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1、The Hotel English,Greeting Direction Thanks Apologies Check in Farewell Hotel place,酒店基础英语培训,By XXX,Etiquette 酒店礼仪,关于礼仪 What is etiquette,礼貌,仪表,专业,得体,周全,在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。 用短句，简化自己的英语表达从而避免错误,Tips 小贴士,目,录,CONTENTS,Part 1,Part 2,Part 3,Part 4,Part 5,Part 6,Part 7,GREETING,Greeting Directio
2、n Thanks Apologies Check in Farewell Hotel place,问候与欢迎,Part One,Greeting 问候与欢迎,情景 1：当国外客人来到大门前/前台时,The leader of professional PPT designer in China. 6 years of making professional PPT, 500 case studies for the classical PPT, make sure you will be satisfied. RAPIDPPT differs from the traditional prod
3、uction model, and create a new PPT experience,Hello, sir! Welcome! 先生您好，欢迎,Good afternoon, sir! Welcome to Ibis Hotel/our hotel! 下午好先生，欢迎光临宜必思酒店,Good evening, Ms. Nice to meet you in our hotel. May I help you? 晚上好小姐，欢迎光临，请问我能为您服务吗,Greeting 问候与欢迎,DIRECTION,Greeting Direction Thanks Apologies Check in
4、 Farewell Hotel place,指路与带领,Part Two,Direction 指路与带领,请跟随我来,在那边。（用手指明方向,一直往前走,往左/右转,请到2楼,上/下楼,这边请,Direction 指路与带领,情景 2：当国外客人需要前台带领或指明到某处时,The leader of professional PPT designer in China. 6 years of making professional PPT, 500 case studies for the classical PPT, make sure you will be satisfied. RAPI
5、DPPT differs from the traditional production model, and create a new PPT experience,Excuse me, wheres the toilet/restroom please? 请问洗手间在哪儿,Its over there. Turn right at the corner, please. 在那边，前面角落处右转。 / Please go to the 2nd floor. Youll see it after you get off the elevator. 请您上2楼，出电梯就可以看到,Thank yo
6、u. 谢谢,My pleasure./You are welcome. 不客气,Useful Words 常用词回顾,在哪里？ Where is /Wheres,1,2,3,卫生间/洗手间 toilet/restroom /washroom,电梯 Elevator/lift,4,左/右转 Turn left/right,5,一二三楼 First/second/ 1st/2nd/3rd/4th,6,从）下来 Get off,THANKS,Greeting Direction Thanks Apologies Check in Farewell Hotel place,感谢与回答,Part Thr
7、ee,Thanks 感谢与回答,01 如何表达感谢,Thank you (so/very much). 谢谢您（非常感谢,Thanks a lot. 多谢,Thank you for coming. 谢谢您的光临,Thank you for staying in our hotel. 感谢您在我们饭店下榻,Thanks for your help. 谢谢你的帮助,Im very grateful to you. 非常感谢您,02 感谢的应答,You are welcome./Welcome! 不用谢,My pleasure./With pleasure. 乐意效劳,Dont mention i
8、t. 何足挂齿,Its very kind of you./You are so kind. 您真客气,Thanks 感谢与回答,情景 3：当国外客人向你表示感谢，要懂得接受他的谢意,Thank you! (Thanks a lot!) 谢谢,My pleasure. /You are welcome. 不客气,Thanks 感谢与回答,APOLOGIES,Greeting Direction Thanks Apologies Check in Farewell Hotel place,致歉与答复,Part Four,Apologies 致歉与答复,01 真诚及时的道歉有时会很好的缓和尴尬气氛
9、,Excuse me. 请原谅/打扰一下,Im sorry./Sorry. 对不起,Its my fault. 这是我的错,I apologize. 我抱歉,我向你道歉,I apologize for you/it/this,02 道歉的答复,Thats all right 这没什么,Thats/Its OK. 没事,It doesnt matter. 没关系,Never mind. 不要紧，没关系,Apologies 致歉与答复,CHECK IN,Greeting Direction Thanks Apologies Check in Farewell Hotel place,入住,Part
10、 Five,Check in 入住,情景 4：询问是否有预订,Did you have a reservation with us? /Did you make a reservation, please? 您有预订吗,No, I just arrived in this place. 没有，我刚到这里,We have single rooms, double rooms, suites and luxury suites in our hotel. 我们有单间、双人间、套间和豪华套间,I want a single room with window. 单人间，有窗户,Im sorry, we
11、 dont have any single rooms left/all single rooms have been booked, would you like a double room? ? 对不起，我们没有单间了，双人间可以吗,Yes, please. 可以,Useful Words 常用词回顾,预订 Reservation/book Make/have a reservation,1,2,3,到达 arrive,Single room 单间 double room 双人间 suite 套间 luxury suite 豪华套间,4,Like 喜欢像 prefer 更喜欢（比较级,5,
12、留下离开 Leave,6,英语中的肯定答复 Yes, please./Yep./OK, sir./Certainly, sir. /Sure. no problem,Check in 入住,情景 5：询问入住天数、人数,The leader of professional PPT designer in China. 6 years of making professional PPT, 500 case studies for the classical PPT, make sure you will be satisfied. RAPIDPPT differs from the tradi
13、tional production model, and create a new PPT experience,Two days, please. 住两天,How long do you plan/expect to stay?/How many days will you stay? 请问需要住几天,Only myself. 只有我一个人,OK. How many people are there, please? 您一起有几个人,OK, sir. Please wait a moment/second. 好的，请稍等,多久 How long,1,2,3,多少 How many,待留保持
14、Stay,4,Wait a moment/second/minute. 稍等一下,5,期望想做 Expect,6,等待 Wait,Useful Words 常用词回顾,Check in 入住,情景 6：询问房价,The leader of professional PPT designer in China. 6 years of making professional PPT, 500 case studies for the classical PPT, make sure you will be satisfied. RAPIDPPT differs from the tradition
15、al production model, and create a new PPT experience,Whats the room rate today? 今天房价多少,OK, Ill take it for two nights. 一个单人间，住两晚,The price of a single room is 170 RMB per day./The single room rate is 170RMB per day. 单间的房费是每天170元,Sure, no problem. Thank you very much, sir. 没问题，先生。非常感谢,多少钱？ How much W
16、hats the price of,1,2,3,房价 Room rate/price,人民币 RMB,4,折扣 discount Could you give me any discount?有折扣吗,Useful Words 常用词回顾,01,02,03,04,05,06,May I have your passport, please? 麻烦出示一下您的护照,Your room number is 246 on the second floor. 您的房号是二楼的246室,Heres your key card/room card. 这是您的房卡,You may keep the room till 2PM. 您可以将房间保留到下午2点,Do you need a morning/wake-up call, please? 需要叫早服务吗,We have breakfast for free on 2nd floor each morning from 7:30-9:30. 早餐免费，每天上午7:30到9:30在2楼,Check in 入住,护照 passport,1,2,3,房号
