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1、 TECHNICALISO/TSSPECIFICATION 16949Second Edition20020301质量管理体系汽车行业生产件和相关服务件的组织实施ISO 9001:2000的特殊要求Quality management systems Particular requirements for the application of ISO 9001:2000 for automotive production and relevant service part organizationsInternational Automotive Task ForceReference num
2、berISO/TS 16949:2002 (B)ISO/TS 16949:2002 (B) ISO 2002All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying and microfilm, without permission in writing from either ISOs
3、 member body in the country of the requester.The content inside the boxed text of this document is ISO 9001:2000 text and is protected by the above copyright statement.The text outside the boxes has been originated by the International Automotive Task Force. Copyright for this text is held by ANFIA,
4、 CCFA/FIEV, SMMT, VDA (see below) and the car manufacturers DaimIerChrysler, Ford Motor Company, General Motors Corp. Neither this Technical Specification nor any extract from it may be reproduced in a retrieval system or transmitted in any form or by any means, electronic, photocopying, recording o
5、r otherwise without prior written permission being secured.Requests for permission to reproduce and/or translate nonboxed text should be addressed to one of the addresses below:International Automotive Oversight Bureau (IAOB/USA)Associazione Nazionale Fra Industrie Automobilistiche (ANFIA/Italy)Comi
6、te des Constructeurs Franais dAutomobiles (CCFA/France)Fdration des Industries des Equipements pour Vhicules (FIEV/France)Society of Motor Manufacturers and Traders (SMMT/UK)Verband der Automobilindustrie Qualitatsmanagement Center (VDAOMC/Germany) 2002-ISO All rights reserved 2002-ANFIA, 2002- CCFA
7、/FIEV, 2002-SMMT, 2002- VDA, 2002-DaimIerChrysler, 2002-Ford Motor Company, 2002-General Motors Corp. All rights reservedContentsPageForeword前言Remarks for certification有关认证的说明Introduction引言0.1 General总则0.2 Process approach过程方法0.3 Relationship with ISO 9004 与ISO 9004的关系0.3.1 IATF Guidance to ISO/TS 1
8、6949:2002 IATF关于ISO/TS 16949:2002的指南0.4 Compatibility with other management systems与其他管理体系的相容性0.5 Goal of this Technical Specification本技术规范的目的1 Scope范围1.1 General总则1.2 Application应用2 Normative reference引用标准3 Terms and definitions术语和定义3.1Terms and definitions for the automotive industry汽车行业的术语和定义4 Qu
9、ality management system4.1 General requirements4.1.1 General requirements - Supplemental4.2 Documentation requirements4.2.1 General4.2.2 Quality manual4.2.3 Control of documents4.2.3.1 Engineering specifications4.2.4 Control of records4.2.4.1 Records retention5 Management responsibility5.1 Managemen
10、t commitment5.1.1 Process efficiency5.2 Customer focus5.3 Quality policy5.4 Planning5.4.1 Quality objectives5.4.1.1 Quality objectives Supplemental5.4.2 Quality management system planning5.5 Responsibility, authority and communication5.5.1 Responsibility and authority5.5.1.1 Responsibility for quali
11、ty5.5.2 Management representative5.5.2 1 Customer representative5.5.3 Internal communication5.6 Management review5.6.1 General5.6.1.1 Quality management system performance5.6.2 Review input5.6.2.1 Review input Supplemental5.6.3 Review output6 Resource management6.1 Provision of resources6.2 Human re
12、sources6.2.1 General6.2.2 Competence, awareness and training6.2.2.1 Product design skills6.2.2.2 Training6.2.2.3 Training on the job6.2.2.4 Employee motivation and empowerment6.3 Infrastructure6.3.1 Plant, facility and equipment planning6.3.2 Contingency plans6.4 Work environment6.4.1 Personnel safe
13、ty to achieve product quality6.4.2 Cleanliness of premises7 Product realization7.1 Planning of product realization7.1.1 Planning of product realization Supplemental7.1.2 Acceptance criteria7.1.3 Confidentiality7.1.4 Change control7.2 Customerrelated processes7.2.1 Determination of requirements relat
14、ed to the product7.2.1.1 Customerdesignated special characteristics7.2.2 Review of requirements related to the product7.2.2.1 Review of requirements related to the product Supplemental7.2.2.2 Organization manufacturing feasibility7.2.3 Customer communication7.2.3.1 Customer communication Supplementa
15、l7.3 Design and development7.3.1 Design and development planning7.3.1.1 Multidisciplinary approach7.3.2 Design and development inputs7.3.2.1 Product design input7.3.2.2 Manufacturing process design input7.3.2.3 Special characteristics7.3 3 Design and development outputs7.3.3.1 Product design outputs Supplemental7.3.3.2 Manufacturing process design output7.3.4 Design and development review7.3.4.1 Monitoring7.3.
