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1、WwW.SyY9988.CoM FM2013|PES2013|FIFA13某酒店餐饮部年度工作总结Before you can say Jack Robinson of summary of job of year of hotel meal ministry works into duty Xxx company already a year many, according to the working arrangement of company director, what basically be in charge of dining-room floor is daily run
2、and of the branch groom the job, make case of 2011 year job summary report now, make brief introduction with respect to the working plan 2011. One, office area spot manages 1, ceremony courtesy asks everyday regular meeting practices repeatedly, employee sees the guest wants courteous term, receive
3、silver and area to see a service personnel ask to accomplish downstage especially breathe out to answer, the requirement applies ceremony courtesy to the each a bit in the job, supervise each other between employee, progress jointly. 2, pair of appearance appearance hold to before the class examinat
4、ion, appearance appearance is unqualified person the requirement arranges qualification rear but mount guard, appearance problem discovers on hillock instantly point out mistakes so that they can be corrected, supervise formal to the guest courtesy apply, employee nurturance a kind of good mood. 3,
5、severe catch the fixed position that decide hillock and service consciousness, improve service efficiency, in the light of the service personnel is in have dinner fastigium when undertake be allocatinged reasonably, boost the area of busy archives at any time for the center with foreman or encourage
6、, other personnel his is in charge of each, make clear respective working content, undertake cooperating with division of labour. 4, promote efficiency service, requirement employee wants to the guest needs a service only undertake the guest serves is instantly. 5, article management arrives from bi
7、g article no matter small article is guest caustic damages naturally perhaps, everything asks to accomplish have Zhang Ke abide, have according to can be being checked, somebody is carried out, somebody faces superintend and director, arrive with sheet person, sum up somewhat. 6, sanitation runs pub
8、lic section, the requirement protects clean personnel to see have a foreign body dirty perhaps content must the cleanness on the horse. The surface of wholesome requirement sofa of each area, all around reach the mensal, ground, anhydrous that do not have dirt be soiled, put orderly, without tilt. 7
9、, have dinner period of time compares concentration to inn as a result of the guest, the phenomenon that often meets occurrence guest queue up, the guest can be shown impatient. Need personnel of foreman group leader to had made the reception before recieving a height prepare at this moment, expect
10、time in order to reduce a guest, also should notice a table at the same time, ensure without by accident. Do good explanation work, shorten expect time, had welcomed each desk visitor seriously, accomplish busy and not random. 8, buffet is dining-room office opens a project newly, the quality that m
11、ad apprentice of long celestial being serves to enter promotion buffet, made “ fact of buffet service whole operates program “ , farther standard the operation technological process that buffet serves and service standard. 9, build dining-room case to collect a system, reduce a client to complain od
12、ds, collect what dining-room client waits for a respect to serving quality, character to complain, as improvement day-to-day management and service provide important basis, dining-room is all personnel undertakes analytic summing up to collected case, take out a solution in the light of the problem,
13、 make daily service implements specific aim more, reduced a constituency complain odds. 2, employee manages daily 1, the main component that new employee regards dining-room as personnel, whether blend in quickly it is group, good to adjust transition state of mind serves immediate impact quality an
14、d group construction. Reach duty situation according to new employee characteristic, begin special subject to groom, the purpose is the state of mind that adjusts new employee, face up to a part to change, know meal industry characteristic. Make new WwW.SyY9988.CoM FM2013|PES2013|FIFA13employee has
15、made sufficient thought preparation in mentally, those who because the part transforms,alleviated is incommensurate and the unsatisfactory that cause, quickened the pace that blends in meal group. 2, those who pay attention to employee grow, always pay close attention to the state of mind of employe
16、e, the requirement holds good working position, nonsked organization employee undertakes study, assess with undertaking to employee, the examination grooms the effect, discover insufficient place is made up for in time, plan to try to improve to grooming, look for staff heart-to-heart talk every months to do thought work regularly, the working condition that knows their near future discovers the problem solves a problem from which. 3, combinative job is strengthened actually groom, the pu
