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1、1Create advanced service concept to promote voluntary blood donationAbstract improve their own quality, enhance service awareness, and to better carry out the work of voluntary blood donation. Purpose to create advanced service philosophy and culture, and actively promote voluntary blood donation wo
2、rk fully carry out the results of innovative service concept, enhance service awareness, and fully mobilize the workers active, sustained and healthy development of the cause of promoting voluntary blood donation. Keywords: non-remunerated blood donation service Adequate to protect the citys blood s
3、upply as the goal, efforts to improve the quality of service through various means and methods to improve service levels, and blood bank staffs potential to maximize voluntary blood donation service, to create a high-level service concept and service levels. Do a good job of unpaid blood donation se
4、rvice 2experience summarized as follows: Strengthen the awareness of the “people-oriented” service workers Donors for the service concept in the work to establish and implement diversified, humane, full of details of the service ideas, the implementation of the “people-oriented” human services model
5、. By strengthening the construction of service system management, and strive to management systems, standardization of operations, work procedures, human services, and for donors to create a comfortable, warm environment, and better non-remunerated blood donation volunteers. Second, unpaid blood don
6、ors to provide personalized service Do the basic work of the service to improve the services and facilities, enhance service capacity and improve service levels to educate workers on the donors to maintain a good attitude, calm and patient, have good quality and culture of learning foreign blood cen
7、ter where blood Station advanced service concept, improve service awareness and service levels. 3opening of the blood donation service hotline and supervision of telephone to answer the inquiries of the relevant information before and after the blood donors in the holidays by telephone, SMS greeting
8、s sent to the donors through these personalized service, to narrow the distance and non-remunerated blood donation volunteers, make the volunteers feel the meticulous care, unpaid blood donors from the psychological identity, growing voluntary blood donation volunteer team for the realization of non
9、-remunerated blood donation to the cause can be sustainable development provides a strong guarantee. Third, in the course of their work to implement the full range of services concept At work, starting with ourselves, created a responsibility to offer the cadres and workers from around advanced from
10、 the typical school, so the ability, excellent service, quality and user-friendly service for unpaid blood donors. strategy, the development of scientific and standardized by the person responsible for the whole reception donors to set a good sense of service and service image, so that donors feel 4
11、respected in society, feel at home willing to join the team of voluntary blood donation. Blood common sense knowledge, promotion of voluntary blood donation take the initiative to explain to the public, free blood, voluntary blood donation policy of “one blood donation, the family benefit” to expand
12、 awareness and influence of voluntary blood donation. Services do a good job the first time voluntary blood donors Participate in the initial blood donation blood donors in the state of mind is basically the same, mainly as follows: fear, tension, worries, anxiety and psychological. The psychologica
13、l characteristics of the first unpaid blood donors, to develop targeted special services program, to understand how age, occupation, hobbies other relevant information, around the understanding of information exchange, reduce the psychological burden of the blood donors, blood collection nurse with
14、a good attitude with the successful completion of the blood donation process. Especially for poor psychological qualities, 5mental stress, prone to blood donation reactions in blood donors, psychological care is even more important, patiently and carefully explain the blood of common sense knowledge
15、, concerned about his reaction, he felt the warmth of the service through the psychological care and counseling, to make the donation process becomes very easy and pleasant, and to recruit more blood donors to become regular unpaid blood donors, sufficient to meet the demand for clinical blood suppl
16、y. Strengthen blood collection to meet the clinical use of blood at the same time, to create a unique service culture in strengthening service awareness education through unremitting efforts to carry out the responsibility to carry out the actual work will be dedicated to the cause of non-remunerated blood donation, the better to carry out non-remunerated blood donation service job. References 1 Zhou Huifang, unpaid blood donors calls for human services
