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1、客房部基础英语培训词汇部分,一、 Room words 房间词汇1、 Sleeping 睡眠空间2、 Washing 梳洗空间3、 Living 起居空间4、 Writing书写空间5、 Storing 存储空间6、 Other equipment 其它设备,二、Special words客房特殊词汇,A、房间词汇,SLEEPIGN（睡眠空间） 床bed加床 rollaway bed床单sheet被子quilt被罩bed-cover 枕头pillow 枕套pillowcase 床垫mattress 毛毯blanket灯泡light bulb床头灯bed-side lamp床头灯罩lamp sh
2、ade壁画picture 墙壁wall 壁纸wallpaper,电话telephone便签 note paper 笔pen 电子表clock 音响 radio 夜灯night light 请勿吸烟卡please dont smoke on the bed,2、 床头柜bedside table,B、Part Two、WASHING （梳洗空间）,镜子bathroom mirror 中巾架 tower rack洗手盆wash hand basin 面盆水龙头tap(hot and cold) 下水堵stopper 排水洞drain hole 肥皂碟 soap dish 卷纸架 toilet pa
3、per holder 吹风机 hairdryer 垃圾筒garbage can,1. 洗脸台,2、备品：,口杯drinking glasses小巾hand towel中巾face towel烟灰缸ashtray,牙刷toothbrush牙膏toothpaste浴帽shower cap 梳子comb针线包a swing kit 洗发水shampoo 润肤body lotion肥皂soap 剃须刀razor卷纸toilet paper,3、供应品：,马桶盖toilet seatcover 马桶垫toilet seat 排水管waste pipe 浴缸 bathtub: 大巾架towel rack浴
4、缸扶手grab bar,4、 抽水马桶toilet bowl ：,地巾bath mat 浴袍bathrobe大巾bath towel 浴帘shower curtain 浴帘杆shower rail,5、备品：,丢失missing堵塞clog 烧坏的 burn out 通风不凉的 stuffy 门钩door hook,C、 其他词汇other words,LIVING （起居空间）,咖啡桌coffee table圈椅chair 扶手椅armchair火柴match 落地灯floor lamp窗户window 窗帘curtains(day and night) 窗帘curtain rod 宣传架n
5、otice,1、休闲：,电视 TV 遥控器remote control 机顶盒 VOD 电视柜TV shelf 节目单 TV program list,2、娱乐：,花生peanut土豆片 chips 可乐 co-ca-co-la 雪碧sprite 本地啤酒local beer果汁juice 巧克力chocolate 本地矿泉水mineral water 进口矿泉水evian,4、酒水：,Part Four、WRITING （书写空间）,1、 写字台writingdesk： 梳妆镜 dressing mirror 台灯 lamp 梳妆椅dress table stool,2 文具盒station
6、ery box： 信纸envelope 抽屉drawer ： 服务指南Service Guide,Part Five、STORING （存储空间）,壁橱wardrobe/closet衣架hanger 备用枕头 extra pillow 毛毯blanket洗衣单laundry list洗衣袋 laundry bag鞋拔子shoehorn衣刷子 cloths brush保险箱safe 衣柜门door行李架luggage rack拖鞋slipper 擦鞋纸shoeshine,Part Six: Other Equipment (其它设备),门door门锁lock 门把手handle 打扫牌 make
7、 up room DND牌do not disturb 早餐牌 breakfast 开关 switch 沙帘cheers 窗台window sill 电源插座socket 空调air condition 沙发 sofa 紧急疏散图fire escape plan,1、门厅：,二、Special Housekeeping Nouns(客房特殊词汇),插头plug 接线板 adapter 吸尘器 vacuum cleaner抹布 dust cloth 钥匙master key 手推车trolly 消毒剂 disinfectant 空气清新剂air freshener 剪刀scissors 胶水gl
8、ue water 宽带线coder line变压器 transformer,客房部英语培训,Good morning sir/Mr.早上好 先生Good afternoon miss/madam 下午好Good evening晚上好Good night 晚安,一、问候：,A： Housekeeping. May I come in? 服务员，我可以进来吗？B:Yes, what it is? 什么事呀？A:we d like to clean the room. May we do it now:? 我们为您打扫房间，现在可以吗？B:Yes, go ahead 可以来吧！,二、情景对话：,Ma
9、y I make up your room? 我可以打扫您的房间了吗？ May we clean your room now . Sir? 我可以打扫您的房间了吗？Could you come back later? 你能一会儿来吗？May I help you / what can I do for you ? 我能帮您做点什么吗？,三、句型,morning 早上 afternoon 下午 evening 晚上 Housekeeping 客房服务员 clean the room 打扫房间 come back later一会儿来 make up room 打扫房间,四、词汇,英语培训（二）,W
10、hat time would it be convenient. Sir? 什么时候比较方便先生？Well come and clean your immediately. 我们将立刻来打扫您的房间What time is it now? 现在几点了？What is your room number ? 我的房间是哪间？,二、 句型,英语培训（三）,Im sorry to disturb you sir. 打扰了先生Have a nice day. 祝您今天过的愉快Have a good rest 祝您过的愉快Sure Certainly 当然可以,一、 日常用语,Ill be there i
11、n a few minutes 我马上就去Could I have some more towelsteacoffee 请给我那一些毛巾 茶叶咖啡Ill get there right away I ll bring it right away 我马上去拿 我马上给您拿来Im sorry to have kept you waiting 对不起让您久等了,二、 句型,英语培训（四）,Have a pleasant evening 祝您度过愉快的夜晚Is there anything else I can do for you 还需要我做什么,一、 日常用语,Do you have laundr
12、y? 你有洗衣吗？May I replenish you mini bar? 我能给您补充酒水吗？When will they be ready ? 什么时间能洗好？Well deliver them tomorrow evening around six 。我们将在明天6点左右送到您的房间。Whats seems to be trouble? 哪儿出了毛病？Let me call a repairman to do it. 我去叫一个修理工来,二、 句型,A: Housekeeping. May I come in? B: Yes, please. A: When would you lik
13、e me to do your room, sir? B: You can do it now if you like. I was just about to go down for my breakfast when you came. But before you start, would you do this for me? A: Yes, what is it? B: I would like you to go and get me a flask of hot water.I need some hot water to wash down medicine after breakfast. A: Im sorry that your flask is empty. Ill go and get you an-other flask thats full at once. B: Thank you.,Dialogue A,
