《国际酒店集团值班经理手册》由会员分享，可在线阅读，更多相关《国际酒店集团值班经理手册（69页珍藏版）》请在金锄头文库上搜索。
1、MANAGER ON DUTYWORKING FILE值班经理工作手册1/68INDEX / 索引 In -House Telephone Directory内部电话指南 Manager On Duty Schedules值班经理工作安排 Summary of Duties and ResponsibilitiesOf Manager on Duty值班经理的工作职责 Patrols of Guest Room Buildings客房楼层巡逻 Attempted Suicide企图自杀 Death of A Guest客人死亡 Weapons武器 Narcotics / Drug Abuse滥
2、用毒品、麻醉剂 Armed Robbery持凶器抢夺 Fire防火 Emergency Organization Flow Chart紧急情况组织结构图 Emergency-General Functions紧急处理程序-主要作用 Emergency Plan紧急处理程序计划 Emergency Procedure-Fire紧急处理程序-消防 Emergency Procedure-First Aid紧急处理程序-医疗急救 Emergency Procedure-ElevatorBreak Down紧急处理程序-电梯故障 Emergency Key Policy(EMK)紧急万能钥匙（EMK）
3、 Missing Articles Report物品遗失报告 Room Inspection Check ListMANAGER ON DUTYWORKING FILE值班经理工作手册2/68房间检查报告 MOD Report值班经理报告 Opening Time & Closing Time of Lights开灯和关灯时间 Location of Gas Pipe煤气管道的位置 Fire ExitHow to Act in Case of Hotel Fire（For Guest Room）安全通道- 旅馆 着火时行动指南 Duties and Responsibilities of Ma
4、nager On Duty值班经理的工作职责 Manager On Duty Report值班经理检查报告 Room Inspection Check List房间检查报告 Emergency Procedure-Fire紧急处理程序-消防 Emergency Procedure-First Aid紧急处理程序-医疗急救 Emergency Procedure-Elevator Break Down紧急处理程序-电梯故障 Emergency Key Policy (EMK)紧急万能钥匙 （EMK） Missing Articles Report物品遗失报告 Hotel Pagers/Usefu
5、l Telephone Numbers酒店寻呼机/常用电话号码MANAGER ON DUTYWORKING FILE值班经理工作手册3/68MANAGER ON DUTY SCHEDULES值班经理工作安排Weekdays 17:30 hrs 23:00hrs工作日 *晚五点半到第二天十一点Weekends & Public Holidays08:00hrs 08:00hrs周末和节假日早八点到第二天八点*During weekdays: you may call MOD for assistance after 23:00 hoursMANAGER ON DUTYWORKING FILE值班
6、经理工作手册4/68Weekday Duties工作日职责下午17:30hours Report to Front Office 向前厅报到Check Log Book and Sign in 检查值班日志并签到Review Fire Safety and Evacuation Plan检查消防安全设施和防火疏散措施Check VIPs Arrival 查看当日贵宾预定Guest Relations 客户协调18:45hours Check Entrance/Lobby Areas/Front Office 检查入口、大堂、前厅Business Centre 商务中心19:00hours Ca
7、feteria & Kitchen 西餐厅、厨房Lobby Bar 大堂酒吧MANAGER ON DUTYWORKING FILE值班经理工作手册5/6820:00hours Dinner 晚饭21:00hours Lobby Bar & Lobby (Guest Relations)大堂酒吧 & 大厅（与客人沟通）Tour floors to Lobby Staircase with Security巡视楼层东西翼楼梯的安全Guest Corridors 客房走廊Meeting Rooms & Executive Office会议室及行政办公室Back of the House 后楼9:40
8、pm Engineering Workshop 工程部办公室High Tension Building 高压房 10:00pm Fire Control Room 消防监控室Telephone Dept. 总机房Perimeter/Parking Areas/Hotel cars 停车场院落及酒店小车10:30pm -11:00pm Lobby 大堂Welcome Guest迎接客人MANAGER ON DUTYWORKING FILE值班经理工作手册6/68Weekend & Public Holiday Duties周末和节假日职责上午8:00am Report to Front Offi
9、ce 向前厅报到Check Log Book and Sign in 检查值班日志并签到Review Fire Safety and Evacuation Plan检查消防安全设施和防火疏散Check VIPs ArrivalMANAGER ON DUTYWORKING FILE值班经理工作手册7/68查看当日贵宾预定Check Entrance/Lobby Areas/Front Office检查入口、大堂、前厅Business Centre 商务中心Guest Relations 客户协调09:00hours Cafeteria & Kitchen (Guest Relations) 西餐
10、厅、厨房（客 户协调）09:45hours Tour floors to Lobby Staircase 巡视楼层 - 东西翼楼梯Guest Corridors 客房走廊Meeting Rooms & Executive Office会议室及行政办公室Back of the House后楼10:00hours Breakfast 早餐10:30hours Engineering Workshop 工程部办公室High Tension Building 高压房11:00hours Tour Guest Corridors 巡视客房走廊Fire Control Room 消防监控室 Telepho
11、ne Dept. 总机房Perimeter/Parking Areas MANAGER ON DUTYWORKING FILE值班经理工作手册8/68停车场及院落Check all Restaurants and Staff Canteen检查所有餐厅及员工餐厅11:30hours Lobby duty to welcome Guest 在大堂迎接客人12:00nn Dinner 午餐6:00pm Lobby Guest Relations 大堂 - 客户协调Check Entrance/Lobby Areas/Front Office检查入口、大堂、前厅Business Centre 商务中
12、心7:00pm Cafeteria & Kitchen 西餐厅、厨房Lobby Bar 大堂酒吧8:00pm Dinner 晚餐9:00pm Lobby Bar & Front Desk (Guest Relations) 大堂酒吧和前台（与客人沟通）Tour floors - ？ th Floor to Lobby Staircase巡视楼层从？层至大厅-楼梯Guest Corridors 客户楼梯Meeting Rooms & Executive Office 会议室及行政办公室Back of the House 后楼9:40pm Engineering Workshop 工程部办公室Ch
13、iller Room 空调室MANAGER ON DUTYWORKING FILE值班经理工作手册9/68High Tension Building 高压房10:00pm Fire Control Room 消防监控室 Telephone Dept. 总机房Perimeter/Parking Areas 停车场及院落10:30pm - 11:00pm Lobby 大堂Welcome Guest 迎接客人SUMMARY OF DUTIES AND RESPONSIBILITIES OFMANAGER ON DUTY值班经理工作职责The kingtown hotel, the Manager-o
14、n-Duty hours begin at 17:30 p.m. and end at 08:00 a.m., Monday through Friday. On Saturday, Sunday and public holidays or during any day when the usual complement of department managers are not on duty, MOD duty hours begin at 08:00 a.m. and end at 08:00a.m. the next day. 嘉廷酒店值班经理，星期一至星期五值班时间从每日下午 1
15、7:30 至次日早上 08:00 结束；星期六和星期日及公众的假日值班时间从每日早上 8:00 至次日早上 08:00 结束,除以上时间外或在任何期间各部门经理不做值班The MOD duty roster will be distributed once each month from the GMs office. Any exchanges of dates of duty must have prior approval from the GM.每月 MOD 值班表由总经理办公室签发MANAGER ON DUTYWORKING FILE值班经理工作手册10/68Without direct authorisation of the General Manager, the MOD must NEVER agree to an on-camera TV interview, or on-the-air radio interview, or newspaper interview. Requests for such interviews should be passed to the GM.未经总经理同意，不得私自调整，不得 电话请假，可以书面和当面向总经理申请调班1. MOD DUTIES: Deal with all guest inqu
