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1、Unit 2 Room Reservation,Week Two,Hotel English,客房预定作业一般流程排序,问题： 如何排列才是正确的客房预定作业的 一般流程呢？,C、记录和确认客人姓名、地址,D、确定客人到达和离店的时间、预定的房间类型和房间数,E、查看可出租客房状况,F、其他事项备注,G、确认订房,H、记录来电人员的姓名、电话号码,I、高职客人饭店的押金要求,J、确认客人人数、所需客房数目和房间类型等,A、报价和确认报价,B、询问到达时间、接机要求等,排序,计算机预订操作流程,散客预订请求,销 售 部,团队预订请求,预订部,前台接待处,客人,填写 订单,输入 计算机,整理资料,
2、更改/取消,计算机 更改/取消,整理资料,language Points,Be willing to help 表示愿意帮忙 我能为你效劳吗？ Can I help you? What can I do for you? How can I help you, sir? May I help you? Is there anything I can do for you?,2. Id like to reserve a twin-bed room with bath, with a view, if possible. reserve=book / make a reservation 3.
3、For which date? 请问都是哪几天？ =Which date would that be? =When do you need the room? 您什么时候需要客房？,4. Hold on, pleaseSorry to have kept you waiting. Im afraid we only have two single rooms available at that time. Ask a guest to wait a minute 请对方稍候 Just a moment, please. One minute/ moment, please. Could you
4、 wait a minute, please.,5. We have no other vacancies. =we are booked out. Do you have any vacancies tonight? (Do you have a room available for tonight?) 6. Could you tell me the room date, please? room rate rack rate 房价 The current rate is $ 150 per night. 现行房价是每个晚上150美金。 Whats the rate per night?,
5、7. 4oo yuan RMB per night per room, with breakfast. (including) including + sth. = sth. included: 包括 8. Well give you a phone to confirm the reservation. confirm the reservation预定确认,9. We look forward to your coming. Farewell words 多谢你打电话来。 Thank you for calling us. 谢谢你选择我们为你服务。 Thank you for choosi
6、ng us for your service. 感谢您使用我们的客房服务。 Thank you for using room service. 我们期待着为你服务。 We are looking forward to serving you.,Translating Translate the following into Chinese. We have special bedrooms for the handicapped which all have a wide door into the bathroom with appropriate washing and toilet fa
7、cilities. 我们有专供残疾人使用的卧室，卧室通往卫生间的门都非常宽敞，卫生间里有适合残疾人使用的盥洗设备。,Besides, there are no steps between the street and the entrance to the hotel. There is a special lift from the car park to the first floor, and lifts are all wide enough to take a wheelchair. 此外，从街道通往饭店大门辟有无阶梯通道。从地下停车场到底楼有专用电梯，电梯门都很宽敞，可供轮椅通过。
8、,The hotel will hold rooms for guests till check-out time on the day following the expected day of arrival. 饭店将为客人保留房间直至应到日的第二天下午。 Check-out time 结帐离店时间，一般在中午12点，现在很多酒店改为下午2点前。,Assignment,Translate the following sentences into English. 1)晚上好，这里是和平饭店预订处。请问您需要什么？ Good evening. Peace Hotel Reservation.
9、 May I help you?/What can I do for you?/ Can I help you? 2)您想住什么样的房间？我们饭店设有单人间、双人间、套房、豪华套房以及总统套房。 What kind of room would you like? We have single rooms, double rooms, suites, deluxe suites and a Presidential Suite.,3) 我想预订一间既带淋浴又带浴缸的套间。 Id like to make a reservation for a suite with both shower and
10、 bath. 4) 那几天我们有空房。 We do have a vacancy for those dates. 5) 现行房价是每个晚上150美金。 The current rate is $ 150 per night. 6)请告诉我您的到达日期和离开日期，好吗？ May I have your arrival date and daparture date, please?,7) 我想确认/取消预订。 Id like to confirm/ cancel a reservation. 8)我们期待您的光临！ We look forward to your arrival. / We look forward to seeing you. / We are looking forward to your coming.,7) 我想确认/取消预订。 Id like to confirm/ cancel a reservation. 8)我们期待您的光临！ We look forward to your arrival. / We look forward to seeing you. / We are looking forward to your coming.,
