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1、精品文档2016 全新精品资料-全新公文范文-全程指导写作 独家原创 1 / 14老总们写的英文简历模板老总们写的英文简历模板 profile：10+ yrs call center veteran; china experience, guru in business operations and sales identify potential business opportunities and partnership arrangement.secured major contracts with blue chip clients on large scale it/crm outs
2、ourcing services.major projects referencea major mobile operator in malaysia - successfully won a multi-million operations consultation contract of a 200+ seats call center facilities. a major telco in malaysia - provided business consultation of its call center rationalization and consolidation pro
3、ject with over 1,000 seats and multiple locations. a leading mobile operator in malaysia - provided marketing and business consultation to the formulation of its loyalty program strategy.精品文档2016 全新精品资料-全新公文范文-全程指导写作 独家原创 6 / 14clp telecom, hk 5/01 to 12/01senior call center managerachievements and
4、responsibilitiesled a team of 30 professional sales and service consultants to achieve company kpi and sales target.increased the productivity of the call center by 30%. doubled the call center call handling capacity with 53% increased in resources.managed 3rd channel partners such as telemarketers
5、and direct sales to promote isp services to targeted consumer market.developed sales strategies across direct sales/telesales/channel sales partners for internet services.fully responsible for the implementation, management and operations of the multi-media crm call center to achieve companys sales
6、targets.built and trained up the telemarketing skills of the in-house sales consultants.perform on-going coaching, motivation and training to enhance the selling skills of the 精品文档2016 全新精品资料-全新公文范文-全程指导写作 独家原创 7 / 14subordinates.led the development and formulation of the companys crm initiatives. i
7、implemented multi-media crm projects in the contract center environment to achieve company sales and services objectives.pccw teleservices, hk 1/98 to 5/01call center outsourcing bu - head of sales applied innovative consultative selling skills to identify and overcome major road blocks.take up the
8、role of a project director; overseeing the implementation from pre-sales to operations.pro-sell account servicing and managed the clients expectations on operational performances on an on-going basis.major ipo projects in hk精品文档2016 全新精品资料-全新公文范文-全程指导写作 独家原创 9 / 14successfully won large scale crm co
9、ntracts for handling ipo for a major blue chip company and the hk government.applied innovative selling skill, prepared sales strategic to win the contract from a competitive tender.positively contributed to the profit margin of the company.a major bank from the uksuccessfully sold and won a multi-m
10、illion contract for a regional b2b internet exchange portal support center.positively contributed to the company profit margin.a leading mobile phone manufacturerwon a long term customer care crm project from a competitive tendernegotiated the contract with the head of the client; assessed clients r
11、equirement and developed a win-win situation for both companies.wharf t bids and tenders preparationkey accounts and channels managementit and technical skills, including:strong understanding of technology, computers and it industry.strong understanding of voice and networking productsmobility:british citizen and hk permanent resident. 精品文档2016 全新精品资料-全新公文范文-全程指导写作 独家原创 14 / 14free to travel in the ap region.
