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1、Unit Four. Meeting and Greeting Etiquette,Focal Points,Lead-in Business Greeting and Introduction The Art of Business Introduction Exercises,Focal Points,The rules for business greeting and introduction,How to greet in business settings,How to make business introduction professional,Greetingis an ac
2、t ofcommunicationin which human beingsintentionallymake their presence known to each other, to show attention to, and to suggest a type of relationship orsocial status between individuals or groups of people coming in contact with each other. Greetings can be expressed both audibly and physically, a
3、nd often involve a combination of the two. Greetings are often, but not always, used just prior to a conversation.,Lead-in,Greeting,What is Greeting?,Meeting and Greeting Etiquette,It refers to the nonverbal and verbal behaviors help to define your social skills by using effective handshakes, good e
4、ye contact, and making the proper introductions to show proper etiquette when you are meeting people in business settings.,Lead-in,Enjoy the Video,Contents: Business Greeting and Introduction Business Greeting The Art of Business Introduction,Lead-in,Business Greeting,Business Greeting and Introduct
5、ion,A business greeting is your first opportunity to make a positive impression on business contacts. An effective business greeting is one way to display your poise, grace and professionalism.,Business Greeting and Introduction,Business Introduction,Types of introduction:,Self-introduction Introduc
6、tion to others Group introduction,Orders of introduction :,Introduce the one in lower status to high status； Introduce the youth to the old； Introduce male to female； Introduce the host to guests； Introduce unmarried to married Introduce the late one to the early arrival one,Business Greeting,Greeti
7、ng Standard,Chose the concrete content carefully. Care about the precedence order carefully. When two sides meet, the one who is in lower status should greet to the higher status. if you also need to greet a lot of people, you should greet from the respect one or the one who is near you，and it will
8、follow by the line. When others greet to you first, you should response at once. Care the attitude. You must greet others with passion. There are three points as follow: （1）smile （2）generosity （3）clear voice,Business Greeting,Different means of Greeting,Handshaking,Embracing,Bowing,Kissing,The Art o
9、f Business Introduction,Proper introductions help to establish rapport when meeting people.,Dont turn your backs on either side, and you should simile and have a very formal manner; Language should be clarity, and it can make others know the information clearly; Take care of the title, such as manag
10、ers; The introduced one should stand up; After introduction, the two sides can shake hands and exchange cards; After introduction, the introducer should guide the two sides.,The Art of Business Introduction,When you are making the introduction.,Look first at the person to whom you are making the int
11、roduction, then turn to the other person as you complete the introduction. Speak clearly State your introductions courteously. Introduce people by names and titles they prefer. When you share last name, introduce your spouse and offspring to adults by first names only Introduce other family members
12、by their full names unless they request otherwise. Dont repeat names unnecessarily. When introducing someone to a group, name the group members first. Start some conversation,The Art of Business Introduction,When you are being introduced,Listen carefully, be attentive and focus on names. Respond gra
13、ciously. Use the names by which people are introduced. Correct any mistake as soon as graciously as possible. Listen for conversational cues. Wait until all introductions are complete before conversing.,The Art of Business Introduction,Examples:,“Mr. Cogwell, I want my daughter, Cynthia, to meet you
14、. Cynthia, this is Mr. Cogwell, the president of this company.” (Young to Old),“Jane, Id like to introduce Harry Newman, my nephew. Harry, this is Dr. Jane Arrowsmith, head of our hospital.” (Junior to Senior),Exercises,. Role-play activity,Suppose your boss and you are waiting at the Chengdu Shuang
15、liu Airport to meet a delegation of 3 persons from Australia. Divide the class into groups, greet and introduce each another to practice the proper meeting and greeting etiquette.,这是一道角色扮演实践题，通过情景演示，让学生掌握商务会面中有关介绍、寒暄、握手、名片交换等礼仪。,Exercises,II. Decide the following etiquette practices are correct or w
16、rong, and state your reasons.,1. Your boss, Ms. Smith, enters the room when youre meeting with an important client，Mr. George. You stand up and say “Ms. Smith, Id like you to meet Mr. George, our client from New York.” False. Always introduce the more important person first. Address your client and say “Mr. George, Id like you to meet our Vice President, Ms. Smith.” Use peoples formal business titlesit helps to make them feel important. 2. In business arena, it is not necessary f
