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1、想当初，第一单选择在传说中的 6白菜买了两样东西，其中随意挑了一双 Nine West的鞋子。但是一个月不到，就降价了 23刀！于是抱着试一试的心理，跟客服沟通，终于要求退款成功！下面爱购转运的小编就和大家分享下经验，下面请见我拙劣的英语表述：第一封，我发去申请退款的，轻描淡写了一下，试试有没有反应：Comments: I bought a Nine West Miani(SKU:#831*) at$62.99,but now the price is 39.99,much lower than before,which I can not accept.And I am writing to
2、 apply for a price match.Please help to refund the difference of USD23 to my account,many thanks!第二封：很快就收到了客服的回复，他写的好长好真诚(部分无关有删减)，但是没答应给退!：Thank you for contacting Customer Service. My name is Marlon and it's my pleasure to assist you today! I apologize for the inconvenience since the price o
3、f the item that your've ordered before went down and you are asking for price adjustment. Let me see what I can do for you and I will be more than happy to assist you with this concern. By the way, hi are you today, Lucy? I hope that you're doing great! I'm looking at your items here
4、and they all look nice, I can say you have a very good taste! Wonderful choice! My apologies, Lucy, but we do not price match reduced sale prices. This would include matching prices from previous or future sales as well as matching prices from orders that have already been submitted. In addition, pr
5、ices here at do change from time to time based on various factors such as supply/demand, seasonal merchandise, and business forecasts. If you prefer to return your item for a refund, Lucy, you are welcome to do so as long as it is within 30 days from the date of purchase and merchandise is unworn i
6、n its original packaging. If you would like, you can submit a new order for the items at the current price. (居然要求先退货在买，这个解决方式实在是。后面我就针对这个点，进行再一次的理论) You will only be able to return orders that are less than 30 days old and only those orders will be displayed to process the return. To return your ord
7、er please log in to your account on our website. You can do so by clicking on My Account at the top right hand corner of our home page. Once logged in to your account click on the order number to start the return process. After printing out the return packing slip and placing it in the box, mail the
8、 package back to the below address. Please keep in mind, customers are responsible for return shipping costs as well as purchasing a return label from their preferred shipping courier. We encourage you to keep your tracking number in case there are any problems with the return reaching our warehouse
9、. We will be able to track the package's progress and possibly find out what happened to the package.第三封：据理力争，提出意见继续要求退差价：Thanks for your prompt reply. It supposed to be a nice day but my heart felt break down after I read this mail. The solution you offered seems unreasonable for me.I think th
10、at return the shoes then order a new pair at current price is a way which waste time and resources ,and has no essential difference from my refund requirment.So I strongly insist you to help refund my price difference of USD23. Since it is my first experience online shopping on 6PM ,but it turns out
11、 to be unpleasent and I have less confident to buy any goods afterwards.第四封：终于他被我说动了，同意退还差价！Lucy, please be advised that prices here at do change from time to time based on various factors such as supply/demand, seasonal merchandise, and business forecasts and here at we do not price match reduced
12、 sale prices. This would include matching prices from previous or future sales as well as matching prices from orders that have already been submitted.Good thing is you have me here! Ill go ahead, bend the rules for you this one-time and grant you the price match for the Nine West Miani as a courtesy to show our appreciation for being a great customer.Price Paid: $68.66Refunding: $25.07New Price: $43.59*Including tax总结：当初抱着尝试的心态，想能退就好，不能退也就算了。但是 6PM的客户服务还是挺好的，感觉很注重 customer experience，这令我十分感动。坚持海淘信念不动摇。
