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1、精品文档2016 全新精品资料-全新公文范文 -全程指导写作 独家原创 1 / 17最新酒店前厅部月工作总结在 x 月份工作中客流并不大，由于季节性的到来等因素，完全的进入到了淡季，面对淡季的到来，我们在 x 月份工作中还有很多做的不到位的地方，同样也有突出之处，改进错误的工作。卫生：前厅，在卫生方面应该是一项常抓不懈的工作，在中班重逢时对前厅外围墙面，鱼池，转门的清理并进行保养，对外围玻璃上的胶布与工程部配合进行处理，对后厅的外围卫生同样去坚持去做好，按照周计划卫生进行打扫，要求领班每天安排需做卫生，对一号电梯的护理和每日的日常卫生在客人下楼不忙的情况下要及时的去查看与清理，夜班对琉璃灯玻璃
2、球的清理。男宾将一更的地面不锈钢处用起蜡水进行清理，效果非常的好，由于很长时间没有清理发费的时间也较长，对水区的地面进行了全面的刷洗，效果也是很明显的，由于地面的吸物性较强，刷洗后很快又渗透进去，要求夜班分区进行刷洗。对男宾的公区卫生东步梯进行刷洗并保持很好。对卫生间的卫生进行检查登记，巡查记录本，并规定时间进行清理，除异味。对合作部门的卫生要求，大池每日二次的里外清理，上午十点，晚上一点以后刷洗。并由领班监督，主管上班检查。以达到更好的洗浴环境。纪律:前厅在夜班中出现的违反公司纪律员工较为严重，精品文档2016 全新精品资料-全新公文范文 -全程指导写作 独家原创 2 / 17出现脱岗，坐岗
3、现象，给工作带来许都的负面影响，对晚班员工进行罚款和教育，对领班处连带处罚，加强对夜班工作的监管，并规定夜班员工叠毛巾不允许坐岗叠，对坐岗，脱岗，睡岗的员工处以 50 元以上罚款，领班连带，领班出现以上情况降级或打回试用期，得到了相对应得控制，我们还得继续加强监管员工的工作，培养领班的自我约束意识。体现前厅的基本素养，曾强集体荣誉感。男宾，在整体上来说还是较好，在本月出现一名员工穿便装进入营业区，当场进行罚款处理。一名员工出现偷吃鸡蛋当场罚款处理，无其他纪律情况出现，对合作部门的纪律约束，在上班期间不允许在营业区乱站乱靠现象，不允许在里面抽烟，出现违反纪律最底 50 元罚款。服务：前厅新员工进
4、入的比较多，在各项业务上还是有所欠缺，在服务上也体现出了许都的不足，如：收银双手递物，接物，服务用语的不规范，在班前会中去采用简单的练习方式和工作岗位领班去带领，对新员工地服务要求进行统一规范，并在收银员中以末尾淘汰制，优中选优的原则，已淘汰一名收银。在淡季的到来，员工对客流的下降有些不适应，不知道如何做起，在服务中及时的纠正员工的此种心态的表现。加强员工的微笑服务，对客的服务用语的规范，不要使用随意性语言，加强员工的 30 度鞠躬问好，正确的引领手势，已达到服务的标准。员工的主精品文档2016 全新精品资料-全新公文范文 -全程指导写作 独家原创 3 / 17动服务意识较好.一更的服务做到随
5、时提醒客人以免出现丢失物品现象，对上月强调的客人手机随意放的现象基本杜绝，前厅部为了公司的服务更上一层楼每天领班要尊寻到客人意见或建议，已达到更好的服务水平。销售：在销售中主要激励员工的推销激情，鼓励员工推销，每天给员工定任务，促进有目标性的去开展销售工作，男宾在本月的推销中激情非常高昂，特别在按摩的推销经过男宾的顾客都有不放过任何的机会。下月计划：1：在人员心态上进行稳定，并对稳定的员工进行技巧培训。2：对细节服务进行培训和监督，主抓仪容仪表，定岗定位等。3：对设施设备进行检查，消除安全隐患，对员工进行安全知识培训。4：加强对于领班级别管理人员的监督和教育，使其得到提高。5：加强卫生的保持同
6、时避免长时间的死角卫生，坚持做好日常卫生与周计划卫生。6：加强部门与部门的相互沟通，建立更好的和谐团队。酒店前厅部月工作总结精品文档2016 全新精品资料-全新公文范文 -全程指导写作 独家原创 4 / 17In X month job passenger flow is not large, wait for an element as a result of seasonal arrival, entered completely off-season, face off-season arrival, we still have a lot of a lot places that do
7、 not reach the designated position in X month job, also have prominent place likewise, improve wrong work. Wholesome: Antechamber, in wholesome respect should be one often grabs indefatigable job, right when middle shift meet again antechamber periphery metope, piscine pool, of revolving door clear
8、and undertake maintaining, the adhesive plaster that goes up to periphery glass and engineering department cooperate to undertake handling, the periphery sanitation of the hall after be opposite insists to had been done likewise, delimit according to Zhou Ji sanitation undertakes cleaning, requireme
9、nt foreman is arranged everyday need to do sanitation, to an elevator nurse and should be examined in time below the circumstance that daily daily sanitation noes hurry in the building below the guest with clear, evening shift is right of ball of glass of coloured glaze lamp clear. Male 精品文档2016 全新精
10、品资料-全新公文范文 -全程指导写作 独家原创 5 / 17guest will one more ground stainless steel is in undertake clearing with water having candle, the effect is exceedingly good, because a long time is tonsorial without Qing Dynasty the time of cost is longer also, undertook comprehensive scrub to the ground of water dist
11、rict, the effect also is apparent, the suction as a result of the ground content sex is stronger, scrub hind is permeated very quickly again go in, partition of requirement evening shift undertakes scrub. Wholesome to the general area of male guest east pace ladder undertakes scrub and keep very goo
12、d. Undertake checking registering to the sanitation of toilet, minute book of go on a tour of inspection, set time to undertake clearing, divide peculiar smell. To the wholesome requirement of cooperative branch, big pool is daily quadratic inside and outside clears, in the morning at 10 oclock, in
13、the evening after scrub. Supervise by foreman, be in charge of examination going to work. In order to achieve the better environment that wash bath. Discipline: ? Does of Nai of value of You of 精品文档2016 全新精品资料-全新公文范文 -全程指导写作 独家原创 6 / 17humorous of Di of arch of scar ? show off hang down it is good t
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