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1、 部门培训手册Departmental Training Manual餐饮部- 宴会服务Food & Beverage Banquet Service2目录 INDEX1. 欢迎信 WELCOME LETTER2. 酒店概况 HOTEL OVERVIEW 餐饮部 Food & Beverage 前厅部 Front Office 客房部 Housekeeping3. 部门概况 DEPARTMENT OVERVIEW 部门目标 Objective of Department 部门组织结构图 Organization Chart of Department 相关分部门概况 Overview of R
2、elated Sections4. 分部门概况 SECTION OVERVIEW 运作时间 Operating Hours 特点 Special Features 部门组织结构图/Organization Chart 员工数量/Number of associates 部门目标/ Section Goal5. 员工照片 ASSOCIATES PHOTOS.6. 排版表 DUTY ROSTERS .7. 仪容仪表标准 GROOMING STANDARDS8. 卫生/ 安全标准 HYGIENE / SAFETY STANDARDS9. 工作职责和要求 JOB DESCRIPTIONS & SPEC
3、IFICATIONS10. 工作任务清单 TASK LISTS11. 工作任务细化 TASK BREAKDOWNS12. 培训计划 TRAINING PLANS13. 培训资料 TRAINING MATERIAL 专业术语缩写表 Acronym List 常见问题与回答 Frequent questions & Answers31. 欢迎信 WELCOME LETTERDear colleagues敬爱的同事On behalf of the food & Beverage Team, I would like to warmly welcome you to be a member of ou
4、r Dynamic Food & Beverage Team.在此，我仅代表餐饮部团队，热烈欢迎你成为我们充满活力的餐饮部团队的一员。We appreciate your choice in joining us and to contribute your experience to the Food & Beverage Division and to the Hotel as a whole, and together we can strive for the highest services we can offer to our discerning Guests.感谢你选择加入我
5、们，为餐饮部及整个酒店贡献你的知识与经验。由我们一起努力，为向我们的客人提供最优质的服务而奋斗。We look forward to your contribution and assisting to excel our Services and Products.敬爱的同事，我们期待你的贡献，帮助我们一起提升我们的产品与服务。Congratulations and Welcome on Board!恭喜并欢迎你的到来。Warm Regards衷心祝福42. 酒店概况 HOTEL OVERVIEW酒店信息宣传资料 Information Sheet 餐饮部 Food & Beverage 前
6、厅部 Front Office 客房部 Housekeeping53. 部门概况 DEPARTMENT OVERVIEW 部门目标 Objective of DepartmentFOOD & BEVERAGEVISION STATEMENTWE STRIVE FOR EXCELLENCE IN PRODUCTS AND SERVICES OFFERED AND BE RECOGNIZED FOR EFFECTIVE DELIVERY AT ALL TIMES. HAVING INTEGRITY IN OUR DEALINGS WITH PEOPLE, PROVIDING CONTINUED C
7、AREER OPPORTUNITY FOR OUR EMPLOYEES AND ACHIEVING MAXIMUM FINANCIAL GAINS FOR OUR SHAREHOLDERS AND ALL CONCERNED.餐饮部远景目标我们时刻为提供出色的产品和快速高效的服务而努力。真诚地对待他人，并为我们的员工提供持续不断的职业发展机会，努力为股东获得最大的经济效益。 部门组织结构图 Organization Chart of Department6 相关分部门概况 Overview of Related Sections柏林咖啡厅/ CAF BERLIN位于酒店大堂一层，可直接穿越大堂
8、或使用客梯到达。咖啡厅也是餐饮部一个重要的营运场所。Located on the 1st floor of the Hotel Lobby and is accessible by either stairs from the Main Lobby or guest elevators, the Caf will play an important role in the solidity of the total Food and Beverage concept.主打主题自助晚餐是咖啡厅的核心理念。除此以外，国际式自助早餐、自助午餐和零点融合了国际美食和地方特色。 The Caf will
9、 offer its Theme Dinner Buffet as the core concept for the “All Day Dining” Restaurant. In addition, International Breakfast Buffet, International Lunch Buffet and an All Day Dining Menu will also be offered. 咖啡厅是为当地居民和住店客人提供一个传统经典和现代潮流的经营理念的饮食环境，“力足于清晰的经营宗旨，提供快捷的、友好的，物有所值的食品及服务。” The caf will be kn
10、own for its modern and contemporary touch, quick and friendly service and good value for money concept with a relaxed and informal atmosphere. 龙苑中餐厅/DRAGON PALACE位于酒店大堂一层，可直接穿越大堂或使用客梯到达。餐厅因其独特的设计装修风格成为西安市高档的中餐消费场所。中餐厅的经营理念提供亚洲美食和地方特色，并超出市场期望值，现代时尚的摆台，现代的食物呈现并保留了传统风味。 Located on the 1st floor of the
11、Hotel Lobby and is accessible by either stairs from the Lobby or guests elevator, the Restaurant is designed to be theUp- market “Chic” Chinese Restaurant in Xian. The trend in new Chinese Restaurants throughout Asia over the past couple of years has been up-market, modern set- up, trendy Food Prese
12、ntation and yet the traditional taste remains. 龙苑中餐厅致力于推广一种时尚现代的用餐理念和环境，现代的食品呈现方式和服务。Dragon Palace aims to be the trendsetter in introducing a new style of Chinese dining in the form of a modern ambience, trendy food presentation and Service.7宴会厅/ BANQUET西安中新凯宾斯基酒店宴会厅其所能提供的设施和规模，在社交，政府会议、招待和商务客户方面充分
13、显示和体现了其重要的酒店形象。并将为餐饮部创造盈利收入的一个至关重要的保证。The Banquet space of the Kempinski Hotel Xian is a vital key in the overall success of the Hotel image in the Social, Government and Corporate communities. This success translates itself into a key contributing factor to the overall Food & Beverage profitability.我们也相信宴会厅将成为西安市最重要的可提供商务和政府会议的最高档的场所，并可承接来自国内，国际会议和用餐的最重要的酒店宴会场所。It is our intention that the Catering Department will become known as the number one venue for the Citys major Social and Government Events as well as
