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1、管理沟通的概念、原理与策略问题。怎样理解管理沟通?。建设性沟通的原理是什么?。管理沟通的一般策略有哪些?余佳lntroductionParticipation你是一位宇航员,与另外几位宇航员驾驶一太空船飞向月球,原计划去与已降落月球、作为基地的太空母舰会合。然而,因机械故障,你们的太空舶只能迫降在距禽太空母舰200英里之外的月球表面。降落时许多设备受到损坏,而为了生存你们必须充分利用未受损坏的装备自行达到太空母舰。下面列出了15样未受损坏的物资和装备,请依据其重要性分别标出1-15,以供你们出发时酌其重要性决定取舍(比如,你们的体力只能带13件,就只好放弃另外两件)。(接F页)erodcdio
2、naricao松(1)一盒火柴(2)压缩饼十(3)50英尺尼龙绳6(4)丝质降落伞(5)袖珍取暖器(6)2支0.45口径手枪1(7)1箱脱水宠物喝的牛奶(8)2大瓶氧气(9)星际图(10)救生筏(11)磁罗盘(12)5加仑水(13)烟火信号枪(14)包括注射器的急救箱(15)太阳能无线电收发器绍Discussion(1):GroupComm.井“Afterfinishingself-judgement,yourgroup(3-4pers)usesinformativeorpersuasiveCommunicationsoastogetaccesstothecommondecision.Thet
3、urnof15thingsshouldtrytogeteveryonesagreementt目“Attentions:-Nomatterinformative,orpersuasivecommu,logicisthefundamental;-DontchangeyourideaonlytoavoidtheConflict;-Dontmakedecisiononlytoabideby“theminorityandthemajority“rule绍Discussion(2):Self-assessment目Whatkeytechniques,youthink,makeyourcareersucce
4、ssful2目Whatareyourcommunicationbarriersinyourcurrentjob2口Whatarethemosteffectiveapproachestoimproveyourcommunicativeskills?气Whatdoyouwishtolearnmuchmoreinthiscourse2标1-SignificanceofManagerialCommunication。Manager=Vision-maker+MotivatorComm.Activitiesgothroughallmanaginglife.CommunicativeCapabilityh
5、eavilyinfluencesyourcareerdevelopmentinSsomeextent。3CS:Capability+Character+Comfort(Comfortrelation,Comfortjob,Comfortlife).曰。Supportivecommunication=Problem-solving+Comfortrelation标2-ConceptofManagerialCommunicationTwoschoolsofMC口BehaviorScienceTheory-Audience-analysis-basedcommunica-tivestrategies
6、:theoryandthoughts-口EffectivecommunicativetechniquesandSKills-Writing,Language;iinformativeandpersuasivecommunicationskills,practicaltechniques国圆。Integratingbothtwoschoolsl-Philosophyandskillsdevelopmenth朔2-ConceptofManagerialCommunication(c)。概念管理沟通是指沟通者为了获取沟通对象的反应和反馈而向对方传递信息的全部过程。)基于反应的双向沟通;8)需要媒介联结沟通双方。GO0D/DE4AS4RENOTSCARCESUPPLXYLnaicylzls人林s怡怀e/庾LL4TINGAGO0DIDE4/NTOACCEPTEDPRACTICE:.余
