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1、The Reception Art of a SecretaryBy Student NO:Class:Choosing subject:The reception art of a secretaryCourse name: Foreign SecretaryThe Reception Art of a SecretaryReception is one of the most important jobs of a secretary,because its a bridge to for inner staff members of a company to communicate wi
2、th each other,and its a window for a company to connect with the outside world.To some degree,reception miniatures the images of a company,so it is of vital importance to use the reception art properly.In my view,I will expound it through the perspective of a successful reception cases process.Befor
3、e ReceptionIf you wanna reach a successful reception,youd better make full preparation in advance . Firstly,the mental preparation is of great significance.As a secretary,you should take the attitude of sincerity and enthusiasm and the spirit of cooperation.And then,the material which consists of th
4、e office necessities and the environment preparation should be done well also.At the same time,the clothing and apparel should be taken into consideration.Appropriate clothes,such as uniforms,can make everything go on well.Last but not least,the preparation of knowledge and ability is indispensable,
5、during which youd better figure out the essential information of your guests and make an appropriate scheduling for them.However,there are some details to pay attention to,such as the standard of reception,the hotel theyre going to live in and the expense. During ReceptionDuring the process of recep
6、tion,as the symbol of a company,a secretary should fix on so many things.First of all,the time of the guests arrival should be grasped by the secretary accurately,in this way,you can pick them up timely.In detailed,the potential problems,such as the people that should go to pick the guests up,the pl
7、ace that they are going to after arrival,the proper means of transportation to pick them up and so on,should be taken into consideration.And then,when you meet them,“3s” which means “see smile and stand up” will contribute to an impressive image at the first place.Of course,saying hello,shaking hand
8、s,and basic chatting are indispensable.Next,when you introduce something to your guests,the necessary documents are needed.Certainly,the drinks are also important,such as tea,coffee or just water，based on the guests appetites.However,when you all sit down,there is one thing that should be attached i
9、mportance to.Thats the orders of seats.You should make sure that your guests are sitting on the right side and far away from the door,because in China it means dignity in some cases.At last,when you want to show them something,the leading manners should be taken seriously.When you are walking togeth
10、er,no matter what circumstances youre in,be sure that you walk a step or a step and a half in front of the guests at the north west side,because that will show your politeness with no doubt.Finally,when the guests are about to leave,the secretary should pay attention to the last step:seeing off gues
11、ts.To show your discretion,the secretary should send the guests to the gate of the company,the car that pick them up or even the station theyll go to according to the degree of dignity of the guests.The luggage should be packed in advance and sent to the proper place on the basis of the guests.The m
12、oment they are aboard,do not leave immediately,youd better say something kind and blessed,such as “Have a pleasant trip,or hope that good cooperation”,and then you should follow their leave with your eyes before they fade away in your vision. After ReceptionAfter reception,its an indispensable duty
13、for a secretary to clear up and summarize the whole process of reception,and figure out all the advantages and disadvantages this time.Only in this way,can you get promoted little by little.During the whole process,communication and behavior are of vital importance,so we should attach more significa
14、nce to them.That means we should figure out language art and performance art clearly.1.The Language ArtFor one thing,the reception process needs the qualified use of language art.However,in actual world,we always ignore the importance of language,because we emphasize the importance of writing and ac
15、ting too much.Whats worse,some secretaries are affected by the adage “Short in speaking,smart in action.”As a result,some people may regard the secretary as the writer wrongly.On the contrary,appropriate use of language is the key to open up the guests mind and resolve the contradictions as for a se
16、cretary.Different use of language will definitely contribute to different result of a contact and consultation.During the reception process,wrongly use of language of a receptionist will lead to the adversity,anger or even some extreme actions of the guests,so that the reception will be interrupted ,whats worse,the stability and harmony of the society will be disturbed to some degree.So,according to that,we should stress the importance of the language art.When the
