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1、.,1,课程设置,介绍自己GREETING 接客 WELCOME 用餐 DINING 入住 HOTEL 打电话 TELEPHONE 介绍公司 INTRODUCTION 购物 SHOPPING 送客 SEE-OFF,.,2,（问候）Greeting people,Giving greetings（问候） Good morning!/Afternoon!/Evening Glad to meet you/Nice to meet you/Nice meeting you! How do you do? Hello!/Hi! Responding（回答） to greetings 1. Pretty
2、 good, thank you. Very well, thank you. 2. Cant complain./ So-so, thanks ./ Not too bad. 3. Im extremely well, thank you. Im very well indeed, thank you.,.,3,Making introduction（介绍）,Introduce somebody Let me introduce to you. Let me introduce you to This is. Allow me to introduce. May I have the ple
3、asure/honor of introducing. This is Mr./Miss/Mrs. Meet Id like you to meet. Introduce yourself Im./How do you do? Im./allow me to introduce myself . Im Responding to introductions Im very glad to meet you. Nice to meet you.,.,4,Exercises （练习）,1. A. _, Mr. Wang. B. Oh, _. Mr. Smith. Fancy meeting you
4、. A. yes, _. B. How _? A. _. And you? B. _, thanks. 2. A new employee Alex White: Id just like to _. My names Alex White and Im the new export sales coordinator. Chris Grey: oh, yes. Ive heard of you. How _?Im Chris Grey._you. Have you just arrive?,.,5,1. A.Good morning, Mr. Wang. B. Oh,Good morning
5、. Mr. Smith. Fancy meeting you. A. yes, glad to meet you. B. How are things getting on with you? A. Fine.And you? B. Im fine too.thanks. 2. A new employee Alex White: Id just like to introduce myself. My names Alex White and Im the new export sales coordinator. Chris Grey: oh, yes. Ive heard of you.
6、 How do you do?Im Chris Grey. Please to meet you. Have you just arrived?,.,6,.,7,Liz Jones: a visitor from USA,is visiting the office in Rizhao. Tony Harris: Ms Smith, Id _Mrs. Jones. Mrs.Jones is from our sales office in London. Liz Jones: Hi! Clair Smith:_? Mrs. Jones? Ive been_meeting you. Liz Jo
7、nes:oh, please _Liz. Clair Smith:And Im Clair. Liz Jones: Hi! Clair Smith:Well,Liz, did you_? Liz Jones:Yeah, not too bad.,Liz Jones: a visitor from USA,is visiting the office in Rizhao. Tony Harris: Ms Smith, Id like you to meet Mrs. Jones. Mrs.Jones is from our sales office in London. Liz Jones: H
8、i! Clair Smith:How do you do? Mrs. Jones? Ive been looking forward to meeting you. Liz Jones:oh, please call me Liz. Clair Smith:And Im Clair. Liz Jones: Hi! Clair Smith:Well,Liz, did you have a good journey? Liz Jones:Yeah, not too bad.,.,8,接待客人,1. Did you have a good journey? Hello, are you Mr./Ms
9、_? Im_. Welcome to _. Its a great pleasure to meet you. Ive been looking forward to meeting you. How was your journey/flight? I think well go to your hotel/our office first/my cars outside/well take a taxi/well take the airport bus. Can I take (one of ) your bags? Can I help you with your luggage? I
10、ll just find a trolley/a porter for your bags. Is there anything youd like to do before we.? Would you like a drink or something to eat before we?,.,9,迟到 LATE,Sorry, Im so late. There was fog at./an engine failure outside./a traffic jam north/south I hope you havent been waiting too long. Before we
11、set off , Id like to have a coffee/beer/sandwich. Did you have a good journey? Very smooth./Not too bad/ Pretty tiring/ Absolutely exhausting!,.,10,菜系,1.开胃菜 Appetizer/pickle 2.主菜Main course. 3.甜点dessert 1. Appetizer 2. Main course Entrees Roast fresh turkey with cranberry, sauce, vegetable, potato a
12、nd salad. Chopped sirloin steak eith potato, vegetable and salad. Ham steak with pineapple rings,potato, vegetable and salad. Liver and onion with potato, vegetable, and salad,.,11,Boiled shrimp with rice, vegetable and salad Verl cutlet with potato, vegetable and salad Chicken cutlet with potato, v
13、egetable and salad Boiled chicken with potato, vegetable and salad Lamb chops with Mint Jelly, vegetable, potato and salad Pork chop with apple sauce, potato and salad Sirloin steak with with potato, vegetable and salad Boiled mutton with with potato, vegetable and salad,.,12,DESSERT（甜点）,Homemade Fr
14、uit Pies（水果派) Apple, cherry, or blueberry with whipped cream Apple pie with ice cream,frozen yogurt or fresh cream Boston India Pie Pudding with ice-cream,frozen yogurt Hot Fudge Sundae(圣代) Pecan Pie with ice-cream,frozen yogurt or fresh cream Mississippi Mud Pie Pumpkin Pie(南瓜派） Pound cake/ Layer c
15、ake/plain cheesecake/rice pudding Ice Cream( vanilla, chocalate, or strawberry),.,13,Beverage 饮料,Coffee/soft drink/tea/milk/brewed decaf/ chocolate milk/iced tea/hot chocolate/iced coffee/beer/glass of wine/coca cola/cocktail/ whisky/ white wine/dry white wine/soda/mineral water Soft drinks不含酒精的饮料/
16、spirits烈性酒/liquor露酒/ Built-in opener/pull pop/ easy opener Cold drinks/black tea/summer/spring/fall/winter Orangeade/punch/coconut milk/syrup of plum酸梅汤 Black tea/green tea/iron goddess/ lungching/oulong,.,14,酒类alcoholic drinks,Ale淡色啤酒 Cider苹果酒 Whisky威士忌 Brandy白兰地 Cognac法国白兰地 Gin杜松子酒 Sherry雪利酒 Port波尔图葡萄酒产自葡萄牙 Champagne香槟酒 Vodka伏特加酒,.,15,Fish,shrimp,Trout鳟鱼/pr
