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1、Individual ReportA6HC34 Training and Developing the workforceOutcome 3 NAME: SCN: CLASS: ContentsIntroductory Preamble.3a. Theories of Learning4b. The Learning Cycle.4c. Learning Style.5How to conduct a Selection Interview.5a. Preparing for the interview.6b. Conducting the interview.7c. Advantages a
2、nd disadvantages of the interview.8d. Discrimination and how to avoid it.9Training Session Plan.10Costs of Preparing and Delivering for Course.10Evaluation12Introductory PreambleThe report includes human resource managers to prepare for training activities, and the training time is 2 to 3 hours. The
3、 report includes the resources used by human resources managers in training and the content of the interview. The theme of the training is “How to conduct a selection interview”. The report first introduces the learning method, a good learning method can support the training. The methods of study in
4、clude theories of learning the learning cycleand learning style. The second part introduces the process of the interview. The content and process of the interview include Preparing for the interview conducting the interview advantages and disadvantages of the interview and discrimination and how to
5、avoid it. Training interview must follow the principle of equality and respect, so the place must be carefully chosen and make choice. Reflect the importance of business professionals, as much as possible to ease the pressure, to create an equal, warm and harmonious atmosphere. The report in the for
6、m reflects the training arrangements and resources used in the training, interview with what resources, training and training of the specific arrangements and resources used.The training program mainly consists of four parts:l Preparing for the interview l Conducting the interview l Advantages and d
7、isadvantages of the interviewl Discrimination and how to avoid itTraining program is supported by three theories:l Theories of learningl The learning cycle l Learning style.Theories of learningLearning is a process of active engagement with experience. It is what people do when they want to make sen
8、se of the world. It may involve an increase in skills, knowledge or understanding, a deepening of values or the capacity to reflect. Effective learning will lead to change, development and a desire to learn more.The learning cycle:One theory of learning suggests that the process by which people lear
9、n is through the learning cycle. There are four main elements of the cycle and it is important to note that a learning process can begin at any point. It is also important for us to be aware that to complete the learning process learners need to work all the way around the cycle.Concrete experiences
10、Observations and reflectionsTesting the implication of concepts in new situationsFormation of abstract concepts and generalizationLearning styleThere are four sessions in the learning style include activists, reflector, theorist，pragmatists. Learning styles refer to a range of competing and conteste
11、d theories that aim to account for differences in individuals learning. These theories propose that all people can be classified according to their style of learning, although the various theories present differing views on how the styles should be defined and categorized. A common concept is that i
12、ndividuals differ in how they learn.Activists: Although these people do not have learning experience, their learning style is modest, take action and consider the future impact. They are active learning.Reflectors: Their learning style is to observe the situation from different angles. They like to
13、collect data and think about any conclusions before. Theorists: They think the problem through step by step. They consider learning new knowledge through logical observation.Pragmatists: They acquire new knowledge by practice and practice. They take the initiative to acquire new ideas, theories and
14、techniques. They positively search out new ideas and take the first opportunity to experiment with applications. They tend to be impatient with ruminating and open-ended discussions.Training Session PlanTraining of conducting a selection interviewOverall objective: Interviewing people for people cus
15、tomer service rolesTraining Session Plan 1Subject1: Preparing for the interviewLength of Session: 40 minutesObjective: To establish a fair atmosphere and an efficient working environment.TimeTitleDurationMethodResources1:20pm-1:30 pmArrange a final interview environment.10 minutesTrainer lecturePens; Handouts;Water1:30pm-1:40pmReady to use hardware and software facilities10minutesTrainer lecturePen
