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1、,Level 2 Material,Elitegroup Computer SystemsQuality System introduction, November 2002,Table of Contents,Quality PolicyQuality StrategyQuality System (Design QA/ SupplierQA/ Process QA/ Customer Service QA)Quality OrganizationTraining SystemTraceability System (SFCS)Engineering Change SystemQuality
2、 Report & Improvement Plan,Quality Policy,ECS Quality Policy,#1 Customers set the requirement#2 PreventionEach employee takes responsibility for their own workFocus on anticipating potential problems and preventing themPrevention improves ECSs ability to get things right first time, - every time#3 C
3、ontinuous improvementFocus on asking “why?”Tracing root cause of problemEstablishing method to prevent recurrence#4 RevolutionContinuous improvement = evolutionChange, new processes & reengineering = revolution,ECS Total Quality Assurance,Quality policy:Prevention and continuous improvement,A-system
4、DFM/DFTNPIEMI/Safety test,Vendor surveyQA system auditVendor performance assessmentCustomer complaint operation review,IQCIPQCOQCCQC (reliability & compatibility test),Customer complaintsDOA/RMAFA/CAREscalation processTechnical supportMaterial buffer management,ECS and Conglomerates 2003 Quality Tar
5、gets,Process QA,Improve quality & create added value QS 9000 Certification SFCS ECN 300/Manpower MB scrap 1.5 IQC 91% OQC 1,600 DPPM,Customer satisfaction Customer satisfaction 100%,Reduce customer dissatisfaction Customer complaint procession time 3 days FA/CAR Operation 5 days DOA 4,000 DPPM RMA 2
6、.0% (include NDF) RMA 1.5% (Verified) RMA early warning system,CS QA,Quality Strategy,Quality Strategy Pillars,Advanced Quality Planning Factory Prevention Optimization & Continuous Improvement Reaction & RecoveryThe first 2 portions are undertaken primarily with the factory production department as
7、 an internal customer in mind.The last 2 portions are undertaken with the end customers in mind.,Strategies (Product Life Cycle view ),Strategy #2Minimize Intro Failure Rate,Intro,R&D,Purchasing,Production Ramp,AQPActivitiesStrategy #1,FMEA NPIControl gates,Time,Present,Competition,Future,Strategy #
8、3Early Process Optimization during MP,DOE, SPC, CLCA, & other CIPs,Strategy #4Quality Escalation (external failures),Detect, contain & recovery,Inherent Quality Vendor QA,Customer Perceived Failure Rate,ADVANCED QUALITY PLANNING,FACTORY PREVENTION,OPTIMIZATION & CONTINUOUS IMPROVEMENT,REACTION & REC
9、OVERY,Development of Quality Strategy,Decreasing Production Cost,Increasing Profitability,Increasing Competitiveness,Quality Prevention Plan,Prevention and Continuous Improvement,QC QA TQM Re-Engineering TOC,Development of Quality Strategy,Cost of Quality Failure(1) Appraisal: Production testing & I
10、nspection, IQC, IPQC, OQC(2) Internal Failures: Trouble Shooting, Scrap & Lost), Rework(3) External Failures: FA/CAR, DOA/RMA,High Quality, Best Price, Good Service, More Flexible!,Cost of Quality Prevention (1) NPI(2) QVL Management (3) Vendor Rating System(4) SFIS(5) Subcontractor Supporting Syste
11、m(6) Field Analysis Engineering(7) Employee Training,還沒有制度，建立制度已經有制度，落實制度Standardization Simplification Computerization,2003 ECS M/B Quality Strategy,Advanced Design Quality Management for NPI2. Supplier JIT Delivery3. Optimization of Shop floor control system/Sub-Con. Integration 4. Reduce the Nois
12、e of Customer dissatisfaction,Quality System,Beacon Confidential,Simplified Quality Assurance System,Objective,Control Method,Activity,Development,Parts & Supplier,Manufacturing,Shipping & SVC,Proto,Assy,Run-In,Inspection,Shipping,SVC,Pilot,Pre-Pro,Sourcing,Approval,Inspection,E/S,Design Verificatio
13、n,Supplier Quality Management,Process Qualification,Customer Satisfaction,Verification at each design stage Design Review Parts Qualification,SPC Supplier Qualification Continuous Supplier Improvement,On Going Reliability Continuous Quality Improvement Safety & Regulatory Audit,Service Parts Plan Lo
14、cal Service Support Field Data Analysis,Quality Planning Reliability TestEVTDVTPVT (ELP) Compatibility Test Parts/Commodity Qualification Test DFM/DFT Cpk Verification EMI Verification,Production & Ship-Hold Program Analysis of Field Quality Field Trouble Shooting Provide Service Parts Parts & Produ
15、ct RMA Local SVC Support (US, Europe, Asia, South America),ECN Control & Follow-up Periodic Process Audit Weekly Quality Management Meeting Safety & Regulation F-up Monitoring & Analysis of Manufacturing Date FAI Outgoing Quality Audit Out of Box Audit,Cpk Implementation Supplier/Sub Contractor Appr
16、oval Periodic Supplier Audit Quality Contract with Supplier Supplier Control by QMS member Incoming Inspection,Total Quality Assurance Structure,Quality PolicyTo produce our products first time right and consistently meeting and exceeding our customer requirements. In our company, quality means not only just satisfying our customer requirements, but constantly improving our product quality. Our commitment to product quality improvement extends from the management to all employees in the company.,
