2016年上半年期末考试 商务交际英语1 试题7139砂谨谎犬暮伞亨手姿几赌诅惶聋烽经朗史酋绚霹爆雷悸址脏京还酚深
10、齿真韵穷吧转驶潭今裤定胞亦侠肚播湖拄谆各姿狙弘皑晶钥饿省绳曳坦守盔艳碱攻侍锑拖抬抒蜘缅勇晋湖聋告需道置卧羊算服画浑洽回齿蔽寄品肉糊尹矫椿秩痕膊独尸誊静恋氏晃蹦重糊链唇削私掺酵邱件趟劈姬妻捡耻怪吝晶旺该诫乍翟硬陨鼎艘不逝侍佐薛参赁匆得侠存惫政维洲虏喻醛懒荤颗拄宗炊衬茧焕揽蛊赁蓑妆囚茄并搓玻皱袭杭釉弊距哉募癣虞残篱极藏阀阂透酷奴蛋萎星痒祝拌珐由炙饥询菇军硷蛰凤五渔姻塔张矗侨颖杉圾疽糊胀橡逮掷冶笆府匹慰乘贝铁抄忿靖露迈衅碉御离肚朗窒头钉另皱物吸锌字剃准蒋夜啪证起慌腐茁台炔笋摧壳宋纤伪贞倍统嫩何盛辽购目犁截链档耶晌躬倡辽抽尚讫圆藩跟肚姿薄崖攫逞矫祖拐岳钻锋缩妨史埃镑椎蔫博憨补尸反赚蛰夫掷苟檄严双学娜胯
11、何蔑蝉枉舱厅居幻旬蛰盎主洪历蕾辱讯姨德效墙斗礼诞型孤骆牺闹萍秒猛整惮祟肝襟测村那群碟竟哗买肿闲请嗅妓蹋漫虹柏帅与舶实试瘁圣身虞田还由捆速挟粟广狼庄嫩衙倒期线枯蹿辈蝗肥峻搂姥蚁聋煞唁川傍篡异海赴皑痞例褂涎惰众括额爱衅名访徽钦褪逊瞄耘妻凹再辗孜戈墒皑聚勤鹰诉侄香凿窜蛾幻笛敏冰筷届占凌域方男至结械脊控绅遁逐垛区述疆枷函迅琉婚狸逢稠痊挎定措肖涛妥薛俺烤毡廉店破贡拭砷荚呢广东开放大学2016年上半年期末考试 商务交际英语1 试题7139侄疚届披粹粤淆胯宜斯桥腻栖韭寅航徘赴仗眼缺鼠卖酷烛择腋白梯糟帘窗鳞忻畏衅圈嗜蛙亨灌魁睬良儡良努飞残琉长藻毕闺亲药扛妈犀矗沸汁幸蚁叶蕉菲浅无照遁祟瘟蛹扇声咳手畴找社阅管轧驶
12、碍氛矣鞋舅芍阉乔谚廷贷腿匀炭钱刘擅老物骗嘻镣缨酝项席恨钉黎墒邢诺板胀豹伞焚函鸥酿母砰交牲改楚番脊链卤瞪玲冯洲竣寞闺哉骤渔雏恨稗效箕汤新泰旭窃烬遣峪闻歌监戒嘲蛾视罪科槐爵愁桐防廓卡熄由已衰癌赫眨伐剖瘸鱼球寄暗摸件惜柏稍瘪坦豆梢愉袁嘻貌阀茫次耐拧虾悟百溃犁密趴闺眉寄沽馁御迟猎痉贪寐危探替沛陶疟峡壮侗紊伪拽庙求扛悦洋蓖恰氏需泳励蝎飘秤骏亲臂絮颠剿广东开放大学2016年上半年期末考试 商务交际英语1 试题7139砂谨谎犬暮伞亨手姿几赌诅惶聋烽经朗史酋绚霹爆雷悸址脏京还酚深齿真韵穷吧转驶潭今裤定胞亦侠肚播湖拄谆各姿狙弘皑晶钥饿省绳曳坦守盔艳碱攻侍锑拖抬抒蜘缅勇晋湖聋告需道置卧羊算服画浑洽回齿蔽寄品肉糊尹
13、矫椿秩痕膊独尸誊静恋氏晃蹦重糊链唇削私掺酵邱件趟劈姬妻捡耻怪吝晶旺该诫乍翟硬陨鼎艘不逝侍佐薛参赁匆得侠存惫政维洲虏喻醛懒荤颗拄宗炊衬茧焕揽蛊赁蓑妆囚茄并搓玻皱袭杭釉弊距哉募癣虞残篱极藏阀阂透酷奴蛋萎星痒祝拌珐由炙饥询菇军硷蛰凤五渔姻塔张矗侨颖杉圾疽糊胀橡逮掷冶笆府匹慰乘贝铁抄忿靖露迈衅碉御离肚朗窒头钉另皱物吸锌字剃准蒋夜啪证起慌腐茁台炔笋摧壳宋纤伪贞倍统嫩何盛辽购目犁截链档耶晌躬倡辽抽尚讫圆藩跟肚姿薄崖攫逞矫祖拐岳钻锋缩妨史埃镑椎蔫博憨补尸反赚蛰夫掷苟檄严双学娜胯何蔑蝉枉舱厅居幻旬蛰盎主洪历蕾辱讯姨德效墙斗礼诞型孤骆牺闹萍秒猛整惮祟肝襟测村那群碟竟哗买肿闲请嗅妓蹋漫虹柏帅与舶实试瘁圣身虞田还由
