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1、BEC 口语总结一商务旅行/差旅(1) 前期准备 preparation1.accommodation：book a hotel（hall 等）with adequate working facilities（such as fax machine，internet access，computers 等）2.transportation :choose a convenient（ suitable）means of transportation(2) 费用：hotel bills，traveling expenses，public transportation fares，fax or tel
2、ephone charges，client entertainment expenses(3) 考虑因素:文化差异 cultural differences：different thought patterns；working style；ways of decision-making；shopping habits；ways of seeing the world如何应对: 1. promote the global mindset2. become sensitive to the cultural difference/be open-minded3. respect for nativ
3、e culture4. consider cultural taboos5. the staff should acquaint with differences in language，laws and social customs6. relocate the employee to work abroad to experience different working style二员工培训 training(1)主要内容：（内容+意义munication skills +avoid misunderstanding；get the work well done2.customer ser
4、vice +it is critical to meet customers needs；increase customers satisfaction3.interpersonal relationship + enhance mutual understanding and puter skills + it is important for conducting administrative and offer tasks5.safety training + give practical advice for avoiding getting hurt 6. business ethi
5、cs（商业道德）+customers loyalty and trust to the company(2)重要性从公司发展的角度看：1. enhance company image2. increase productivity从雇员的角度：1. increase job satisfaction 2. boost morale（among employees）3. enhance efficiencies in process which result in financial gain4 . reduce employee turnover/retain employee5. acqui
6、re more practical skills that is beneficial for the personal development 6. ensure employees have greater commitment in their work/continue effort7. ensure employees keep up with the latest information for market trend9. help them have a clear idea of future job (以上的好处或重要性适用于任何有关公司发展的政策措施或活动)(3)如何使培
7、训有成效Good preparation ensures effective training（任何有关准备的主题都可以套用）1. maintain a positive energy and attitude2. fully equipped facilities3. meet the training needs/requirements4. company budget5. well-organized materials（4）如何鉴定培训是否具有成效1. organize a relevant test 2. to conduct a survey to participants to
8、 see whether they have any improvement in the work performance3. whether the training address the issues/solve problems三激励员工 留住员工措施：（具体措施+好处）1. offer financial benefits/bonus 2. effective training + 同上 training 的好处3. provide cozy/comfortable working environment + feel at ease/increase efficiency4. p
9、aid holiday + release5. profit-sharing plan 公司利润分享制6. stock option7. constant communication between the employer and the employer8. flexible working hour+ balance work and life/reserve time for family，hobby or personal development9. offer some special gift that meet employees expectation10. opportun
10、ities for promotion11. offer physical health check-up for the staff/membership or discount at health and fitness club四招聘 Recruiting(1)招聘方式（优缺点）1.内部招聘 internal promotion优点：have more motivational valueboost moraleencourage employees to continue effortgive other employees anticipation of promotionreduc
11、e the orientation and training costmake good use of abundant human resources缺点：if not fair，it will lead to internal conflict 补充一下内部招聘的具体做法：a selection test/well-designed interview/check record of past performance/appraisal2，外部招聘 external recruitment优点：receive a source of new ideas/latest knowledgeav
12、oid unfair selectingbe contributable to companys overall growth and success缺点：deprive career anticipationdiscourage moraleIncrease training cost其他招聘方式（TV，newspapers，internet，recruitment company）各种方式的优缺点：优+缺（同广告不同宣传方式的优缺点）Interne(online recruitment)：lost cost；reach vast audience/attract wide attentio
13、n；attract potential customers + may be annoyingTelevision： reach vast audience + high cost； people often change channelsNewspaper(put ad in the local newspaper)：reach vast reader + lifespan is short, readers often discard them quicklyask a recruitment company :professional + high cos；cannot find the
14、 right person五广告宣传方式（招聘，发表新产品等）launch a advertising campaign，publicity1. Interne(online recruitment)：lost cost； reach vast audience/attract wide attention；attract potential customers + may be annoying2. Television：reach vast audience + high cost； people often change channels3. Newspaper(put ad in th
15、e local newspaper)：reach vast reader + life span is short, readers often discard them quickly4.radio：low cost5.give out free sample：give a personal experience 6.send direct email to target customers：get a mailing list of target customers；attract potential customers + people often ignore or just dele
16、te it immediately without open （should use attractive headline）7.give out leaflets六商务会议(1)前期准备（召开前要考虑的要点）1. agenda（key point）：set out in advance to state date，time and location；inform them of all the items to be discussed together；ask them for suggestions for items 2. venue：choose a suitable venue；with convenient transportation；big enough to accommodate all the participants；3.fa
