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1、中国国际管理科学研究院上海一卿企业管理顾问有限公司,ISO/TS16949系列 培训教材之一,APQP-产品质量先期策划,产品质量先期策划ADVANCED PRODUCT QUALITY PLANNING,Introduction, 导 言,产品开发,成本,时间,质量,Customer-Specific Requirements顾客的特殊要求,Your customer might have specific requirements. Be aware of what they are prior to starting. In addition, the customer might ha
2、ve specific formats or forms you must use. If so, you will need to get their written approval to use an alternate format. 顾客可能有特殊要求，开始APQP之前应首先了解这些特殊要求。此外，顾客可能有特定的表单或格式。在此情况下，只有经过顾客的书面批准方可使用其他格式。,Contents,内容,Introduction, 导言 Organizational Activities, 组织活动 Timing Chart, 五阶段具体要求 Overview, 概要 Tools, 工
3、具 Linking of Tools/Documents, 工具/文件之间的关系,什么是质量？,Introduction, 导 言,Introduction, 导 言,What is Quality? 什么是质量？ quality means that the product or service meets the needs and wants of the customer 质量系指产品或服务能满足顾客的需求 quality means minimizing waste by reducing variation 质量系指通过减少变差，最大限度地减少浪费,质量策划 与 质量改进,Intr
4、oduction, 导 言,APQP encourages Simultaneous Engineering via development processes(i.e., use of cross-functional teams) APQP鼓励开发过程中采用 同步技术 (即运用跨部门小组) and concentration on Defect Prevention 并且强调 预防缺陷,Introduction, 导 言,How does APQP accomplish this? APQP如何实现这一目标？ it directs company resources to satisfy
5、the customer 引导公司资源集中用来满足顾客要求 promotes early identification of problems 有助于及早发现问题 anticipates changes to avoid late changes 预先作出更改，以免晚期更改 produces the highest quality at the lowest cost 以最低的成本，生产最优质的产品 APQP provides a logical sequence of steps to follow APQP提供了一套可供遵循的前后连贯的工作步骤,Introduction, 导 言,Summ
6、ary of APQP, APQP概要 Organize the cross-functional team and define the scope 组织跨部门小组，确定工作范围 Develop a timing chart (project plan) 编制时间表(项目计划) Identify the tools and responsibilities needed to carry out the activities in each phase, 确定完成每一阶段任务所需采用的工具和应履行的责任 Revise/adapt as necessary, 必要时进行修改 Implement
7、 and assess the plan 执行和评价该计划,Introduction, 导 言,APQP is accomplished through the execution of YOUR own Product Development Procedure. 通过实施贵公司的产品开发程序来实现APQP。,Introduction, 导 言,Responsibilities, 责任-公司负有的责任 perform all applicable parts of APQP 执行APQP所有适用的部分 the following chart shows what is expected 下图
8、表明了需要进行的工作,Introduction, 导 言,Define the scope, 确定范围XXX Plan and define, 计划和确定项目X Product design/dev, 产品设计/开发X Feasibility, 可行性XXX Process design/dev, 过程设计/开发XXX Product/process val., 产品/过程验证XXX Feedback/Corr Action, 反馈/修正措施XXX Control Plans, 控制计划XXX,Introduction, 导 言,Mfg. Only 制造,Design Resp. 设计责任,S
9、ervices 服务,Organizational Activities组织活动,Necessary for Any APQP Program 对任何实施APQP的项目 都是不可或缺的,Who Initiates APQP? 谁发起APQP活动？ you do! 发起人就是你 you are responsible for the planning and implementation of the activities 你负责策划和开展APQP活动,Organizational Activities组织活动,Organize a Cross-Functional Team 组建跨部门小组 M
10、ay include but is not limited to: 可能包括，但不局限于： - engineering，工程- manufacturing，制造 - quality，质量- purchasing，采购 - sales，销售- customers，顾客 - field service，现场服务- subcontractors，分包商 - material control，材料控制,Organizational Activities组织活动,Assess the training needs of team members and take action! 评估小组成员的培训需求，
11、并采取相应措施。,Organizational Activities组织活动,CROSS FUNCTIONAL TEAM Responsibility责任 Approva赞成l Support支持 Inform通知 Consult商量,Organizational Activities组织活动,Define the Scope (you must.) 确定范围(必须要.) have a project team leader 任命一名项目小组组长 have defined roles and responsibilities of team members 确定小组成员的作用和责任 ident
12、ify and understand the customers and their expectations 确认和了解顾客及其期望 assess feasibility of program 评估项目可行性,Organizational Activities组织活动,Define the Scope (continued) 确定范围(续) identify the costs, timing, and constraints 确定成本、时间安排和限制条件 determine what assistance might be required from the customer 确定需要从顾
13、客那里得到哪些帮助 identify documentation process 确定文件编制过程,Organizational Activities组织活动,Establish Lines of Communication 建立沟通渠道 with other teams in the company 与公司内部其它小组之间 with customer teams 与顾客小组之间 might include regular meetings 可包括定期会议,Organizational Activities组织活动,Timing Chart时间表,Each Program Will Have
14、a Unique Timing Chart 每个项目都应有单独的时间表,Timing Chart, 时间表,After the organizational activities, begin to develop a timing chart 组织工作完成后，应制订时间表 activities，活动 events，事项 responsibilities，责任 timing, including sequences of activities 时间安排，包括活动顺序,The 5-Phase model to be described in this training can be used a
15、s a starting point 培训中介绍的5阶段模型可作为一个起点 some of the useful tools will be described in this training 培训中将介绍一些实用工具 the list of tools is not meant to be all-inclusive 工具清单并非详细无遗,Timing Chart, 时间表,* Your customer might use different terminology. 顾客可能使用其它术语,APQP 5-phase model APQP 5阶段模型,Timing Chart, 时间表,N
16、ote the phases of the timing chart: 注意时间表上的各个阶段 1. Plan and define the program, 计划和确定项目 2. Design and develop the product, 产品设计和开发 3. Design and develop the process, 过程设计和开发 4. Validate the product and process, 产品和过程确认 5. Feedback and Corrective Action, 反馈和纠正措施 Each phase contains several activities and suggested helpful tools 每个阶段都包括若干活动内容和推荐的实用工具。,Timing Chart, 时间表,Phase 1，第一阶段,Plan and Define Program 计划 和确定项目,Timing Chart， 时间表,顾客
