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1、HR QUALITY,HR Management,A New Mandate for Human Resources HR should be defined not by what it does but by what it delivers,Repositioning,Lotus-China Human Resource July 5.2004,1,Lotus-China Human Resource July 5.2004,HR 品质,HR 管理,人力资源新的诠释 HR 不应为做了什么而是传递了什么,重新定位,2,Todays Image and Role of Human Resou
2、rces,Policy Police Regulatory Watchdog Hiring and Firing Managing Bureaucratic Aspects of Benefits Administration of Compensation Decisions Made by Others and,when HR is more empowered by senior management: Overseeing Recruiting Managing Training and Development Programs Designing Initiatives to Inc
3、rease Workplace Diversity,3,HR 今日的形象和角色,政策管理 法规监控 雇佣和退工 安排劳动局规定的福利 薪资决定的行政工作 并且，当HR被给予更多的权利时: 更多关注招聘 安排培训和发展项目 主动增加工作空间多样化,4,Why HR Matters Now More Than Ever,Globalization: Increase the ability to learn and collaborate and to manage diversity,complexity,and ambiguity,Profitability Through Growth: B
4、eing innovative,encourage free flow of information,and shared learning among employees.being more market focused and integrate different organizations work processes and cultures,Intellectual Capital: Find,assimilate,develop, compensate,and retain highly skilled individuals who can drive a global cu
5、stomer focused organization,Continuous Change: Create a healthy discomfort with the status quo,an ability to detect emerging trends quicker than the competition,an ability to seek new ways of dong business,5,为什么HR的事务比以往更多,全球化: 增加学习和合作能力， 安排使之多样化、复杂化和边界模糊,培养受益: 培养创新精神，使信息自由流通,加强雇员间的学习交流，以市场为核心，整和不同组织
6、的工作程序和文化,智力资本: 发现、吸收、发展、补充和保留那些能驾御全球关注组织客户的高技术人才,持续变化: 创造一种健康的状态,和一种比竞争对手更加快发现新趋势的能力 ，和一种寻找新方法做事请的能力,6,The New Role of Human Resources,in strategy execution,for work organization,to balance employees & corporate interests,of continuous organizational transformation,PARTNER,CHAMPION,EXPERT,AGENT,Achi
7、eving Organizational Excellence means: Enrich the organizational s Value to Customers, Investors,and Employees,7,人力资源的新角色,在执行战略中,对于工作组织,平衡员工和公司的利益,持续组织的更新,伙伴,拥护者,专家,代理,组织的优化意味着：对于消费者、 投资者以及员工而言，组织的价 值被提高了,8,organizational,HR as a Partner in Strategy Execution,PARTNER,in strategy execution,Strategy i
8、s the responsibility of the execution team-of which HR is a member HR should impel and guide serious discussion of how the company should be organized to carry out its strategy HRs responsibilities are,Define the organizational architecture,Strategy,structure,systems, staff,style,skills,shared value
9、s,Define measurement calculate dimensions note windows,doors,staircases examine the plumbing and heating infrastructures,Conduct an organizational audit,culture competencies rewards government work processes leadership,Identify methods for renovating the organization,Proposing,creating,and debating
10、best practices in,Cultural change program appraisal systems team-based organizational structures etc,Set clear priorities,and align HR work with strategy,Join Forces with operating managers to systematically assess the impact and importance of initiatives,such as,Pay-for-performance organizational t
11、eamwork action-learning development etc,9,organizational,HR作为伙伴在执行战略中,伙伴,在执行战略中,战略是HR作为团队一员的执行责任 HR推动指导公司被组织和执行它的战略的严肃讨论 HR的责任为,定义组织的结构,战略、结构、系统、员工、 风格、技能以及价值分享,定义尺度 计算范围 记录窗口、门和扶梯 检测管道和加热设备,处理组织的审计,文化 竞争力 报酬 政府 工作程序 领导才能,阐明革新组织的方法,建议、创造、以及讨论最好的实施方法,文化变动程序 评估系统 基于团队的组织结构 其它,确定优先权，并将HR的工作与战略结合,积极与执行经
12、理共同系统评估员工积极性的影响和重要性，例如,激励机制 组织化团队工作 工作中学习的能力 其它,10,HR as a Expert in Work Organization,EXPERT,for work organization,Improve the efficiency(I.e.increase credibility) of own function and the entire organization HRs responsibilities are,Make HR processes better,faster, and value,Examples: create a full
13、y automated and flexible benefits program use technology to screen resumes and reduce cycle time for hiring new candidate create an electronic bulletin board that allows employees to communicate with senior executives,Rethink how work is done throughout the organization,Examples: design and implemen
14、t a system that allows departments to share administrative services create centers of expertise that gather,coordinate,and disseminate vital information about market trends,or organizational processes,11,HR 作为工作组织的专家,专家,对于工作组织,提高自己和整个团队的工作效率提高信任度 HR的责任是,使HR的工作程序更好，更快，更廉价,例子： 创造完全自动灵活的福利程序 使用技术筛选简历并且
15、减少聘用新员工的时间 建立电子信息传输专栏，可以允许普通员工和高层领导的交流,重新考虑整个组织的工作如何开展,例子: 创建和执行一个允许部门分享行政服务系统 创建一个可以集中、共享、传播关于市场趋势和组织进程重要信息的专门中心,12,HR as a Employee champion,to balance employees & corporate interests,Ensure that employees are engaged-that they feel committed to the organization and contribute fully Orientating an
16、d training line management in people management issues,especially how to achieve high employee morale Holding a mirror in front of senior executives,e.g.through employee surveys and multi-source feedback processes Analyze and eliminate causes of low morale offer employees opportunities for personal professional growth Provide resources that help employees meet the demands put on them Being an advocate for employees and be their voice in management discussions,CHAMPION,13,HR 作为员工拥护者,平衡员工和公司的利益,确认
