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1、差错管理氛围对团队绩效的影响分析摘 要随着科技和时代的进步，企业的内外部环境动态变换，无时无刻不面临着新的机遇和挑战，个人独唱主义已经举步维艰，企业若是想要在这激烈的竞争中取得优势，必须将群体的智慧凝聚在一起，而团队的出现正适应这一发展趋势。团队目前是一种非常流行且实用的运作单位，其柔性和整合能力为企业带来活力，成为企业蓬勃发展的有效手段。但是复杂的外部环境导致企业发展的道路不会一帆风顺，并且团队的成员也非圣贤，不能保证团队的每一步都是正确无误的，所以差错的出现在所难免，那么团队整体对待差错的方式会在团队形成一种氛围，即差错管理氛围，这会促进成员之间分享差错，对差错及时地沟通，改善处理差错的方
2、式。差错的出现不可避免使得这种对待差错方式的共同感知更有实践意义，落实到团队的行为结果上即差错管理氛围对团队绩效的研究则更有必要进行。目前关于差错管理氛围与团队绩效的研究还不充分，因此差错管理氛围与团队绩效关系的作用机制和边界条件研究还有待探索。本文依据社会认知理论，试图进行基于团队集体效能感的中介作用下差错管理氛围对团队绩效之间的影响机制研究和谦卑型领导调节作用下差错管理氛围对团队集体效能感的影响机制研究。差错管理氛围会积极鼓励团队成员从差错中学习和进步，提升团队成员们的能力和技术，在没有批评和谩骂的环境下，其内心得到鼓励，实现自我进步的同时也会对其所在的团队有更多的认可，相信团队会有更好的
3、发展空间和更强的能力去面对新的任务和挑战，即团队集体效能感的提升。团队集体效能感的增加会正向促进团队成员们的行为，使其更加积极的投入工作，为团队创造新的绩效。团队领导作为团队的领袖人物，其类型引导着团队的走向，谦卑型领导作为一种新时代的领导风格，帮助团队成员更好地交流和学习，指导他们以积极的方式对待差错，增加对团队的信心，这在一定程度上会促进差错管理氛围对团队绩效过程影响机制。本文通过对差错管理氛围、团队集体效能感、谦卑型领导和团队绩效等相关文献研究的基础上，构建了理论模型，提出相应研究假设，采用问卷调查的方式，首先对本地企业进行调研和访谈，然后发放问卷。共调查了 92 个团队，447 份问卷
4、，之后运用 SPSS190 和 AMOS210 软件对样本数据进行统计和整理，得到本文的研究结果：（1）差错管理氛围对团队绩效有正向预测作用；（2）团队集体效能感会促进团队绩效；（3）团队集体效能感部分中介了差错管理氛围对团队绩效的正向预测作用；（4）谦卑型领导正向调节差错管理氛围和团队集体效能感之间的关系，谦卑型领导会放下自己身份，与团队成员共同进步，差错出现后帮助团队成员采用更加积极的方式对待，促使团队成员间可以更好地交流和学习，增加对团队认同，提升团队绩效。本研究的意义在于丰富了差错管理氛围团队层面的相关研究，应用社会认知理论，对团队绩效影响的过程机制进一步拓展。这对企业的团队管理和建设
5、，以及团队未来的发展方向提供了一定的借鉴和参考意义。关键词：差错管理氛围，团队集体效能感，谦卑型领导，团队绩效ABSTRACTthe internal and external environment of enterprise dynamic transformation, notevery hour and moment is facing new opportunities and challenges, solo nationalismhas been difficult, if they want to get the advantage, must be the wisdom of
6、 the grouptogether, and the team is adapt to this trend of development team There is a verypopular and practical operation of the unit, its flexibility and ability to integrate for thevitality of enterprises, an effective means of enterprise development But the cause ofthe complicated external envir
7、onment for enterprise development road will not be amember of the team and Everything is going smoothly, are not saints, can not guaranteethat every step team is correct so, the error can hardly be avoided, so the whole teamwill form error error management atmosphere in the team Error management wil
8、lpromote members of the positive atmosphere Share error, timely communication oferror, improve the processing error The errors of common perception appears morepractical significance inevitably makes the way to treat errors, the implementation ofteam behavior results that is error management atmosph
9、ere on team performance ismore necessaryThe current research on error management climate and team performance is notsufficient, so the mechanism and boundary conditions of research on the relationshipbetween error management atmosphere and team performance remains to be exploredBased on the social c
10、ognitive theory, attempts to explore the moderating role of teamcollective efficacy mediated the relationship between error management atmosphere andteam performance and humble leadership the error management team atmosphere andcollective efficacy Then the error management atmosphere will actively e
11、ncourageteam members team members of the argument is wrong, as the team members to learnfrom the errors and progress, enhance the team s capabilities and technologies, in theabsence of criticism and abuse of the environment, the heart is encouraged therealization of self progress at the same time th
12、ere will be more recognition of their team,believe that the capacity for development team will have better and stronger to face thenew president Service and challenges, enhance the team collective efficacy Teamcollective efficacy can positively promote the team members of the act, making it moreacti
13、vely involved in the work, creating a new performance for the team The team leaderhas a special individual as a key figure in the development team, the type of leadingteam to express smooth humble leadership as the new leadership style, help team members to better communicate and learn this sentence
14、 unfluent to guide them in apositive way to treat errors, to increase the team s confidence, which will promote themechanism of the effect of error management atmosphere on team performance in theprocess to a certain extentThrough this reading through the error management atmosphere, team collective
15、efficacy, the relevant literature based humble leadership and team performance and soon, to build the model, put forward the corresponding research hypothesis, by means ofquestionnaire, first of all to local enterprises research and interview, and questionnairesurvey of 92 A team should describe how
16、 team samples selected, reflect a certainscientific a total of 447 questionnaires after using SPSS190 and AMOS210 softwareon the sample data statistics and sorting, the results obtained in this paper: (1) errormanagement atmosphere has a positive effect on team performance; (2) team collectiveefficacy can promote team performance; (3) team collective efficacy partially me
