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1、应用文写作指导：投诉信,课前准备好笔记本，草稿纸和笔； 课中：认真做笔记，认真思考； 课后：及时完成布置的作业。,A letter of complaint,Learning goals: To master the structure of a letter of complaint and useful expressions about its writing; To be able to express complaint properly about sth.; To know how to write a letter of complaint.,投诉信是人们在遇到一些不文明现象、
2、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。投诉信应包括三个方面的内容： 1. 表明写信目的，投诉的内容。 2. 投诉的具体原因。 3. 希望得到的结果。,写作技巧 1.第一段：点明你的写作意图。 第二段：写明投诉的原因。 可以根据写作要求列举以下要点以加重投诉信的分量： (1)责任确实在对方 (2)出现的问题给你带来的不便或伤害 第三段：提出具体要求。 2.时态：以一般过去时和一般现在时为主； 3.人称：第一、二人称为主。,1._ v.抱怨 2._ n.不满 3._ adj.糟糕的 4._ v.忍受 5.poor _糟糕的服务 6.out of ones _令某人大失所望 7.
3、bad _不礼貌 8.make matters _更糟糕的是 答案：plain2.dissatisfaction3.awful4.bear/tolerate5.service6.expectation7.manners8.worse,投诉信常用词块,9. 调查此次事件 10. 要求合理的赔偿,investigate/look into the matter/incident,ask for reasonable compensation,(开头) 1. I am writing to you to complain about. 我写此信是想投诉 2. I am writing to expr
4、ess my dissatisfaction with. 我写此信以表达我对的不满 (结尾) 1. I will appreciate your willingness to make up for the loss. 如果你乐意弥补损失，我将不胜感激。 2. I hope that you will consider my suggestions and improve the situation as best as you can. 我希望你能考虑我的建议并尽你所能改善这种局面。,投诉信常用句式,3. I hope that you will take this matter serio
5、usly and make an effort to prevent the recurrence of this kind. 我希望你能认真对待此事并努力防止此类事件的再次发生。 4. I hope you can give me a satisfying reply and deal with this matter reasonably. 我希望你能给我一个满意的答复并合理处理此事。,套用句式 我写信是投诉关于你餐馆糟糕的服务。 2. 这几年我对你们的服务都很满意，但是我写信是表达关于的不满。,I have been content/satisfied with your service
6、 for years but I am writing to express my dissatisfaction about,I am writing to complain about the terrible service in your restaurant.,I am writing to make a complaint about the terrible service in your restaurant.,3. 我对不满意有一些主要原因。首先，更糟糕的是，最后，,There are some main reasons why I am not content with A
7、t first, Whats worse, Eventually, ,4. 我真诚地希望你能认真调查这件事情，以及采取恰当的措施防止类似事件再次发生。 5. 你若能尽快采取措施处理这个问题，我将感激不尽。,I sincerely hope that/It is my sincere hope that you will look into/investigate the matter/incident seriously and proper measures should be taken to prevent such an incident happening again.,I woul
8、d appreciate it very much if you could take measures to deal with/solve the problem as soon as possible.,【经典模板】 投诉信格式模板: Dear , I am (自我介绍). I feel bad to trouble you but I am afraid that I have to make a complaint about (抱怨的事情). The reason for my dissatisfaction is (总体介绍). In the first place, (抱怨的第
9、一个方面). In addition, (抱怨的第二个方面). Under these circumstances, I find it (感觉) to (抱怨的方面带来的后果).,I would appreciate it very much if you could (提出建议和请求), preferably (进一步的要求), and I would like to have this matter settled by (设定解决事情的最后期限). Thank you for your consideration and I will be looking forward to you
10、r reply. Yours sincerely, Li Hua,【活学活用】 假设你是Li Hua,于2020年1月25日在购书网站上购买了The Call of the Wild一书。 今天收到后发现: 1. 递送超时一周； 2. 书籍有缺页,封面破损。 请就此事给写一封投诉信,并提出你对该网站改进服务的建议。,One possible version: Dear Sir/Madam, My name is Li Hua. I feel bad to trouble you but I have to make a complaint about _, which used to be m
11、y most reliable online bookstore. On 25th Jan, 2020, I bought the novel The Call of the Wild on the website. Unexpectedly, _ _._.,the unpleasant online,shopping experience on the ,later that the book was delivered,when I opened the parcel, I found several pages of the book,it was one week,Whats more
12、,missing and the cover was damaged,You can probably imagine _ _. I do hope that there will be a replacement as soon as possible. Above all, good service leads to booming business. I believe _ _. Yours, Li Hua,at that moment,how disappointed I was,seriously and I am looking forward to your reply,you
13、will take my case,【好词好句】 1段首常用语： (1)I am writing to make a complaint about (2)I am most reluctant to complain，but (3)One annoying aspect of your service is (4)I have been pleased with your services for years，but now I feel very disappointed. (5)I would like to draw your attention to the problem/faul
14、t (6)I am writing to inform you that I findunsatisfactory. (7)I wish to express my dissatisfaction/disappointment about,2段尾常用语： (1)It would be highly appreciated if you could (2)I believe you will take my complaints seriously and (3)I hope you will give due attention to this matter. (4)I would like
15、to get this matter settled by the end of this month. (5)I could not be more satisfied if you can kindly (6)I would appreciate it very much if you could,课后练习 假定你是李华，上周六，你有一次不愉快的就餐经历，对餐厅的服务员态度非常不满意。于是你给该餐厅老板写一封投诉信。要点如下： 1. 问题：牛肉面有苍蝇，服务员态度粗鲁。 2. 要求：餐厅赔礼道歉。 注意：1. 词数100左右。2. 可以适当增加细节，以使行文连贯。3. 开头语和结束语已为你写好。,
