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1、Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,第8章 员工培训与开发,Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,43,我们学到哪了,Introduction Case/ Video,Training in Standford University Hospital,? What is
2、the Type,Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,85,Summarize the purpose and process of employee orientation. List and briefly explain each of the four steps in the training process. Describe and illustrate how you would identify training requirements. Explain how to use
3、training techniques（methods）. List and briefly discuss management development programs.,LEARNING OUTCOMES,Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,86,1. 概述新员工入职引导的目的及其过程。 2. 列出并简要解释培训过程中的四个步骤。 3. 描述并解释你将如何确定培训需求。 4. 解释说明培训技术（方法）。 5.列出并简要讨论管理技能开发项目。,学习目标,Key Point,The four s
4、teps in the training process. How you would identify training requirements. Different training techniques（methods）. Different management development programs.,重点,培训过程中的四个步骤 如何确定培训需求 培训技术（方法） 管理技能开发项目,Difficult Point,Different training techniques（methods）. Different management development programs.,难
5、点,培训技术（方法） 管理技能开发项目,What is the purpose of orientation?,Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,812,Purpose of Orientation,Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,813,新员工入职引导的目的,Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,8
6、14,The Orientation Content,Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,815,入职引导的内容,Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,816,Steps in the Training Process,The Four-Step Training Process,Instructional design,Needs analysis,Program implementation,Eva
7、luation,Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,817,培训的步骤,培训过程的四个步骤,教学设计,培训需求分析,培训执行,培训评估,Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,818,Analyzing Training Needs,Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,819,分析培训需求,Copyright
8、 2011 Pearson Education, Inc. publishing as Prentice Hall,820,Performance Analysis:Assessing Current Employees Training Needs,Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,821,绩效分析：评估现有员工的培训需求,Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,822,Training Method
9、s（Team Work）,On-the-Job Training Apprenticeship Training Informal Learning（eg.Cooperate） Job Instruction Training Lectures Programmed Learning Audiovisual-Based Training Vestibule Training（eg.Driving ） Teletraining and Videoconferencing Electronic Performance Support Systems (EPSS),Computer-Based Tr
10、aining (CBT) Simulated Learning Internet-Based （Training Learning Portals）（eg.Library） Lifelong Learning and Literacy Training Techniques,Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,823,培训方法,在职培训 学徒制培训 非正规学习（与同事合作） 工作指导培训 课堂讲授 程序化学习 视听培训 技工训练（模拟驾驶） 远程培训和视频会议 电子绩效支持系统,计算机辅助培训（文
11、本、录像、图片、照片、动画、声音等） 模拟式培训（开篇导入案例） 网络培训（学习门户） 终身学习和读写培训技术,Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,824,Management Development Techniques,Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,825,管理开发技能,Copyright 2011 Pearson Education, Inc. publishing as Prentice
12、 Hall,826,Other Management Training Techniques,Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,827,大学提供的各种项目,管理游戏,脱产管理培训和开发技术,案例研究法,外部研讨会,高管教练,行为模仿,角色扮演,企业大学,其他管理开发技术,Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall,831,A Sample TrainingEvaluation Form,Copyright
13、2011 Pearson Education, Inc. publishing as Prentice Hall,832,K E Y T E R M S,employee orientation training negligent training task analysis competency model performance analysis on-the-job training (OJT) apprenticeship training job instruction training (JIT) programmed learning electronic performanc
14、e support systems (EPSS) job aid,virtual classroom lifelong learning management development job rotation action learning case study method management game role playing behavior modeling in-house development center executive coach organizational development controlled experimentation,Copyright 2011 P
15、earson Education, Inc. publishing as Prentice Hall,833,关键词,新员工入职引导 培训 疏忽培训 任务分析 胜任能力模型 绩效分析 在职培训 学徒制培训 工作指导培训 程序化学习 电子绩效支持系统 工作助手 虚拟课堂 终身学习 管理技能开发 职位轮换 行动学习 案例研究法 管理游戏 角色扮演 行为模仿 内部开发中心 高层管理人员教练 组织发展 控制组实验,Discussion ：,BOOK P297 Discussion Question: 5.,Practice :,BOOK P298 Individual and Group Activities: 6. and 8.,Discussion :,BOOK P298 Application Case: Reinventing the Wheel at Apex Door Company,Discussion :,BOOK P299 Continuing Case: Carter Cleaning Company,Conclusions,Homework,BOOK P298 Flying the Friendlier Skies Or （任选其一） BOOK P300 The Hotel Paris Case,
