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1、take control什么意思 Uniform,control制服管理 STANDARD OPERATING PROCEDURE 标准操作程序 UNIFORM CONTROL 制服管理 Task Number: 任务号： LI-0002 Department: 部门： Housekeeping 客房部 Date Issued: 制定日期： August xx xx年8月 Guest Expectation: 客人期望： I expect employees performing the same job to wear the same uniform. When I see employe
2、es with uniforms which have been obviously borrowed from another person or department, the professionalism of the hotel is questioned. 我希望员工都穿上自己工作所专有的制服。如果我看到员工穿的是借来的其他部门的制服，那么酒店的专业水准将会受到质疑。 Time to Train: 培训时间： 25 minutes 25分钟 Why is this task important for you and our guests? 为什么这项任务对你及我们的客人如此重要？
3、 Answers: 回答： 1. I understand that it is important to regularly check the number of Uniforms.我知道常规的检查制服编号是非常重要的。 2. I understand that I must take responsibility for my Uniform?我知道我必须对制服负责。 3. I can show my professionalism.我体现出了我的专业水准。 WHAT / STEPS 步骤 HOW/ STANDARDS 如何做/标准 TRAINING QUESTIONS 培训问题 1)
4、Marking 编码 Before a uniform is issued a uniform code will be marked on the tag, at the collar or waist. 在制服发出来以前，需将制服打码，一般打在标签，衣领或腰部。 What has to be marked? 什么需要打码 What do I have to do when Uniform will be issued? 当制服要发给员工时我们需要做什么？ 2) Issuing hours 发放制服时间 Issuing hours will be as established, refer
5、to SOP on Uniform Exchange. Uniforms are issued strictly on an exchange basis, clean for dirty. 发布制服时间根据操作程序而定。制服发布是严格按照替换标准，干净替换脏的。 How and when can I change my Uniform? 我什么时候，怎么能换我的制服？ Can I have 2 Uniforms on the clean for dirty exchange basis? 我能有2套干净的制服替换脏制服吗？ 3) Quarterly Inventory 每季盘点 Inform
6、 all Department Heads a week before on date of uniform inventory. 在制服盘点日期前一个星期通知所有部门领导。 A Uniform Inventory list with staff uniform code and type of uniform will be issued to the Department Heads the day before. 附有员工制服尺码和款式的制服盘点清单将会在前一天发放给部门领导 When do I have to check inventory? 我什么时候检查货物盘点？ Who issu
7、es the check list and when? 谁发放检查清单，什么时候？ 4) Counting of uniforms 清点制服 Attendants who will be off duty on the day of inventory will have to hand in their uniform at the Linen room. 在制服盘点那天不上班的员工需要将制服交往布草房。 Linen Attendant issues a slip indicating the return of the Uniform. 布草房员工发放一张记着制服归还日期的清单。 Why
8、do I have to hand in my Uniform when I am not here? 为什么我不在时要亲自交我的制服？ Why do I get a slip in exchange? 为什么我交换时要填清单？ WHAT / STEPS 步骤 HOW/ STANDARDS 如何做/标准 TRAINING QUESTIONS 培训问题 5) Inventory Master Chart 盘点表 Linen Attendant to fill in each respective column the number items in the Linen Room. 布草房员工将数
9、字项目一个一个填写完整。 Department Heads have to fill in the inventory list with items staff re wearing. 部门领导须将员工佩带项目填写进盘点清单 Laundry supervisor to count all uniforms in the laundry department. 洗衣房主管清点所有洗衣房制服数量。 All Inventory lists are collected and handed to the Housekeeper assigned. 所有盘点存货清单将会收集并交与指定的行政管家。 Wh
10、y do I have to fill in a inventory list? 为什么我需要填写一张存货清单？ Who has to count the Uniforms? 谁需要清点制服？ 6) Locker Inspection 存物柜检查 The information is piled in the Master Chart. 信息都会进入主控表 A spot check is to be carried out be HR personnel and staff-Security to ensure that additional uniforms are not hidden i
11、n lockers. 一个抽样检查表是让人力资源部员工和保安确定存物柜里没有多余的制服。 Why does HR make spot checks? 为什么人力资源部需要进行抽样检查？ 7) Lost or damaged Uniforms 遗失或损坏制服 Uniform Attendant to report to Executive Housekeeper for lost or damaged uniforms. 制服房员工须向行政主管报告遗失或损坏的制服情况。 If a uniform is lost or damaged due to negligence, the Executiv
12、e Housekeeper will issue a memo to FC for the cost of the uniform to be charged to the staff member concerned. 如果员工由于疏忽而丢失或损坏了制服，行政主管发一张 _给财政部寻求制服价格，并向相关的员工索取。 A copy will be sent to HR. 给一长复印件给人力资源部。 Who has to report the damage? 谁需要报告损坏情况？ When and why do I have to pay the Uniform? 什么时候以及为什么我需要为制服
13、付钱？ Summary questions 问题概述： 1. What is important about marking the Uniform?给制服编码时什么最重要？ 2. What are the issuing hours and why?发放制服时间是什么为什么？ 3. Why do we have to do quarterly inventory?为什么我们需要每季盘点？ 4. What do you have to do before an inventory check?货物盘点检查以前你需要做什么？ 5. What do you get in exchange to you Uniform?用什么替换您的制服？ 6. Who conducts the locker inspection?谁进行存货柜检查？ 7. What happens when your Uniform is damaged?当你的制服损坏时该怎么办？ 8. When do you have to pay?什么时候需要你付钱？ Now ask the trainee to practice the task from start to end to test petency. 现在由培训生按照步骤从头到尾进行实践操作并做测试 模板,内容仅供参考
