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1、酒店前厅英语口语第一部分 前厅Part one FRONT OFFICEUnit one Making a Reservation/Advance Reservation第一章 预订Key Sentences 例句1. Good morning/evening. Reservation. May I help you?早上好/晚上好，这里是 .酒店客房预订部，请问需要什么帮忙吗？2. What can I do for you?我能为您帮什么忙吗？3. Hold on line, please. Could you please hold on?请稍等（电话中） 请稍等，好吗？4. Could
2、 you wait a minute, please?请稍等，好吗？5. Are you with a company?您是公司预订吗？6. May I know you departure date?请问您的离店日期是哪天？7. How long will you stay with us?请问您住几天？8. How many people are there in your party?您们一共几个人？9. That will be four nights.四个晚上。10. May I know the arrival date, please?请问哪天入住？11. Is it just
3、for tonight?请问只住今天一晚吗？12. When do you check in?请问您什么时候入住？13. Would you like a single room or a double room?请问你想订单人间还是双人间？14. What kind of room would you like/prefer?请问您喜欢什么样的房间？15. Would you please tell me your full name, please?请问您的全名是？16. And your address, please?请问您的地址？17. May I know you telephon
4、e number, Mr Smith?史密斯先生，请问您的电话号码是？May I know your company name and how would you like to settle your payment? 请问您的公司全称及付款方式？How would you like to guarantee your reservation? 请问您的担保方式是？May I take your credit card number or Guarantee letter for the guarantee? 请提供您的信用卡号码或担保信给我做为担保。18. We have a single
5、 available for those dates.我们还有一些单人间可以接受预订在那个时间段。19. Its all right for the next week.下个星期没有问题。20. We do have a vacancy for those dates.那段时间我们可以接受预订21. Yes, you can have a room on Saturday.是的，星期六您可以订到房间。22. Im afraid we wont be able to guarantee you a room after the 16th. We usually have high occupan
6、cies in the peak seasons.恐怕十六号后我们不能保证有房间提供给您，那段时间是我们的入住高峰期。23. Im sorry, but we re fully booked for single rooms. Would you like to have a double one?很抱歉我们的单人间已经订满了，给您订双人间怎么样？24. Im sorry, but the hotel is full on that date.很抱歉，那天我们酒店的客房已经住满了。25. Im sorry, we dont have any room available for that we
7、ek. 很抱歉，我们那周的预订已经全满了。26. Service isnt included in the room rate.服务费不包含在房费里27. Above rate is subject 15% service expense.以上报价需另付 15%服务费28. We offer 10% discount for group reservation, sir.先生，团队预订可以打九折。29. Mr.smith,let me repeat your reservation to ensure it is correct. you will arrive before。史密斯先生，我跟
8、你确认一下你的预订内容：你的抵达日期是。 。 。 。 。 。第二章 前台接待1.Have you a reservation？您预定过了吗？2.The bellman will show you the way to the banquet hall. 行李员将领您去宴会厅4.Would you please complete this registration form?请填写这张登记表5.Could you sign your name.please?请签上您的姓名6.May I see your passport please?请出示您的护照7.May I know your name
9、and room mumber？请告诉我您的名字与房间号码。8.May I have your passport or ID Card please？请出示您的护照或身份证。9.How would you like to make payment,By credit Card or By Cash?请问您想用现金付款还是用信用卡付款？10.Can I have your credit card imprint?请出示您的信用卡，我们需要用它来压卡？ 11.Would you please pay 1000as deposit? We will return the balance to you
10、 when you check out.请您付 1000 元押金，我们将在您退房时将余额退还您12.Here is your room key 。这是您的房间钥匙13.Your room number is 246 on the second floor.您的房间在二楼的 246 房。14.Here is your key card这是您的房卡15.Ill get the bellman to take your luggage up.我会叫行李生帮您把行李送到房间16.The bellman here will take your luggage and show you the way.
11、这里的行李生会为您提行李，并为您带路17.Well extend the reservation for you .我们可以为您延长预订18.Are you checking out today?您今天可以结帐吗？19.Would you like to check out now?您今天要退房吗？20.Please pay at the cashiers desk over there请到那边帐台付款21.If theres anything you need, just ring reception.如果您需要什么，就打电话给服务台。22.Because of the bad weathe
12、r, the swimming pool wont be open today.因为天气不好，今天游泳池不开放。23.The phone number of our hotel is 68718888.我们酒店的电话号码是 68718888.24.Please dial 9 before you dial the number.拔号码前请先拔 9.第三章 总机1. ANSWERING INCOMING CALLS 回答打进来的电话FROM IN HOUSE 住店客人打来Good morning (afternoon, evening), operator, speaking, may I he
13、lp you?您好！这里是总机 ，能帮您忙吗？FROM OUTSIDE 外线打来Good morning (afternoon, evening), Mei shi golf club. May I help you?您好！美视高尔夫。2. BEFORE TRANSFERRING CALLS 转电话之前Hold the line please, sir/madam, well put you through to Dept./guest name.先生/小姐，请您稍等，我帮您接去 （部门）/接洽 （人名） 。3. WHEN THE PERSON IS SPEAKING ON THE LINE
14、AND YOU CANT PUT THE CALL THROUGH TO HIM 当电话占线无法转接时Im sorry, sir/madam, the line is busy, would you mind calling back later?很抱歉，先生/小姐，电话占线，请您稍候再打。4. WHEN GUEST SAYS THAT THE LINE TO SOMEWHERE IS ALWAYS BUSYIm sorry to hear that, sir/madam, may I ask him/her to call you back when the line is free?很抱歉
15、，先生/小姐，线路畅通后我即刻通知他/她回电给您。Im sorry to hear that, sir/madam, would you mind hinging up, and we will call you back when we get through to .对不起，先生/小姐，请您先挂下电话，接通 之后，我们立即转给您。5. TELLING GUEST YOU WILL CALL HIM/HER BACK. 告诉客人你会尽快回电给他Would you please hang up, sir/madam, well call you back shortly.先生/小姐，请您先挂下
16、电话，我们会很快回电给您。6. ASKING CALLER TO SPEAK MORE SLOWLY 请对方讲慢些Could you speak more slowly, please?对不起，请您讲慢一点儿，好吗？7. ASKING CALLER TO REPEAT 请对方重复一遍Could you repeat that, please? 对不起，请您再说一遍好吗？8. ASKING CALLER TO SPEAK LOUDERCould you speak a little louder, please?对不起，请您说大声点儿，好吗？9. ASKING FOR CALLERS NAME/GUE
