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1、一、人力资源管理:(Human Resource Management ,HRM) 1.人力资源经理 :( human resource manager) 高级管理人员:(executive) / igzekjutiv 2.职业:(profession) prfen3.道德标准:(ethics) eiks4.操作工:(operative employees) prtiv emplii:5.专家:(specialist) spelist6.人力资源认证协会 :(the Human Resource Certification Institute,HRCI) 二、外部环境:(external en
2、vironment) ekst:nl invairnmnt1.内部环境:(internal environment) int:nl invairnmnt2.政策:(policy) plsi3.企业文化:(corporate culture) k:prit klt4.目标:(mission) min5.股东:(shareholders) 6.非正式组织 :(informal organization) inf:ml :naizein7.跨国公司:(multinational corporation,MNC) mltinnl k:prein8.管理多样性 :(managing diversity)
3、 daiv:siti三、工作:(job) 1.职位:(posting) pusti2.工作分析:(job analysis) nlsis3.工作说明:(job description) diskripn4.工作规范:(job specification) spes ifikein5.工作分析计划表 :(job analysis schedule,JAS) edju:l6.职位分析问卷调查法 :(Management Position Description Questionnaire,MPDQ) 7.行政秘书:(executive secretary) 8.地区服务经理助理 :(assista
4、nt district service manager) 四、人力资源计划:(Human Resource Planning,HRP) 1.战略规划:(strategic planning) 2.长期趋势:(long term trend) 3.要求预测:(requirement forecast) 4.供给预测:(availability forecast) 5.管理人力储备 :(management inventory) 6.裁减:(downsizing) 7.人力资源信息系统 :(Human Resource Information System,HRIS) 五、招聘:(recruitm
5、ent) 1.员工申请表 :(employee requisition) 2.招聘方法:(recruitment methods) 3.内部提升:(Promotion From Within ,PFW) 4.工作公告:(job posting) 5.广告:(advertising) 6.职业介绍所 :(employment agency) 7.特殊事件:(special events) 8.实习:(internship) 六、选择:(selection) 1.选择率:(selection rate) 2.简历:(resume) 3.标准化:(standardization) 4.有效性:(va
6、lidity) 5.客观性:(objectivity) 6.规范:(norm) 7.录用分数线 :(cutoff score) 8.准确度:(aiming) 9.业务知识测试 :(job knowledge tests) 10.求职面试:(employment interview) 11.非结构化面试:(unstructured interview) 12.结构化面试:(structured interview) 13.小组面试:(group interview) 14.职业兴趣测试:(vocational interest tests) 15.会议型面试:(board interview)
7、七、人力资源开发:(Human Resource Development,HRD)1.培训:(training)2.开发:(development)3.定位:(orientation)4.训练:(coaching)5.辅导:(mentoring)6.经营管理策略 :(business games)7.案例研究:(case study)8.会议方法:(conference method)9.角色扮演:(role playing)10.工作轮换:(job rotating)11.在职培训:(on-the-job training ,OJT)12.媒介:(media)八、企业文化:(corporat
8、e culture)1.组织发展:(organization development,OD)2.调查反馈:(survey feedback)3.质量圈:(quality circles)4.目标管理:(management by objective,MBO)5.全面质量管理 :(Total Quality Management,TQM)6.团队建设:(team building)九、职业:(career) profession1.职业计划:(career planning)2.职业道路:(career path)3.职业发展:(career development)4.自我评价:(self-a
9、ssessment)5.职业动机:(career anchors)十、绩效评价:(Performance Appraisal,PA)1.小组评价:(group appraisal)2.业绩评定表 :(rating scales method)3.关键事件法 :(critical incident method)4.排列法:(ranking method)5.平行比较法 :(paired comparison)6.硬性分布法 :(forced distribution method)7.晕圈错误:(halo error)8.宽松:(leniency)9.严格:(strictness)10.360
10、 度反馈 :(360-degree feedback)11.叙述法:(essay method)12.集中趋势:(central tendency)十一、报酬:(compensation) reward；pay1.直接经济报酬 :(direct financial compensation)2.间接经济报酬 :(indirect financial compensation)3.非经济报酬 :(no financial compensation)4.公平:(equity) 外部公平:(external equity)5.内部公平:(internal equity)6.员工公平:(employe
11、e equity)7.小组公平:(team equity)8.工资水平领先者 :(pay leaders)9.现行工资率 :(going rate)10.工资水平居后者:(pay followers)11.劳动力市场:(labor market)12.工作评价:(job evaluation)13.排列法:(ranking method)14.分类法:(classification method)15.因素比较法:(factor comparison method)16.评分法:(point method)17.海氏指示图表个人能力分析法 :(Hay Guide Chart-profile M
12、ethod)18.工作定价:(job pricing)19.工资等级:(pay grade)20.工资曲线:(wage curve)21.工资幅度:(pay range)十二、福利( 间接经济补偿 ) welfare1.员工股权计划 :(employee stock ownership plan,ESOP)2.值班津贴:(shift differential)3.奖金:(incentive compensation)4.分红制:(profit sharing)十三、 安全:(safety)1.健康:(health)2.频率:(frequency rate)3.紧张:(stress)4.角色冲突
13、:(role conflict)5.催眠法:(hypnosis)6.酗酒:(alcoholism)十四、 工会:(union)1.地方工会:(local union)2.行业工会:(craft union)3.产业工会:(industrial union)4.全国工会:(national union)5.谈判组:(bargaining union)6.劳资谈判:(collective bargaining)7.仲裁:(arbitration)8.罢工:(strike)9.内部员工关系 :(internal employee relations)10.纪律:(discipline)11.纪律处分:(disciplinary action)12.申诉:(grievance)13.降职:(demotion)14.调动:(transfer)15.晋升:(promotion)
