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1、Book(顾客 Lily Black :L 旅馆服务人员 Receptionist :R)Ring Ring RingR: Hello , Marys Hotel ,What can I do for you?L: Id like to make a reservation in sep.14 and Ill stay here for 3 days. Do you have any vacancies? R:Yes, madam. we have several rooms available for you.What kind of room do you want? L: Er.sing
2、le with bath. Id appreciate it if you could give me a room with a view over the lake.Is that OK?R: Certainly, madam. Ill just check what we have available. . . Yes, we have a room on the 4th floor with a really splendid view. anything else?L:Well ,do you provide meals?R:Only the breakfast.L:OK ,by t
3、he way, if the room have high-speed internet and some plants, Id like it better .And how much dose it cost?R:260 yuan per night.L: Its acceptable.R:OK ,Could you tell me your name and telephone number?L: My name is Lily Black ,L i l y b l a c k.And my telephone number is 15*.R:Lily Black ,L i l y b
4、l a c k.And your number is 15*.L: Yes.R:When will you arrive at our hotel,Miss Black?L:Around 10 A.M.R:Anything else that I can help you ?L:No,thank you very much.R:You are welcome.Bye!L:Bye!CHECK IN(顾客 Lily Black :L 旅馆服务人员 Receptionist :R )R:Good morning ,welcome to marys hotel. How may I help you?
5、L: I have a reservation for today. Its under the name of Lili black.R:Can you please spell that for me, madam?L:Sure. Lily Black ,L i l y b l a c k.R: Yes , Ms. black. weve reserved a single room for you with a view of the ocean for three nights. And some flowers.Is that correct?L: Yes ,it is. Er Wh
6、at about the high-speed internet? And what kind of flowers?R: Sorry , there is something wrong with our internet ,but we have free wifi for you. And jasmine are prepared.L: Oh,Im afraid that Im allergic to the jasmine.Can you put some evergreen plants? As for the wifi ,its ok .R:We are terribly sorr
7、y. Ill change it soon. If everything is ok , please fill in the form.L:OK.R: Room 412. Here is your key .To get to your room, take the elevator on the right up to the fourth floor. A bellboy will bring your bags up shortly.L: Thank you. Do you have a big conference room which holds around 80 seats?R
8、: Well , There are fully equipped meeting facilities, and the slides, overhead project, video recorder and a round table are all available upon request.L: Thats great. What about the price.R:It costs for 500 per day,cause our room are well-equipped. L:OK. Ill use it only in the sep.16,please prepare
9、 80 bottles of water and some pens.R:All right. Anything else.?L: No,thanks.Check outL:I want to check now. Would you get my bill ready?My name is Lily Black.Im in Room 412.R:Please wait for a moment.Here is your bill.That makes a total of 1280 Yuan.L:Whats this amount for?R:Its for your conference room.L:OK.Can I pay by credit card?R:Yes,this is the pos machine.L：OK.R：Hope to see you next time!
