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1、美国饭店协会教育学院酒店教育、培训及职业认证American Hotel 内容严谨、着重实际应用 Include rigorous content and application of knowledge through high-order skills; 与众多发达国家保持一致、确保学生可以获得全球性的竞争优势 Are informed by other top performing countries, so that all students are prepared to succeed in our global economy and society 经过实践验证. Are ev
2、idence-based,HTMP:课程组件HTMP: Components,学生教材 每年1册 Student Textbookone each year 学生练习册 每年1册 Student Workbookone each year 教师授课辅助材料 Teacher Classroom Materials 教师用书 (含教材) Teacher Wraparound Edition (Textbook) 教学资源库 USB Teacher Resource USB Drive 教学重点指南 Instructions to Teachers on Key Program Elements 课
3、程计划 Lesson Plans PPT PowerPoints 课堂活动 Classroom Resource Materials/Activities 评估试题 Assessments/Quizzes 学生练习册试题答案&辅助材料 Student Workbook answer key & support materials 教师指南 Teacher Resource Guide 教学大纲 Syllabus 学分转换指南（适用于申请美国学校）Credit transfer guide 学习目标 Learning Competencies 共同核心州立标准大纲 Common Core Sta
4、ndards Matrix 多媒体套装 Media Package 配套教学 DVD Supplemental DVD Package 配套学生网络课程 Supplemental Online Courses for Students,HTMP: 学生材料Student Components,(每年1册，共2册) One for each year 教科书 Textbook 练习册 Workbook 考试答题卡 Scantron sheet for final exam 实习评估表（用于申请认证） Workplace Evaluation Form for Certification 实习证明
5、（用于申请认证） Workplace Voucher for Certification,HTMP:国际认证International Certification,酒店管理职业认证 （CHTMP) Certified Hospitality & Tourism Management Professional (CHTMP) 认证资质要求Requirements: HTMP第一年及第二年结业考试成绩均不低于70分（满分100分） Pass both HTMP Year 1 and HTMP Year 2 final exams with a score of 70% or higher 规定工作
6、岗位100小时以上的实习工作经验 100 hour work experience in qualifying position 规定的工作岗位包括：酒店、餐饮、交通及景区 （详见第一册第11页） Hospitality industry is defined by four categories: Accommodations, Food & Beverage, Transportation, or Attractions (see Page 11 of Year 1 text) 100小时的实习工作经验需在参加第二册结业考试之后120天内完成 100 hour work experienc
7、e in qualifying position, but must be completed within 120 days of taking the Year 2 final exam 学生需获得主管经理在实习证明上的签字，以证明其实习结束 Students will receive a Workplace Voucher to have their supervisor sign to verify they have completed the 100 hour work requirement 主管经理还将为学生填写实习评估表 Supervisor will also comple
8、te a 1-page Evaluation Form,HTMP: 课程计划Lesson Plans,课堂讨论议题大纲 Discussion outline for each chapter section 符合美国共同核心州立标准 Link to Common Core Standards 符合美国饭店业职业技能标准 Link to Hospitality Cluster Standards 学习目标 Learning competencies 专业术语及词汇 Key terms and vocabulary 小组作业和个人作业 Additional group or individual
9、learning activities 课堂管理指南 Classroom management guides 教学辅导材料使用指南 Links to appropriate supporting materials 测试题答案 Apply Your Learning answers,START启航职业教育课程Skills, Tasks, and Results Training (START),为酒店职业教育特别设计的入门课程 Designed specifically for workforce development to serve targeted clients such as: 适
10、用于职业学校与职业培训机构 先进的课程体系 教师辅导材料及教学资源应有尽有 深入学习酒店最常见的岗位的知识与技能 通过考试并通过实习评估后可获得一线员工职业认证 职业生涯的开始便接受最国际化正规的培训,教科书Textbooks,教学视频 Video Training,认证饭店业教育导师 CHECertified Hospitality Educator,专门为酒店管理专业教师开发 获得国际认可的职业认证 酒店专业教师的崇高荣誉 提升学生的批判性思维能力及学习兴趣 结交朋友、交流分享,30,黄金服务 Guest Service Gold员工培训 员工认证 企业认证 Training, Emplo
11、yee Certification, Property Certification,与客人产生令人难忘的情感共鸣，达到黄金服务标准 Achieve a new standard of exceptional service based on emotionally engaging with guests in memorable ways.,黄金服务Guest Service Gold员工培训 | Training,黄金服务的7个故事 激励和启发酒店员工超越基础的服务标准，努力争取为客人提供黄金服务 Seven true brief stories - designed to motivat
12、e and inspire hotel employees to go for the gold when it comes to providing service above and beyond the call of duty. 黄金服务的7个要素: 真诚：真心实意 Authenticity 直觉：预见需求 Intuition 同情：感同身受 Empathy 冠军：服务英雄 Being a champion 惊喜：喜出望外 Delight 实现：持续跟进 Delivery 主动：不懈努力 Initiative,黄金服务Guest Service Gold员工认证 Employee Ce
13、rtification,参加过黄金服务课程培训的员工并通过考试后即可获得： 黄金服务认证徽章 (CGSP) Employee who completes the Guest Service Gold Training Program or an equivalent training program offered by the property is eligible to become a Certified Guest Service Professional (CGSP).,黄金服务Guest Service Gold企业认证 Property Certification,全体一线员工
14、参加黄金服务课程培训并通过考试的酒店将有资格成为：认证黄金服务酒店 A property that certifies all of its line-level employees that are in contact with guests will be able to become a Certified Guest Service Property. 认证黄金服务酒店将获得美国饭店协会教育学院的授牌。酒店可将授牌置于酒店大堂或前台,向客人展示酒店对于追求卓越服务的承诺。 The property will receive a plaque to proudly display in
15、 their lobby/front desk area for guest to recognize their commitment to providing exceptional guest service.,Guest Service Gold全球第一家黄金服务认证酒店 Nickelodeon Suites Resort,苹果手机软件 iPhone App,Hospitality i-coach (免费） 随身携带的酒店管理“大师” 摇一摇即可随时获得 实用的酒店运营管理小贴士 Gives you access to hundreds of quick tips related to
16、 on-the-job tasks and guest service in the hospitality industry 前台 Front Desk 客房 Housekeeping 餐饮 FB 工程 Engineering 领导力 Leadership,网络学习课程Online Learning Course,总经理培训课程 （GM101） 前台经理网络互动式课程 Front Desk Manager online courses 酒店安防培训 Eye on Awareness 收银培训 Cashier training 网络安全 Network security 博彩运营 Gaming operations 一线服务技能 (TRAC) Train, Retain, Assess, Certify,培训师发展课程Trainer Development Program,为发展部门培训师专门设计的课程，内容包括: Designed to develop traine
