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1、,I,Outline,Company Profile,Research Methods,Results & Discussion,Problems & Suggestion,Summary,Research Methods,Results & Discussion,Problems & Suggestion,Summary,Company Profile,Company Profile,Company Profile,The Worlds Largest Chain of Fast Food Restaurants,First Restaurant in Shenzhen in 1990,10
2、50 Chinese McDonalds restaurants,Expanding,Over 60,000 Employees,Expanding,Located in Huadu District,Established in 14th Jan, 2009,Employed 32 Crews,Crew,Crew Trainer,Team Leader,Swing Manager,Second Assistant,First Assistant,Restaurant Manager,Crew,Crew Trainer,Team Leader,Swing Manager,Second Assi
3、stant,First Assistant,Restaurant Manager,Company Profile,Research Methods,Results & Discussion,Problems & Suggestion,Summary,Research Methods,Telephone,E-mail,Online Survey,Books from Library,Research Methods,Maslows Hierarchy of Need,Food,Drink,Shelter,Sexual Satisfaction,Security & Protection from
4、 Harm,Self-respect,Autonomy,Achievement,Status,Recognition,Attention,Affection,Belongingness,Acceptance,Friendship,Growth,Self-fulfillment,Low-order Needs,High-order Needs,3%-5%,1%-5%,Company Profile,Research Methods,Results & Discussion,Problems & Suggestion,Summary,Results & Discussion,Results & D
5、iscussion,Salary & Reward,Insurance & Protection,Staff Activities,Promotion,Training & Career Development,Salary & Reward,Insurance & Protection,Staff Activities,Promotion,Training & Career Development,Basic Salary,General Employees 7.5 yuan/hour,Trainers 9.5 yuan/hour,Team Leaders 11.5 yuan/hour,Pa
6、rt-time:Upper Limit of 100 hours,Full-time:More than 167 hours,Reward,Monthly Service Star,100 yuan,100 yuan,PR Test,Crew,1%-3%,1%-3%,Crew Trainer,1%-5%,Team Leader,3%-5%,Overtime Wage,More than 167 Hours,1.5 Times,1.5 Times,Work More Earn More,Welfare,On Work 50%,Off Work 75%,Food,Drink,Shelter,Wor
7、k More, Get More,Evaluation Of Performance,Company Profile,Research Methods,Results & Discussion,Problems & Suggestion,Summary,Results & Discussion,Results & Discussion,Salary & Reward,Insurance & Protection,Staff Activities,Promotion,Training & Career Development,Salary & Reward,Insurance & Protect
8、ion,Staff Activities,Promotion,Training & Career Development,Safe Operation Environment,Reasonable Working Schedule,Rounded Work Injury Insurance System,2 Times the Basic Salary,Company Profile,Research Methods,Results & Discussion,Problems & Suggestion,Summary,Results & Discussion,Results & Discuss
9、ion,Salary & Reward,Insurance & Protection,Staff Activities,Promotion,Training & Career Development,Salary & Reward,Insurance & Protection,Staff Activities,Promotion,Training & Career Development,Staff Meetings,Staff Competitions,Staff Birthday Parties,Staff Assembilies,Twice a Year,Manager,A Sense
10、of Belonging & Acceptance,Friendship,Intimacy,Family,Company Profile,Research Methods,Results & Discussion,Problems & Suggestion,Summary,Results & Discussion,Results & Discussion,Salary & Reward,Insurance & Protection,Staff Activities,Promotion,Training & Career Development,Salary & Reward,Insurance
11、 & Protection,Staff Activities,Promotion,Training & Career Development,Monthly Service Star,100 yuan,100 yuan,Crew Trainer,Crew,Crew Trainer,Team Leader,Swing Manager,Second Assistance,First Assistance,Restaurant Manager,Crew,Crew Trainer,Team Leader,Swing Manager,Second Assistance,First Assistance,
12、Restaurant Manager,Self-respect,Autonomy,Achievement,Devoting to Jobs,Bring Benefit to The Company,Company Profile,Research Methods,Results & Discussion,Problems & Suggestion,Summary,Results & Discussion,Results & Discussion,Salary & Reward,Insurance & Protection,Staff Activities,Promotion,Training
13、& Career Development,Salary & Reward,Insurance & Protection,Staff Activities,Promotion,Training & Career Development,Basic Crew Training System,Management Development Program,Management Development Program,Swing Manager,Assistant Manager,Hamburger University,1,1,Communication Skill,Interpersonal Ski
14、ll,Human Relation Skill,Training System,Career Development System,Vertical Development,Horizontal Development,Vertical Development,Horizontal Development,?,?,Knowledge,Skills,Company Profile,Research Methods,Results & Discussion,Problems & Suggestion,Summary,Problems & Suggestion,Problems & Suggesti
15、on,Problems,Suggestion,Problems,Suggestion,Low Wage,Inelastic Wage Allocation,Lowest Level of Wage,7.5 yuan/hour,The Amount of Minimum Wage Guarantee System,Low Loyalty,Different Turnover,Same Wage,Most Effective Motivation,Company Profile,Research Methods,Results & Discussion,Problems & Suggestion,
16、Summary,Problems & Suggestion,Problems & Suggestion,Problems,Suggestion,Problems,Suggestion,Basic Salary,Commission,Bonus,Total Salary,Bonus,Performance Appraisal,Objective Management,Company Profile,Research Methods,Results & Discussion,Problems & Suggestion,Summary,Summary,Summary,Company Profile,Research Methods,Results & Discussion,Problems & Suggestion,Thank You for Your Attention,“,“,
