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1、.,1,Index,Warm-up,.,2,A: Excuse me, but could you give me some change? B: Let me see. Are dimes and quarters OK? A: I want to make a long distance phone call. B: Then youll need small change.,A: Hello. Can I speak to Yolanda, please? B: Hold on, please. A: Thank you. B: Sorry, but shes out. A: Would
2、 you tell her Tom Gray called? B: Id be glad to.,1,2,A:Hello! B:Hello!,A:Good morning! B:Good morning!,A:Good afternoon! B:Good afternoon!,There is a will, there is a way!,.,3,A: how are you? B: Im fine.Thank you, and you? A: fine, thank you.,A: how are you this morning? B: fine. Thanks.How about yo
3、u? A: Im fine, too.Thank you.,3,4,Practice makes perfect !,.,4,What can I do for you?,Welcome to China.,Would you like a cup of tea?,That suit looks very good on you.,What would you like to eat?,Would you like to leave a message?,My pleasure.,Simple but elegant!,.,5,Pronunciation,c,a,e,Hot a hot day
4、 I feel hot,Bus take a bus love,you did it!,.,6,Ant Bat Canary Duck Elephant Frog Gorilla,.,7,Hippo Iguana Jaguar Kangaroo Lion Monkey narwhal,.,8,Owl Penguin Quail raccoon Squirrel Tiger,Umbrella bird Vulture Whale Fox Yak Zebra,.,9,Lie to me,I request my client remain salient I do not have much fa
5、ith in words myself Statistics speak that every people tell 3 lies for a 10-minutes conversation,.,10,mass-destruction weapons Response Church Eyebrow Micro-expression Target,Scorn Come into an end Shame Contempt Universal Suicide-bomber,.,11,商务英语若干场景,问候与介绍 Greetings and Introduction 机场迎接 At the air
6、port 入住酒店 At the hotel 请客送礼 At a restaurant coffee or black tea 英美人常欢聚一堂，频频举杯，开怀畅饮，“干杯!”、“为干杯!”之声不绝于耳。那么英美人是如何表示的呢? Excuse me , could you pass the salt?,.,18,Chinese food 中餐：中国“八大菜系” 鲁、川、粤、闽、苏、浙、湘、徽 餐后 邀请方付帐：well take care of the bill. We are glad you joined us. 谢谢您的赏光 被邀请方：thank you for your wonder
7、ful dinner!,.,19,西红柿炒蛋 ：Scrambled Egg with Tomato 西芹百合 ：Sauted Lily Bulbs and Celery 乡村大丰收 ：Raw Vegetables Combination,.,20,夫妻肺片 ：Pork Lungs in Chili Sauce 木须肉 ：Sauted Sliced Pork, Eggs and Black Fungus 糖醋排骨 ：Sweet and Sour Spare Ribs 杭椒牛柳 ：Sauted Beef Filet with Hot Green Pepper 水煮牛肉 ：Poached Slice
8、d Beef in Hot Chili Oil,.,21,四川辣子鸡 ：Sauted Diced Chicken with Chili and Pepper, Sichuan Style 孜然羊肉 ：Fried Lamb with Cumin 松鼠桂鱼 ：Sweet and Sour Mandarin Fish 罗宋汤/苏伯汤 ：Russian Soup 北京炸酱面 ：Noodles with Soy Bean Paste, Beijing Style,.,22,Tips5 电话礼仪,打电话的基本公式：你的名字和单位你找的人来电理由 接听：左手拿听筒，右手备忘录，依照3w原则记录 when、w
9、ho、what 接通： 打错电话 I am sorry ,you dialed the wrong number 本人不在 he is not in. may I take a message 本人在，他人接 hold on, please 本人接 speaking 结束通话： Thank you for calling. Sorry I have to excuse myself. Nice talking to you.,.,23,Tips6 会议礼仪,会议前 在会议前的准备工作中，我们需要注意以下这几方面： 会议开始时间、持续时间 会议地点确认 会议出席人 会议议题 接送服务、会议设备及
10、资料、公司纪念品等。比如纸、笔、笔记本、投影仪等等，是不是需要用咖啡、小点心等。,.,24,会议中 在会议进行当中，我们需要注意 会议主持人 主持会议要注意介绍参会人员控制会议进程避免跑题或议而不决控制会议时间 会议座次的安排 会议议程：定价包装运输,.,25,会议后 在会议完毕之后，我们应该注意以下细节，才能够体现出良好的商务礼仪。主要包括： 会谈要形成文字结果，哪怕没有文字结果，也要形成阶段性的决议，落实到纸面上，还应该有专人负责相关事物的跟进； 赠送公司的纪念品； 参观，如参观公司，或厂房等。 如果必要，合影留念。,.,26,Rome wasnt built in a day.,Keep
11、 on!,.,27,接受别人的礼物或招待后，应道谢,1. Thank you for the present. Its just what I wanted. 2. Thank you so much for the homemade cake. 3. I dont know how to thank you for such a beautiful flower. 4. I received your gift. Thank you for the lovely bracelet. 1. 谢谢你的礼物，这正是我想要的。 2. 非常谢谢你作的蛋糕。 3. 真不知道要如何谢谢你， 这么漂亮的花。
12、 4. 我收到你的礼物了。谢谢你可爱的手镯。,.,28,商务交谈中如何礼貌地打断别人的话,1. Sorry to interrupt you, but will you first let us know your idea of annual sales? 2. May I interrupt you a moment? 3. Excuse me for interrupting you. I hope you will explain yourself in more detail. 4. If you dont mind, may I say one word here? 5. Just
13、 a moment, please. Allow me to say something here.,.,29,商务交流中如何表示不同意对方意见,Im sorry, I disagree with you there. Id dont think thats the way with it. 对不起，我不同意你的看法。我认为那不是办法。 This works against common sense. I dont go along with it for one minute.这有悖常理，我一点也不同意。 Im totally against the proposal of making t
14、ransshipment at Hong Kong.我完全反对在香港转船的建议。 I would not say that. I think its only a matter of time. 我不认为如此，我认为这只是个时间问题。 I dont like the idea of substituting Type No. 15 for the portion undelivered.我不同意未交货部分改用15型代替。 Its absolutely impossible. I really cant accept the idea. 这完全不可能。我实在不能接受这个主意。,.,30,Maki
15、ng introductions 给人作介绍,1. Jane, Tom. Tom, Jane. 2. Jane, this is Tom, Tom, this is Jane. 3. Jane, Id like you to meet my friend Tom. 4. Jane, have you met Tom? 5. Jane, do you know Tom? 6. Look, Toms here. Tom, come and meet Jane. 7. Jane, this is Tom. Hes a friend from college. 8. Jane, Tom is the
16、guy I was telling you about.,.,31,(cont.),9. Do you know each other? 10. Have you two met ? 11. Have you two been introduced? 12. Allow me to introduce Professor Linda Ferguson of Harvard University. 13. Let me introduce our guest of honor, Mr.David Morris. 14. If you want to be introduced to the author, I think I can arrange it.,.,32,Making a self-introduction 作自我介绍,1. May I introduce myself 2. Hello, Im Hanson Smith. 3. E
