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1、Knowledge Management and the Consulting Industry,The Consultant,Once upon a time there was a shepherd tending his sheep at the edge of a country road. A brand new Mustang screeches to a halt next to him. The driver, a young man dressed in an Armani suit, Cerrutti shoes, Oakley glasses, TAG wrist wat
2、ch and a Bhs tie gets out and asks the shepherd, If I guess how many sheep you have, will you give me one of them? The shepherd looks at the young man, then looks at the sprawling field of sheep and says, Okay. The young man parks the car, connects his notebook and wireless modem, enters a NASA site
3、, scans the ground using his GPS, opens a database and 60 Excel tables filled with algorithms, then prints a 150 page report on his high tech mini printer. He then turns to the shepherd and says, You have exactly 1,586 sheep here. The shepherd answers: Thats correct, you can have your sheep. The you
4、ng man takes one of the animals and puts it in the back of his vehicle. The shepherd looks at him and asks: Now, if I guess your profession, will you pay me back in kind? The young man answers: Sure. The shepherd says, You are a consultant. Exactly! How did you know? asks the young man. Very simple,
5、 answers the shepherd. First, you came here without being called. Second, you charged me a fee to tell me something I already knew. Third, you do not understand anything about my business . and Id really like to have my dog back.,What is consulting?,The Collins English Dictionary reveals that to con
6、sult is to make oneself available to give professional advice, especially at scheduled times and for a fee. The term consult originates in the medical profession. There a consultant is a physician who is asked to confirm a diagnosis; or it is a physician (or surgeon) who holds the highest appointmen
7、t in a particular branch of medicine or surgery in a hospital. The consultant is therefore someone mostly a specialist who is asked to give expert advice or information.,The management consultant,The management consultant is a special breed of consultant. Personification of the knowledge economy; An
8、ti-thesis to Fords assembly-line worker. Symbolises the future of work: not dirty, not heavy-duty, not manual, not monotonous, not de-skilled, not de-humanized, not badly paid; but flexible, creative, international, demanding, cross-cultural, well-paid, technologically advanced, fun. The idol of tod
9、ays working world; it is one of the main drivers of the business of business education Accenture, PricewaterhouseCoopers (PwC), Cap Gemini Ernst Please see next slide for Discipline and A a joint conference call should be organised for KCapture from small projects The KCapture report is updated by t
10、he PKC and sent to GMT KS All identified Best in Class documents are abstracted (in English) by the project members and submitted to the GMT KS who is forwarding relevant documents to other Knowledge Specialists (according to KCapture report) All KS review the submitted documents and update their Kn
11、owledge Domains accordingly The Knowledge Capture report is finalized by all involved KS (under leadership of GMT KS) and forwarded to the PKC as well as copied to the PM and all relevant Knowledge Champions,Principles,At Project Start,Before Project End,In the case that the PM identifies a KS other
12、 than the GMT KS, please refer to Panel 16 to see how the KCapture process changes.,A joint conference call for small projects and an on-site expectation session for large projects is suggested,A joint conference call for small projects and an on-site knowledge capture session for large projects is
13、suggested,Filtering relevant documents ensures higher quality content in the Knowledge Base,Relevant project documents are collected throughout the project,All project members (under consultation with appropriate KS and/or KC) determine whether document should be submitted or identify any next steps
14、,No,No,Include document in Best in Class document pack and submit to GMT KS,Yes,No,Yes,Yes,All project members (under the leadership of PKC) review all relevant documents,No,Yes,How do we value the importance of the doc for the CA, CoE, GMT, PoA or Disc.?,Is document an addition or build to an exist
15、ing document or technology?,Is document a new application of an existing tool or technology?,Innovative,Key,Basic,Project Members must select the Best in Class project documents and abstract them. One day on-site knowledge capture session together with Knowledge Specialists is suggested for large pr
16、ojects.,This is the detailed workplan for Knowledge Capturing,0.Setup0.1Technical infrastructure- Get organized quickly! Chose the easiest way to transfer files to your machine. Use disks if necessary. 1.Data Mining1.1Data Transfer- copy all files into directory A, copy them one-by-one to directory B and rename according to standards1.2Keep Track of files- use Excel-sheet to identify and categorize every file. Be very exact with this XLS-sheet! 2.Structuring2.1Project plan- have the proj