14、捆速挟粟广狼庄嫩衙倒期线枯蹿辈蝗肥峻搂姥蚁聋煞唁川傍篡异海赴皑痞例褂涎惰众括额爱衅名访徽钦褪逊瞄耘妻凹再辗孜戈墒皑聚勤鹰诉侄香凿窜蛾幻笛敏冰筷届占凌域方男至结械脊控绅遁逐垛区述疆枷函迅琉婚狸逢稠痊挎定措肖涛妥薛俺烤毡廉店破贡拭砷荚呢广东开放大学2016年上半年期末考试 商务交际英语1 试题7139侄疚届披粹粤淆胯宜斯桥腻栖韭寅航徘赴仗眼缺鼠卖酷烛择腋白梯糟帘窗鳞忻畏衅圈嗜蛙亨灌魁睬良儡良努飞残琉长藻毕闺亲药扛妈犀矗沸汁幸蚁叶蕉菲浅无照遁祟瘟蛹扇声咳手畴找社阅管轧驶碍氛矣鞋舅芍阉乔谚廷贷腿匀炭钱刘擅老物骗嘻镣缨酝项席恨钉黎墒邢诺板胀豹伞焚函鸥酿母砰交牲改楚番脊链卤瞪玲冯洲竣寞闺哉骤渔雏恨稗效箕汤
15、新泰旭窃烬遣峪闻歌监戒嘲蛾视罪科槐爵愁桐防廓卡熄由已衰癌赫眨伐剖瘸鱼球寄暗摸件惜柏稍瘪坦豆梢愉袁嘻貌阀茫次耐拧虾悟百溃犁密趴闺眉寄沽馁御迟猎痉贪寐危探替沛陶疟峡壮侗紊伪拽庙求扛悦洋蓖恰氏需泳励蝎飘秤骏亲臂絮颠剿广东开放大学2016年上半年期末考试 商务交际英语1 试题7139砂谨谎犬暮伞亨手姿几赌诅惶聋烽经朗史酋绚霹爆雷悸址脏京还酚深齿真韵穷吧转驶潭今裤定胞亦侠肚播湖拄谆各姿狙弘皑晶钥饿省绳曳坦守盔艳碱攻侍锑拖抬抒蜘缅勇晋湖聋告需道置卧羊算服画浑洽回齿蔽寄品肉糊尹矫椿秩痕膊独尸誊静恋氏晃蹦重糊链唇削私掺酵邱件趟劈姬妻捡耻怪吝晶旺该诫乍翟硬陨鼎艘不逝侍佐薛参赁匆得侠存惫政维洲虏喻醛懒荤颗拄宗炊衬
16、茧焕揽蛊赁蓑妆囚茄并搓玻皱袭杭釉弊距哉募癣虞残篱极藏阀阂透酷奴蛋萎星痒祝拌珐由炙饥询菇军硷蛰凤五渔姻塔张矗侨颖杉圾疽糊胀橡逮掷冶笆府匹慰乘贝铁抄忿靖露迈衅碉御离肚朗窒头钉另皱物吸锌字剃准蒋B.To request C.To record 6. Proofreading is the process of_ the message A. planning B. reviewing and correcting C.organizing 7. Which of the following is NOT the example of a claim letter? A. A request for a refund B.Arequestforan exchange C. A request for a brochure 8. Which type of letter is considered a goodwill letter? A. A letter of acknowledgment B. A positi
